Piscine extérieure, cabanons gratuits, parasols de plage
Vérifier la disponibilité

Avis sur Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

4.5 out of 5
Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino
Highway Macao Playa Arena Gorda, Punta Cana, La Altagracia

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 694 avis sur 1318." "
Note des voyageurs de 8 (Bien), d’après 337 avis sur 1318." "
Note des voyageurs de 6 (Satisfaisant), d’après 174 avis sur 1318." "
Note des voyageurs de 4 (Médiocre), d’après 74 avis sur 1318." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 1318." "

9,0/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Cedric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024
Réponse de Royalton Bavaro Resort & Spa Team le 4 mars 2024
Dear Cedric,We would mainly like to thank you for choosing Royalton Bavaro Resort & Spa for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

4/10 Médiocre

Danika

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Réponse de Royalton Bávaro Resort & Spa Team le 8 janv. 2024
Dear Danika,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Sincerely,

6/10 Satisfaisant

Maxim

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2023
Réponse de Royalton Bavaro Resort & Spa Team le 8 janv. 2024
Dear Maxim,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Sincerely,

10/10 Excellent

Claudia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons passé un excellent séjour. Chambre très spacieuses et calme. La salle de bain douche et baignoire est top Parfait pour passer des vacances avec un bébé. Il y a plusieurs activités, les piscines et la plage sont belles. Beaucoup de choix pour les restaurant. On peut même avoir accès au room service sans supplément. La nourriture n'est pas de grande qualité mais tout de même très satisfaisant. Je recommande !
Réponse de Royalton Bavaro Resort & Spa Team le 20 févr. 2023
Dear Claudia,We would like primarily to thank you for choosing Royalton Bavaro Resort & Spa for your recent holiday and also for taking the time to share your review.We strive to deliver a great vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and staff. Comments like yours are our best reward.We will be glad to welcoming you again in our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 Excellent

Luciano

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en février 2022
Réponse de Royalton Bavaro Team le 8 mars 2022
Dear Luciano, Thanks for staying here! Your opinion is very important for us. Sincrely,

10/10 Excellent

Jean Michel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour inoubliable !
Séjour fantastique, très bel hôtel, un service de qualité; On n’a pas l’impression d’être dans un hôtel de masse… c’est parfait!
Séjour de 2 nuits en janvier 2022
Réponse de Royalton Bavaro Team le 14 févr. 2022
Dear Jean Michel, Thank you for giving us the opportunity to receive you at our wonderful hotel and for your kind review. We are very pleased to know that we exceeded your expectations and that you had an excellent vacation. Sincerely,

10/10 Excellent

Marine

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel magnifique nombreuse piscines très belle plage chambre magnifique all inclusive nourriture excellente
Séjour de 8 nuits en décembre 2021
Réponse de Royalton Bavaro Team le 12 janv. 2022
Dear Marine, Our principal objective is to make an unforgettable experience the vacation of our visitors and we are so glad to know that you really enjoyed your stay at Royalton Bavaro. Cordially,

8/10 Bien

christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres bon sejour
tres bon sejour juste decue par la fermeture du restaurant sur la plage pour le petit dejeuner reservé au diamond club (service payant pourtant)
Séjour de 9 nuits en septembre 2021
Réponse de Royalton Bavaro Team le 23 sept. 2021
Dear christophe, We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We will be glad to welcoming you again in our hotel and assure you that you will enjoy superior services and facilities on your next visit. Sincerely,

8/10 Bien

Bernard, Montigny Les Cormeilles

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien
Séjour de 16 nuits en août 2021
Réponse de Equipo Royalton Bávaro le 19 sept. 2021
Estimado Bernard, Nos complace que haya disfrutado de su estadía con nosotros y que nuestras instalaciones y servicios ofrecidos por nuestro personal hayan sido de la mayor satisfacción. Sinceramente,

