8/10 – Goed
Juan
Zakenreiziger
13 jan 2026
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
During my stay, I did not experience any major issues, only minor situations that I did not consider alarming. However, during breakfast, I felt uncomfortable with the way a member of the staff asked for my room number, using a tone that I perceived as uncordial and unprofessional.
What concerned me the most was that I observed other guests who were not asked for their room number, particularly guests of American Nationality. This led me to feel that the treatment may have been influenced by appearance or nationality, which I consider inappropriate.
I have been staying in hotels for many years, and this is the first time I have been asked for my room number in such an unpleasant manner. I understand that there may be controls in place to prevent non-guests from accessing the breakfast area; however, these measures should be applied consistently, respectfully, and professionally.
Additionally, I do not believe that justifying the situation by referencing the number of people to be controlled is an explanation that should be communicated to a guest. Such matters should be handled internally and projected in a professional manner, without shifting responsibility onto the customer.
The experience was uncomfortable, and I believe it is important to share this feedback so that alternatives can be evaluated to prevent similar situations in the future.
Juan
1 nacht verbleven in januari 2026
