6/10 Satisfaisant
Dan P.
12 sept. 2024
Les points forts : Propreté
Great property - had unfortunate miscommunication issue with property managers
The house and location were beautiful and the group had a great stay. There was an issue with condensation inside the home with the AC - it created mildew/mold on the ceiling and was dripping on the couch and on the bed in a bedroom. When the property manager was contacted, they were apologetic and offered to have the group change homes and said that they would offer compensation for the inconvenience. The group elected to stay, and avoid the areas where the water was dripping. When we followed up about the compensation offered they management office said:
"There was never a need to move properties or discuss a refund as the issue never escalated to this. It was identified and corrective steps were taken."
The issue was not corrected as the AC dripped water from the ceiling the entire stay and there was mold/mildew present which shows that it was an on-going issue, not from a door or window left open.
While the management company may have felt that a refund was not necessary, both moving homes and compensation were offered, so it created an expectation that was clearly not met and the management company took a defensive stance when asked about the potential refund, which left a bad taste.
The issue was not corrected as the AC dripped water from the ceiling the entire stay and there was mold/mildew present which shows that it was an on-going issue, not from a door or window left open.
The house is great, but our group would not rent with Sandpiper in the future.
Dan P.
Séjour de 3 nuits en août 2024