10/10 Excellent

franjo

Séjour de 2 nuits en août 2021

6/10 Satisfaisant

Erick

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La experiencia fue en muchos aspectos desagradable, comenzando en el personal que te colabora en el check in y check out, trabajan de manera desorganizada, dan informaciones falsas y siempre están sin tiempo para responder tus dudas. En cuanto al servicio a la habitación, el personal nunca está disponible , a la hora de entregar la habitación solo te ponen dos botellas de agua y más nada, si se terminan y llamas para recargar nunca están disponible (horrible ) . En cuanto al la higiene de la habitación, las sábanas y toallas se veían curtidas, es decir ya no estaban aptas para seguir siendo usadas ( pasaron de color blanco a gris ) . Este hotel tiene muchas debilidades que deberían de mejorar ya que están localizados en una muy buena zona y la playa es hermosa.
Séjour de 2 nuits en mai 2024
Réponse de Equipo de Royalton Bávaro Resort & Spa le 21 mai 2024
Estimado Erick,Nos gustaría agradecerle que haya compartido con nosotros sus impresiones sobre su estancia en Royalton Bávaro Resort & Spa.Estaremos informando a los departamentos correspondientes para que estén al tanto de su reseña.Si nos visita nuevamente, nos aseguraremos de que su experiencia mejore significativamente y esperamos que nos brinde la oportunidad de cambiar su percepción sobre nosotros.Cordialmente,

10/10 Excellent

Arline

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I liked The variety of food choices
Séjour de 2 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 21 mai 2024
Dear Arline,We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

8/10 Bien

Xavier

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay especially the food. It was amazing. The staff was super friendly
Séjour de 3 nuits en mai 2024

10/10 Excellent

Paula

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great vacation
Séjour de 5 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 21 mai 2024
Dear Paula,We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Jenny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great resort
Séjour de 4 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 20 mai 2024
Dear Jenny,We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

6/10 Satisfaisant

Doris Jele

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The property was very convenient
Séjour de 3 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 20 mai 2024
Dear Doris Jele,If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

6/10 Satisfaisant

Stella Stauroula

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was great and the beach was beautiful. The service was great too. The only complaint is that the food was very bland. This was true for all the restaurants and the buffet.
Séjour de 7 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 20 mai 2024
Dear Stella Stauroula,If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

8/10 Bien

Michele, Evansville

Voyage en famille
Les points forts : Équipements
Stay was close to beach and pools. However, the restaurants and stage area was a long walk. It would be nice if resort had a shuttle that ran every hour during prime time.
Séjour de 4 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 20 mai 2024
Dear Michele,We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Charitza

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me encanto todo!
Séjour de 3 nuits en mai 2024
Réponse de Equipo de Royalton Bávaro Resort & Spa le 20 mai 2024
Estimada Charitza,Estaremos encantados de darle la bienvenida nuevamente a nuestro hotel y asegurarle que disfrutará de servicios e instalaciones superiores en su próxima visita.Atentamente,

8/10 Bien

Felicia Maria

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needs to be updated.
Séjour de 6 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 20 mai 2024
Dear Felicia Maria,We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

6/10 Satisfaisant

Denys

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 20 mai 2024
Dear Denys,If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 Excellent

Juana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was excellent, except the entertainment, very boring animation and it doesn’t have a nightclub.
Séjour de 3 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 21 mai 2024
Dear Juana,We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Vaughn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was amazing, absolutely loved it & most definitely will be back!
Séjour de 2 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 20 mai 2024
Dear Vaughn,We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

4/10 Médiocre

Anamarys

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Royalton Bávaro Resort & Spa Team le 17 mai 2024
Dear Anamarys,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

6/10 Satisfaisant

Bridget

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 17 mai 2024
Dear Bridget,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

6/10 Satisfaisant

Brenda

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The hotel is beautiful, full of activities for all ages and food is good, the beach is unique. However many of the employees are rude and are always in a bad mood, especially at the front desk. Check-in is supposed to be at 3:00pm, however we received the room at 6:00pm after lots of complaints.
Séjour de 5 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 16 mai 2024
Dear Brenda,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa.We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 Excellent

