Schiereiland Yucatán: Romantische vakanties

I originally booked Ocean coral, but due to renovations they offered me their sister's hotel-ocean riviera paradise. It was beautiful. Very kids friendly. Total 9 people traveling and 1 child and we had 3 rooms. Food was delicious I didn't have an issues.

Great personnel, comfortable beds and of course: the Caribbean Sea! All in all, we had a great experience! The only constructive feedback I can give is to pay more attention to people with food allergies.

I originally booked Ocean coral, but due to renovations they offered me their sister's hotel-ocean riviera paradise. It was beautiful. Very kids friendly. Total 9 people traveling and 1 child and we had 3 rooms. Food was delicious I didn't have an issues.

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Checked all the boxes. Loved the attention to removing seaweed. Service was great!

This is our go to place rooms great , food excellent and staff is the best we have ever had ! The resort is quiet and beautiful just what we like… every small detail is taken care of quickly! Love this place … paradise!

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Me gusto limpiesa y las alvercas muy limpias y grandes . El personal Todos muy amables el hotel en Jeneral muy bonito. Un dia nos toco mucho sargaso en la playa que no se Antojo meterse . Pero Los demas dias estubo bien . Lo que no me gusto que esta chica la playa pero el agua esta tranquila. Ay otra cosa que no me gusto fue que cuando compre el paquete decia que incluia el transporte del aeropuerto al hotel y resulto que no y tubimos que pagar un taxi para el hotel eso esta muy mal . Y otra cosa Que creo que deverian tener todos Los dias en la noche buenos shows el que bimos el lunes estubo muy bonito pero los demas dias solo musica y otras cosas. Que mejor nos ibamos a dormir.

Overall, an Okay Stay, but Disappointed with How Issues Were Handled Overall, our stay was okay. The food was great, and the staff was polite and welcoming. However, we experienced a major inconvenience with significant water leaking into our room on two separate occasions, resulting in flooding. What was most disappointing was how the situation was handled. Despite the severity of the issue and the disruption it caused, we were not proactively offered another room, an upgrade, or any form of compensation. We actually had to request a room change ourselves. Given that this happened twice, I would have expected management to take the initiative to ensure our comfort and offer some type of accommodation or gesture of goodwill for the inconvenience. While I appreciated the quality of the food and the kindness of the staff, the lack of attention to such a significant issue left me disappointed. Customer service goes beyond being polite; it’s also about how guests are treated when problems arise. I hope management takes situations like this more seriously in the future, as a little effort to make things right would have made a big difference in our overall experience.