Chicago: Luxe vakanties

fantastische ligging, prachtige view, geweldige fitness en spa, en heel vriendelijk personeel. Mooie kamers, ruim!

fantastische ligging, prachtige view, geweldige fitness en spa, en heel vriendelijk personeel. Mooie kamers, ruim!

fantastische ligging, prachtige view, geweldige fitness en spa, en heel vriendelijk personeel. Mooie kamers, ruim!

This hotel is truly beautiful — Art Deco style, full of character and soul. The lobby is stunning, and the corridors feel like they transport you to a different era, with elegant marble floors… It could easily be a museum. It’s located downtown, and many sights are within walking distance. The subway and bus stops are also nearby. Our room was clean, the bed was comfortable, but the bathroom could use renovation. However, it’s a large hotel, and that comes with some downsides. There was a long queue for both check-in and check-out, as not all service desks were staffed. We stayed for four nights, but had to downgrade our room because it still wasn’t ready — even at 5 PM. There was no refund, and as compensation we were offered a free breakfast, which turned out to be just for one day. Very disappointing. Upon check-out, the bills I received showed additional charges of $352.26 for taxes and parking. However, my credit card was charged a total of €495.88 — significantly more than expected. I sent multiple messages via Expedia, but the hotel never responded. Since I was traveling through the U.S., I didn’t have the time to call and follow up properly. I sincerely hope the hotel will look into this and respond accordingly.

The hotel is located in a nice and peaceful area, close to the lake and the start of the magnificent mile. The breakfast area is nice and so is the lobby. However, the hotel is a bit outdated. The hotel rooms lack standard amenities, the bathroom wasn't super clean when I entered my hotel room for the first time and needs an update. It is alright if you are okay with an "older" hotel but I personally find it a bit expensive for what you're getting in return. The hotel is a little far from downtown but there's a metro about 5/10 mins away.