Kastelen in Sandia Mountain Wilderness

'The staff were very helpful. The place was super clean. The price is very reasonable.'

'Rooms are big and always clean.'

'Een geweldige ervaring om in dit hotel te verblijven Schoon netjes en lekker eten'

'While every business has policies, occasionally some of those policies should not be enforced. In this case, as I was booking a reservation for one of my company’s cross country drivers, I made a reservation in the wrong city due to his last minute route change. Within minutes, I was notified of the change then immediately requested a refund since the driver was traveling to a different city within Arizona. I explained the situation to the management of this property. They had nothing to lose by...

'The beds all had bed bugs and when we talked to the manager they stated that they could not help that dirty people stay there. Blaming it on the people that keep them in business. Did nothing about it at all. The beds had spots of blood everywhere and we also found a huge live one in which the manager did not want to see at first but wanted to take as proof after the fact. The beds are also covered with bedbug zipper deturant mattress covers in which is an indication that they are aware they...

'As for staff, the front desk person had zero personality. The maintenance lady was wonderful and so helpful. Parking was simple and there are stores within walking distance.'