Mauna Iki Trail

Prima kamer, beetje klein, geen balkon, verder netjes en schoon

Our stay had both positive and negative aspects, and I hope this feedback helps improve the guest experience. The property offers several enjoyable amenities. I appreciated that there were separate adult and family pool areas, which allowed guests looking for a quieter atmosphere to relax while still providing an excellent kids’ pool with a fun water slide. The location is also convenient, with easy beach access. While the hotel restaurant was acceptable, I would highly recommend Island Vintage Coffee next door for breakfast. Unfortunately, there were several issues that affected our overall experience. We encountered roaches in our room on the 26th floor as well as near the elevator on the same floor, which was very disappointing. Our room keys repeatedly deactivated throughout our stay, requiring multiple trips to have them reprogrammed. The elevators were also extremely hot with little to no ventilation, likely due to the age of the building. In addition, both the adult and family pools were completely out of towels by 9:00 a.m., which seemed unusual for a resort of this size. The hotel was also consistently crowded due to outside conferences being hosted during our stay. Because the property provides public beach access, there was a constant flow of non-hotel guests walking through the resort, which made the common areas feel much busier than expected. I do want to recognize Manager Paul, who was professional, pleasant, and genuinely attentive when I shared my concern