Amairany

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Second time coming here and we loved it even more this time. The staff the amenities and food was 1000x better. Definitely coming back!!
Séjour de 3 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 16 mai 2024
Dear Amairany,Your review of Royalton Bávaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Jhonnatan

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Last week I had the pleasure of spending 4 nights at this resort. The food is great, multiple restaurants available for lunch and dinner, clean areas, and outstanding rooms, the property, in general, is perfect for all ages, highly recommended for families. The staff is the best of the best. And I'd like to thank them for all the attention and great customer service. Big hug to all of them, these people made my stay perfect with their effort and a big smile always on their faces. Thanks, guys, May God Bless you all. I'll be back a soon as I can.
Séjour de 2 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 16 mai 2024
Dear Jhonnatan,Your review of Royalton Bávaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We love it when our staff contributes to make your holiday special. We are going to share your comments with the staff. We are sure it will make them very happy.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Rafael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo maravilloso, las instalaciones, los restaurantes, la playa, las piscinas... pero lo mejor de todo, fue la atención de las mujeres y hombres dominicanos hacia mi familia, de corazón les digo que son personas maravillosas. MUCHAS FELICIDADES!
Séjour de 3 nuits en mai 2024
Réponse de Equipo de Royalton Bávaro Resort & Spa le 16 mai 2024
Estimado Rafael,Nos gustaría principalmente agradecerle por elegir Royalton Bávaro Resort & Spa para sus recientes vacaciones y también por tomarse el tiempo para compartir su opinión.Nos esforzamos por ofrecer unas excelentes vacaciones a todos nuestros huéspedes y apreciamos enormemente sus encantadores comentarios sobre nuestras instalaciones, servicios y personal. Comentarios como el tuyo son nuestra mejor recompensa.Estaremos encantados de darle la bienvenida nuevamente a nuestro hotel y asegurarle que disfrutará de servicios e instalaciones superiores en su próxima visita.Atentamente,

6/10 Satisfaisant

FRANCCESCA ALESSANDRA SAAVEDRA

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I spoked to Patricia on the front desk and brought to the attention to the butler the incorrect room 19306 had 0 ocean view not even a partial side that’s not what we booked and no resolution
Séjour de 3 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 15 mai 2024
Dear FRANCCESCA ALESSANDRA SAAVEDRA,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa.We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente
Séjour de 4 nuits en mai 2024
Réponse de Equipo de Royalton Bávaro Resort & Spa le 15 mai 2024
Dear Michael,Se agradece mucho su reseña sobre Royalton Bávaro Resort & Spa. Siempre estamos encantados cuando los huéspedes han disfrutado de unas maravillosas vacaciones y se han ido con buenos recuerdos.Esperamos sinceramente tener el placer de darle la bienvenida nuevamente a Royalton Bávaro Resort & Spa y asegurarnos de que disfrute de los mejores servicios e instalaciones en su próxima visita.Cordialmente,

10/10 Excellent

Heidi Rodríguez

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 14 mai 2024
Dear Heidi Rodríguez,Your review of Royalton Bávaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Ebonee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was excellent no complaints! Besides me being sick due to my pregnancy everything was great! We will be back for sure! Thank you so much!
Séjour de 4 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 14 mai 2024
Dear Ebonee,Your review of Royalton Bávaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Randi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful! We will be back soon
Séjour de 3 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 14 mai 2024
Dear Randi,Your review of Royalton Bávaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

8/10 Bien

Estefania

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really liked my stay, but it took them 1 hour to give us the room, they gave it to us at 4pm, and when we finally got it it was a double, and I booked the king room, I had to go back to the lobby, and although the manager was very capable and gave us the right room, the truth is we had a bad time, but I must say that the experience was ideal.
Séjour de 1 nuit en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 13 mai 2024
Dear Estefania,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 14 mai 2024
Dear Donna,Your review of Royalton Bávaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Tanya

