Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
If anyone chooses to stay at this property I highly suggest checking all the beds and sheets when you arrive, and if you find issues, report to Airbnb immediately! Because I waited past the 24hrs to report to airbnb, I had no recourse. Shame on me for thinking that the property management company would want to make things right! We arrived to the property at about 6:00 pm, unloaded the cars, and proceeded to start our vacation with dinner and drinks. We were catching up, as we hadn’t seen each other in years, and finally headed to bed at 11pm, after a long way of travel. I was greeted to makeup covered pillow cases and crusted bodily fluids on both the too and bottom sheets, at least 2 other beds in the house clearly had unwashed sheets//hairs, crusted foods, etc. I texted property management that night, no response and no other sheets available to change beds. We then had to strip all the beds (5 of them), because we had to assume all were dirty, and wash and dry all linens in order to make the beds to go to sleep that night. We didn’t make it to bed until 3 am. TREE finally messaged the next am, asking if we wanted new sheets, told Cruz too late for that, as we spent all night washing them. All we asked for was our cleaning fee of $350 to be returned, as clearly the house wasn’t fully cleaned. A horrible finding especially with their claims of enhanced COVID cleaning protocols. The house itself was fine and in a good location, but I would recommend against any listing from this company, as they will do nothing to make it right. Because it was after 24hrs of check in, Airbnb couldn’t hold funds, and when they approached TREE, they refused to credit any monies back. Once again, all we asked for was the cleaning fee, none of the rental money. TREE was professional and helpful until I exposed the issue, and then I never received another response.