Hôtel près de Nirvana Spa (Wokingham)

« Very customer centric and a great sense of service to satisfy the client »

« We booked a room for one of our engineers. When he arrived they were full booked and had no rooms available for our employee. They didn’t offer to help find him another hotel. We called them with the booking reference same one our employee had shown and still no room at the inn. Totality disappointed with the staff and hotel »

« I have stayed at this location several times and found the staff to be exceptional. Food quality was good and we enjoyed drinks from the bar. The only issue is the public parking which I found confusing to my expense. The manager as well as Kelly and Sahar were helpful and friendly. »

« Such a lovely setting and charming friendly staff but the hotel itself is in serious need of a refurb. The bed in our room was worn out with uncomfortable springs sticking through and a metal ridge all the way round. The pillows were rocks. The duvet was summer weight so it was cold(this is February). The shower room needs work with a falling off foot board to the shower and years of grime around the bottom. There were coffee stains on the walls and drawer fronts to the desk. The mai....

« The building is very old. With this comes issues with either a very steep staircase up to the rooms or use of an emergency exit at the rear (which is made of metal steps with a precarious old mat dangerously situated at the top). The room was lovely but it was very hot as situated above the kitchen. The weather was forecasted to be 28/29 degrees and I had to ask for a fan. It was a struggle to sleep in such temperatures as the fan was noisy so had to be switched off. In the morning I was...

« bon hotel,bien situé a coté de la gare,très bon acceuil »

« Amazing! Just loved it. »

« Le ménage n'a pas été fait durant tout notre séjour »

« personnel très courtois et disponible.La chambre toujours excellente et propre. »

« Attention ne pas confondre avec The George Hotel de la chaine Mercure en centre ville !!!!! Une catastrophe : hotel, chambre et salle de bain sale. A besoin d'être rénové. Nous avions 3 chambres dont 2 minuscules désuets avec vue sur parking. Très proche de la voie ferrée juste à côté que l'on entend très bien ! »

« Not good overall »

« tres bien »