PROPERTY OVERVIEW
Experience comfort and style in this beautifully decorated 2-bedroom apartment located in the exclusive Palais Residence in central Tulum. Designed with modern flair and complete with VIP amenities, this bright and spacious unit is ideal for couples, families, or remote workers seeking a relaxing getaway.
THE SPACE
Elevate your stay with this fully equipped and thoughtfully designed apartment.
Interior:
-Master Bedroom: Comfortable king-size suite with private bathroom and direct access to the terrace.
-Second Bedroom: Spacious king bedroom with ensuite bathroom and terrace access. This room can be locked off and used as an independent unit—perfect for added privacy.
-Living Room: Open-concept living space with sofa bed, Smart TV, and high-speed Wi-Fi.
-Kitchen: Fully equipped modern kitchen with appliances and cookware for all your culinary needs.
-Bathrooms: Two full bathrooms featuring rain showers and plenty of storage.
-Laundry: In-unit washing machine for your convenience.
-Terrace: Private outdoor space for lounging, dining, or enjoying the breeze.
Exterior:
Private Terrace: A peaceful spot to unwind with direct access from both bedrooms.
Shared Amenities:
-Rooftop Pools: Relax or swim laps in the shared rooftop pools with panoramic views.
-Fitness Center: Stay active in a brand-new gym equipped with modern machines.
-Reception Area: Guest services available during the day for check-ins or questions.
-Parking: Reserved parking spaces right in front of the building (up to 2 spots).
-24/7 Security: Nighttime security for peace of mind.
YOUR PROPERTY ACCESS
Enjoy full private access to:
-Your 2-bedroom apartment, terrace, and all in-unit amenities.
-Shared condo features including rooftop pools, gym, garden areas, and parking.
-Reception during the day and security presence at night.
INTERACTING WITH US
Our team is here to ensure your stay is smooth, comfortable, and unforgettable.
-Quick Communication: Reach us anytime via the app for questions, tips, or assistance.
-Concierge Services: Need transportation, tours, or local recommendations? We’ll take care of it.
-Dedicated Support: We provide in-stay contact info and respond promptly to ensure everything runs seamlessly.
THE NEIGHBORHOOD
Palais Tulum is in a prime location close to the town center and a short ride to Tulum’s beaches and historic sites.
Top Dining Nearby:
El Capitan, Fit-a-licious, Liefs Tulum, Burrito Amor, WANG Tulum, El Agavero Mezcaleria
Must-See Attractions:
-Playa Paraíso
-Laguna de Kaan Luum
-Sian Ka`an Biosphere Reserve
-Tulum Ruins & Muyil Ruins
-Cenote Calavera
-Tulum Market
MOVING AROUND
-Car Rental: Recommended for full flexibility
-Taxis & Private Drivers: Easily arranged—just ask
-Colectivos (Shared Vans): Great for local travel
-Bike Rentals: Perfect for beach hopping and exploring town
-Walking: Most shops and cafes are within walking distance
WHY CHOOSE LUWII FOR YOUR STAY?
-Fully Equipped Properties: From kitchens to essentials, we make sure you`re covered.
-Fast Internet & Workspaces: Ideal for remote workers and digital nomads.
-Professional Housekeeping: Cleaned and sanitized by our expert team—re-clean on request.
-Contactless Check-In: Easy and secure access with detailed instructions sent before arrival.
ADDITIONAL NOTES
-Long Stay Discounts: Available for stays of 3+ nights—message us for direct deals.
-Family Friendly: Cribs, high chairs, and more available upon request (24 hrs notice).
-Pet Policy: One approved pet per stay for a $100 fee. Please notify us in advance.
CLEANING & LINEN REFRESH: To promote sustainability, we include a complimentary cleaning every 7 days, and linen/towel refreshes every 15 days for longer stays. Additional cleanings or linen changes can be arranged upon request for a small fee.
BEACH CLUB ACCESS: As our guest, you’ll receive special discounts on sunbeds at a nearby partnered beach club—an ideal spot to unwind by the sea.
GOOD TO KNOW ABOUT TULUM
Tulum is a tropical paradise, and part of its beauty comes with a few natural quirks:
Power Outages: As the town continues to grow, short power interruptions may occasionally occur. Our team is always ready to assist.
Insects & Wildlife: Depending on the season, you may come across mosquitoes, ants, or geckos. We provide repellents and screens to keep you comfortable.
Road Access: The final stretch to the property is on an unpaved road, which is easily manageable by car
Welcome to Luwii Stays. We’re happy to host you and are committed to providing a seamless, comfortable, and well-managed stay. These guidelines are here to ensure a smooth experience for you and all guests.
We kindly ask guests to treat the property with care and respect, as they would their own home. To maintain a peaceful environment for everyone, parties, loud gatherings, and unauthorized events are not permitted. Quiet hours are observed after 10:00 PM.
Smoking is strictly prohibited inside the property, including all indoor areas. A $200 USD fee will apply in the event of a violation to cover professional cleaning and deodorizing.
Pets are welcome only in select properties and must be declared prior to arrival for approval. A maximum of one (1) pet per reservation is permitted. A $100 USD fee applies per pet, and undeclared or additional pets will be charged the same fee per pet. Service animals are also limited to one (1) per reservation and must be well-behaved and properly trained. For hygiene and comfort, pets and service animals are not allowed on furniture and must not cause damage or disturbance.
To help maintain a comfortable indoor environment and prevent humidity-related issues, we kindly ask guests to turn off the air conditioning and all electrical appliances when leaving the property. Continuous or unattended use may result in condensation and potential maintenance issues.
For a smooth and secure arrival, a brief online check-in form and rental agreement are required prior to check-in. This is a standard process used by professional property management companies to ensure accurate guest registration and to prepare your access instructions in advance. The process is quick and designed to make your arrival seamless. Your privacy is important to us—your information is used solely for operational and security purposes related to your stay and is never shared externally.
This is a professionally managed property offering the amenities listed in the description to ensure clarity and consistency. While we are not a full-service hotel and do not provide services such as daily housekeeping or on-site concierge, our team remains available throughout your stay to assist whenever needed.
Please note that shared building amenities such as pools, gyms, and elevators are managed by building administration and may occasionally be temporarily unavailable. We will always do our best to assist and coordinate updates if this occurs.
Tulum is a unique eco-destination. Occasional interruptions in electricity, water, or internet may happen due to local infrastructure. The natural environment also means harmless wildlife such as geckos or insects may occasionally be present despite regular cleaning and fumigation. Some access roads may be unpaved, which is part of the local character.
For longer stays, standard cleaning is provided every 7 days and linen changes every 15 days. Additional services such as towel changes or extra cleaning are available upon request for a fee. Guests are kindly asked to use beach towels after the pool or beach and avoid placing wet or sunscreen-covered items on indoor furniture. Any damage or heavy staining may result in additional cleaning or replacement charges.
Standard check-out time is 11:00 AM. Late check-out may be available upon request the day before departure, subject to availability. Check-outs after 2:00 PM are charged as an additional night. Lost keys incur a $20 USD replacement fee.
Any stay extensions are charged at the current nightly rate shown on the calendar at the time of request. Discounts apply only at the time of the original booking.
If items are left behind after check-out, we will contact you immediately as a courtesy. We can store items for up to 14 days, subject to availability. After this period, unclaimed items may be donated or discarded. Guests are responsible for arranging and paying for return shipping with their chosen courier (e.g. DHL, FedEx, UPS). We do not provide shipping quotes or coordinate courier services.
We’re committed to making your stay as comfortable and worry-free as possible. If you need anything during your visit, our team is always happy to assist.
