Mexico en Midden-Amerika: Golfvakanties

Servicio no tan bueno.

Habitación. Excelente Personal Excelente

Habitación. Excelente Personal Excelente

My concierges, Ali and Viri, were very attentive and communicative. Room Service attendees were pleasant. Wait for meals was less than a minute to be seated. Pool was very clean. Wait Staff everywhere was very accommodating and FRIENDLY!! Wish i had more time to enjoy more Restaurants and Spa Amenities. hope to go back soon!

Definitely one of the worst resort experiences I’ve had, and I’ve stayed at many resorts. The biggest issue was the service. Buffet lines could take up to 10 minutes, condiments were often missing, salt shakers didn’t work, drinks took forever and were consistently watered down. The food was extremely disappointing (3/10), and I actually lost weight because I barely wanted to eat. The pre-fixe dinner at CHIC was especially bad—tiny portions, poor-quality food, and I felt pressured to attend despite initially saying no. I was repeatedly told I was an Expedia VIP, but I did not feel like one at all. Most concerning was being bombarded with a sales pitch immediately upon arrival. When I declined, an employee named Mehdi became aggressive and told me I was “doing the math wrong” and repeatedly said “just keep an open mind” instead of respecting my decision. The advertised 24/7 room service was not actually 24/7. Systems were down, the lobby often didn’t answer, and I had to physically go there for assistance. The resort is huge, so transportation is necessary. We were also repeatedly approached by individuals making smoking gestures and appearing to solicit drugs, which was extremely uncomfortable. The positives: our room with a private swim-up pool was beautiful, the butler service was great, and housekeeping cleaned daily. Despite occasionally missing things, it was nice returning to a clean room. Overall, the positives were overshadowed by the poor service & uncomfortable exp.

Mi esposo y yo quedamos muy contentos con los certificados del hotel y de todo su personal super atentos y amables Esperamos volver pronto

My concierges, Ali and Viri, were very attentive and communicative. Room Service attendees were pleasant. Wait for meals was less than a minute to be seated. Pool was very clean. Wait Staff everywhere was very accommodating and FRIENDLY!! Wish i had more time to enjoy more Restaurants and Spa Amenities. hope to go back soon!

for 1115 dollar a night not value for money. Its very old rooms and the everything’s al littlebit Dirty. It’s all include so it’s like the cruise.. we are very disappointed. Don’t go for this money