This property is misleadingly listed as a hotel, but it did not meet the basic expectations of one. I originally booked a room with Palazzo Pianca but was instead taken to an entirely different building. There appeared to be one individual managing several locations, and there was no signage to indicate where to check in. We were approached on the street by this person and escorted to what was described as our accommodation.
While the check-in process seemed standard at first, we were then walked to a separate, unmarked building. The room’s air conditioning unit was non-functional, and the same individual who checked us in attempted to fix it with no success. When we raised concerns, the management showed little interest in resolving the issues and responded dismissively, saying, "Well, this is Italy."
Overall, this experience was disappointing and unprofessional. I would not recommend staying here