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer service was great. Everyone was very pleasant. Food was wonderful. Lots of recreational options to choose from (including multiple pools).
Séjour de 7 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 13 mai 2024
Dear Tanya,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 Excellent

Somtochukwu George

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 4 nuits en avril 2024
Réponse de Royalton Bávaro Resort & Spa Team le 13 mai 2024
Dear Somtochukwu George,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 Excellent

Génesis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo fue especial , muchas gracias a Niurka y joselito nuestro concierge.
Séjour de 3 nuits en mai 2024
Réponse de Equipo de Royalton Bávaro Resort & Spa le 13 mai 2024
Dear Génesis,Nos gustaría principalmente agradecerle por elegir Royalton Bávaro Resort & Spa para sus recientes vacaciones y también por tomarse el tiempo para compartir su opinión.Estaremos encantados de darle la bienvenida nuevamente a nuestro hotel y asegurarle que disfrutará de servicios e instalaciones superiores en su próxima visita.Atentamente,

10/10 Excellent

Rosemary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and relaxing place to stay
Séjour de 5 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 12 mai 2024
Dear Rosemary,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

8/10 Bien

Eleni

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was beautiful. Good and staff were amazing and pleasant.
Séjour de 7 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 11 mai 2024
Dear Elena,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

8/10 Bien

tamara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Family hotel very nice
Séjour de 5 nuits en avril 2024
Réponse de Royalton Bávaro Resort & Spa Team le 10 mai 2024
Dear tamara,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

6/10 Satisfaisant

Candace J, New Rochelle

Voyage en groupe
Les points forts : Propreté
I'm mixed on this resort. It's an enormous place, and lots to do, especially for kids. The cabanas with the little pool are awesome. However the food is just plain awful, and the drinks are never made the same way twice (even from the same person).
Séjour de 5 nuits en avril 2024
Réponse de Royalton Bávaro Resort & Spa Team le 10 mai 2024
Dear Candace J,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa.We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

2/10 Horrible

JORGE, Miami

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
1- Check-in was horrible after 2h They gave us a room where the door did not open and the Bell Boy opened it with his key, and instead of having a King bed it had 2 Queen beds (they didn't even help us in check-in knowing that we were a couple) after 2h they gave us to another room with 1 King bed 2- We went to lunch at the Brazileño restaurant just like my last trip and they told us that we could not have lunch there unless you were a diamond club member 3- Natural juices only in breakfast & before was anywhere and anytime 4-I went to the buffet and barely attended, I practically had to sit on my own and sometimes ask for water, also they turned off the air conditioner as a result was sllipery floor 5- this blow out my mind, there were NO SPOONS, you had to ask the waiters for them because they said there were not enough, same as the fabric napkins 6- The mattress was horrible, I had back pain for all week, I asked for the mattress to be change, and the only thing they could do was change it from another room, was better but still bad condition 7- I have never seen as much misery within a hotel in Punta Cana as this trip, they cannot hire managers which only goal is their bonus at the expense of the hotel's category and client happiness. For us, ROYALTON MANAGEMENT is really bad, not the Dominican workers, the last management was incredible and they should not have been changed.
Séjour de 5 nuits en avril 2024
Réponse de Royalton Bávaro Resort & Spa Team le 10 mai 2024
Dear JORGE,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

8/10 Bien

Karyna

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I liked everything about this resort except a couple of things. 1. Check in took us 1.5 hours, however my friend came 2 days later and check in for her took 15 mins. So I’m not sure if we just came at a very busy time. 2. How difficult they make it to get into a restaurant. You can’t make reservations, so you have to come 30-50 mins before restaurants open and stand in line. However, diamond club members are able to make reservations and we ended up staying in line for 3 restaurants only to have large diamond club groups walk in 5 mins before opening abs taking all open tables. I wish there was a way to see if diamond club even has reservations or not so we wouldn’t waste time standing in line. After our third day trying to get into a restaurant, we gave up. I would have given this resort a much lower rating if their buffet food wouldn’t be so good. I didn’t even feel like I messed out on restaurants since the buffet offered that much variety. 3. Staff was great, except waiters in buffet. We would have to wait a while to get water and there were days when no one even asked if we wanted anything and our tables were not cleared. Housekeeping was great, only great service. Concierge guys were always ready to help. Overall, it was a nice resort with a great beach. Their beach swimming area was very small but it wasn’t too bad. Seaweed was cleaned every morning and afternoon. There is security on the beach that watched out for your stuff and helped you find spots.
Séjour de 7 nuits en avril 2024
Réponse de Royalton Bávaro Resort & Spa Team le 9 mai 2024
Dear Karen,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa.We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

