Mexico en Midden-Amerika: Golfvakanties

Extraordinario desayuno

Beautiful surroundings. Got free upgrade. Very nice room.

The customer service was excellent,except the food service at the market restaurant needs to improve,but food was quite delicious.

Got to see lots of wildlife

Extraordinario desayuno

Beautiful surroundings. Got free upgrade. Very nice room.

Got to see lots of wildlife

We recently stayed at this resort in Cancun, and overall we were pretty disappointed. The staff wasn’t very helpful. We noticed they were much more attentive to older guests and guests who seemed to be American while our family who is Hispanic and traveling with young kids was often overlooked. It honestly felt like they only became friendly or willing to help after we tipped which was really disappointing. Another issue was the kids pool. The lifeguards spent more time talking to each other than actually watching the pool. My son has a disability so I had to help him up the water slides. One of the lifeguards stopped me and said only kids were allowed on the slides even though it was pretty obvious my son needed my help. It was disappointing to see such a lack of awareness and understanding for children with disabilities. The food was also disappointing. We tried several of the restaurants and honestly none of them were good enough that we’d want to go back. The beach was another letdown because it was full of sargassum and the waves were so rough that it wasn’t very enjoyable. The bartenders and our housekeeper were definitely the highlight of our stay. They were always kind, attentive, and gave us the best service the entire stay. Overall, those few positive experiences weren’t enough to make up for the poor customer service, the inattentive lifeguards and the disappointing food. Sadly, this isn’t a resort we would stay at again.

Extraordinario desayuno

A la carte

Muy buenas ubicaciones y con muchos servicios serca

Extraordinario desayuno

We recently stayed at this resort in Cancun, and overall we were pretty disappointed. The staff wasn’t very helpful. We noticed they were much more attentive to older guests and guests who seemed to be American while our family who is Hispanic and traveling with young kids was often overlooked. It honestly felt like they only became friendly or willing to help after we tipped which was really disappointing. Another issue was the kids pool. The lifeguards spent more time talking to each other than actually watching the pool. My son has a disability so I had to help him up the water slides. One of the lifeguards stopped me and said only kids were allowed on the slides even though it was pretty obvious my son needed my help. It was disappointing to see such a lack of awareness and understanding for children with disabilities. The food was also disappointing. We tried several of the restaurants and honestly none of them were good enough that we’d want to go back. The beach was another letdown because it was full of sargassum and the waves were so rough that it wasn’t very enjoyable. The bartenders and our housekeeper were definitely the highlight of our stay. They were always kind, attentive, and gave us the best service the entire stay. Overall, those few positive experiences weren’t enough to make up for the poor customer service, the inattentive lifeguards and the disappointing food. Sadly, this isn’t a resort we would stay at again.