Cottages in Normal

'Our room didn't have bedding for the pull out bed, Took 3 trips to gather a pillow . Blanket and sheets. No apology. No acknowledgment either . Room was very dirty and the pool was closed due to Illinois health department orders '

'For $200 a night I don't expect perfection, but at the very least expect a clean room and a hotel that is in decent condition. The hotel itself is a little more beat up than other Holiday Inn Express sites I have stayed in. The manager was friendly and accommodating so absolutely no issues there. My main issue was the cleanliness of the room. Upon entry, room 111 was musty/stuffy and felt damp. The bed was clean but there were ants in the room that eventually made their way to the bed the next...

'Breakfast was minimal large crowds and no staff anywhere. Toilet ran whole time and if flushed it, terrible noises for about a minute so couldn’t use it at night or woke everyone up. Used restroom in lobby and no soap with trash all over the floor. Very frustrating '

'💯 '

'The staff at the front desk were unfriendly, and there was a wait to check in to the hotel, even though it was already past the initial time I had been given for the room to be ready.'

'We like ld everything, except of the poo'