6/10 Satisfaisant

keyla

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
La habitación está de remodelar muy vieja y en malas condiciones, los animadores son muchos pero no hacen actividades para la cantidad que son, los camareros están como que no le Paga un sueldo solo trabajan por la propina por lo que el cliente le puede dar,más actividades para los niños el bar del lobby que está al lado del restaurante hunter necesita más servicio al cliente .
Réponse de Equipo de Royalton Bávaro Resort & Spa le 9 mai 2024
Estimada keyla,Nos gustaría agradecerle que haya compartido con nosotros sus impresiones sobre su estancia en Royalton Bávaro Resort & Spa.Estaremos informando a los departamentos correspondientes para que estén al tanto de su reseña.Si nos visita nuevamente, nos aseguraremos de que su experiencia mejore significativamente y esperamos que nos brinde la oportunidad de cambiar su percepción sobre nosotros.Cordialmente,

10/10 Excellent

Oluwadamilola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great time! we loved it
Séjour de 4 nuits en mai 2024
Réponse de Royalton Bávaro Resort & Spa Team le 10 mai 2024
Dear Oluwadamilola,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

6/10 Satisfaisant

Ireishka

Voyage en groupe
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cuando llegamos luego q hice la reserva para dos persona por Expedia aparecía q fue reservada para una sola persona tuve que pagara 315 dólares adicional, cuando me dan el cuarto porque solo había Diamond club el cuarto se filtraba de agua, el piso lleno de arena como si limpiaron por encima y ya, las corcha de la cama manchada igual q las toallas, el baño igual sucio y roto en el desagüe, el restaurante italiano malísima la comida, ahí q caminar muchísimo, espere cm 15 minutos para q el carrito de golf viniera a buscarme nunca llegó cuando llegue al loby a ver el show ellos estaban viendo el show en el loby por eso no nos buscaron, demás restaurante buenísimo solo que la comida es la misma toda la semana tampoco cambian la comida por día
Séjour de 3 nuits en mai 2024
Réponse de Equipo de Royalton Bávaro Resort & Spa le 9 mai 2024
Estimada Ireishka,Nos gustaría agradecerle que haya compartido con nosotros sus impresiones sobre su estancia en Royalton Bávaro Resort & Spa. Me entristece leer su reciente reseña y el hecho de que no hayamos cumplido con sus expectativas durante sus últimas vacaciones con nosotros.En primer lugar, nos gustaría disculparnos por las molestias que haya experimentado durante su última estancia con nosotros. Le agradecemos que comparta su opinión con nosotros.Estaremos informando a los departamentos correspondientes para que estén al tanto de su reseña.Si nos visita nuevamente, nos aseguraremos de que su experiencia mejore significativamente y esperamos que nos brinde la oportunidad de cambiar su percepción sobre nosotros.Cordialmente,

4/10 Médiocre

Kelly, Portland

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was not pleased at all. Food was not good
Séjour de 4 nuits en avril 2024
Réponse de Royalton Bávaro Resort & Spa Team le 10 mai 2024
Dear Kelly,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa.We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 Excellent

Edimil

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I Like everything it was a nice time will be back in the near future for short.
Séjour de 3 nuits en avril 2024
Réponse de Royalton Bávaro Resort & Spa Team le 8 mai 2024
Dear Edimil,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,