Mexico en Midden-Amerika: Golfvakanties

Rooms in need of repair and updating, looks great in the pictures.

Thank you for everything it is amazing

Thank you for everything it is amazing

Our stay at Iberostar was a complete disaster, and I regret choosing this resort so much. I honestly do not understand how this property has so many positive reviews because our experience was nothing like what we expected. The resort is extremely old, outdated, and poorly maintained. The property feels neglected and in need of major renovations. Our room was beyond horrendous—very old, worn down, and with visible mold, which is completely unacceptable, especially for a resort at this price point. To make things worse, one of the elevators was not working, forcing guests to wait in long lines just to get to their rooms. This added unnecessary stress and inconvenience to what was supposed to be a relaxing vacation. The service was also extremely disappointing. Several employees were rude and seemed unwilling to help or provide even basic service. Instead of feeling welcomed as guests, we often felt like we were inconveniencing the staff. This vacation was supposed to be special, but our stay at Iberostar was one of the most disappointing hotel experiences we have ever had. The property did not match our expectations or the impression created by the reviews. I wish we had stayed somewhere else and would strongly encourage others to carefully consider their options before booking here.

Thank you for everything it is amazing