2 buitenzwembaden, parasols bij het zwembad en ligstoelen

Beoordelingen van Hard Rock Hotel Marbella – Puerto Banús

4 out of 5
Hard Rock Hotel Marbella – Puerto Banús
Urb. Nueva Andalucía, s/n, Marbella, Málaga

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 180 van 308 beoordelingen" "
Gastenscore: 8 - Goed. 68 van 308 beoordelingen" "
Gastenscore: 6 - Redelijk. 30 van 308 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 308 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 308 beoordelingen" "

8,8/10

Netheid

8,4/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Glenn

4 nachten verbleven in mei 2024
Reactie van Guest Services HR Marbella op 20 mei 2024
Dear Glenn,Thank you so much for your top review. We are thrilled to hear that you had such a positive experience during your stay at the Hard Rock Hotel Marbella.Thank you again for your high recommendation. We look forward to welcoming you back for another fantastic stay at the Hard Rock Hotel Marbella!Rockin regards

6/10 – Redelijk

Daniel

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
12 nachten verbleven in januari 2024
Reactie van Guest Services HR Marbella op 31 jan 2024
Dear Daniel, Thank you so much for sharing your experience with us.We are sorry to see that your stay at the Hard Rock Hotel Marbella was not what you expected.We are dedicated to providing exceptional experiences, and we hope you give us a second chance in the future. Rockin Regards.

10/10 – Uitstekend

Hanneke Dally

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Guest Service HR Marbella op 17 jan 2024
Dear Hanneke Dally,Thank you so much for your wonderful review. We are glad that you had such a positive experience at the Hard Rock Hotel Marbella and we are looking forward to welcome you soon again.Rockin Regards,

10/10 – Uitstekend

M.A.

Positief: Voorzieningen
Perfect location. Quiet area but in short walkable distance to beach and port. Trendy hotel with great amenities and free parking.
1 nacht verbleven in december 2023
Reactie van Guest Service Team op 17 dec 2023
Dear M.AThank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

8/10 – Goed

Theo van

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooi groot hotel, geweldig ontbijtbuffet, snelle check-in, mooie zwembaden. Kamers gerenoveerd, Puerto Banús net wat te ver om te lopen.
2 nachten verbleven in september 2023
Reactie van Guest Service HRHM op 5 okt 2023
Dear Theo Van,Thank you very much for sharing with us these nice words after your visit to Hard Rock Hotel Marbella.We are so glad you had a very nice rockin' experience and that our band was a part of it. We love knowing that our team goes above and beyond to exceed your expectations.We would be very happy to host you in the very next future!Regards from the backstage,Guest Service HRHM

10/10 – Uitstekend

Aram

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
top hotel Poolparty’s zijn gezellig, goed eten, Puerto banus te bereiken met taxi in 5 minuten (lopend 10/15 minuten) zeker een aanrader. Tot volgend jaar
9 nachten verbleven in augustus 2023
Reactie van Guest Service HRHM op 24 aug 2023
Dear Aram,On behalf of the entire Band of Hard Rock Hotel Marbella it is a real pleasure to express you my most sincere gratefulness for taking your time and sharing your experience at the hotel with us.We feel sincerely happy to know of your joy not just of the hotel but because you had an overall experience with all the members of your family. We are all sincerely looking forward to welcoming you back soon to your rockin' home in Marbella.Kindest regards,Guest Service Team HRHM

8/10 – Goed

Patrick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het klopt allemaal voor een 4 sterren accommodatie.
5 nachten verbleven in augustus 2023
Reactie van Guest Service HRHM op 18 aug 2023
Dear Patrick,First of all, I would like to thank you very much for choosing Hard Rock Hotel Marbella.It is a real pleasure to know that you had such a pleasant stay, we work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff.I look forward to welcoming you back very soon, I assure you that we will do our best again to provide you with a memorable experience!Rockinregards,.Guest Service Team HRHM

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
3 nachten verbleven in mei 2023
Reactie van Your Recent Stay at Hard Rock Hotel Marbella op 8 jun 2023
Dear Michael,Thank you for your wonderful review. We hope to welcome you again soon!Rockin' regards, Guest Service Team

8/10 – Goed

Sara

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Leuk hotel
7 nachten verbleven in juli 2022
Reactie van Guest Service HRHM op 11 aug 2022
Dear Sara, Thank you very much for sharing with us your feedback after your visit to Hard Rock Hotel Marbella. We are so glad you had a very nice rockin' experience and that our band was a part of it. We love knowing that our team goes above and beyond to exceed your expectations. We would be very happy to host you in the very next future! Regards from the backstage, Guest Service HRHM

10/10 – Uitstekend

Rumman

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great stay. Nice clean room and close to everything. Special shoutout to Selene who was very helpful to me when I encountered a local issue. Facilities were incredible such as the pool and spa etc
3 nachten verbleven in mei 2024
Reactie van Guest Service op 26 mei 2024
Dear Rocker Rumman Ali,Thanks a million for such a good valuation!! We are glad that you enjoyed your time with us and we are looking forward to welcoming you very soon again.Kindest regards,The Band

10/10 – Uitstekend

Vera

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in war klasse , sogar ein Upgrade erhalten. Das Personal am pool war leider nicht gut, haben nie geschaut ob man was bestellen möchte und man musste die immer suchen. Zimmer waren sauber, Frühstück war Mega
5 nachten verbleven in mei 2024
Reactie van Guest Service Team op 23 mei 2024
Dear Rocker Vera,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Uitstekend

Dewinder

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Guest Service Team op 19 mei 2024
Dear Rocker Dewinder,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Uitstekend

natalia

4 nachten verbleven in mei 2024
Reactie van Guest Service Team op 19 mei 2024
Dear rocker Natalia,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

8/10 – Goed

Stephen, London

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property and rooms were stunning but food in the evening for dinner was terrible. Breakfast was fine.
2 nachten verbleven in mei 2024
Reactie van Guest Service Team op 13 mei 2024
Dear Rocker Stephen,Thank you for sharing your feedback! We're thrilled to hear that you found our Rockin' Hotel stunning. We genuinely appreciate your honest comments about the dinner, and we will take steps to inform our Restaurant Team. We're glad you enjoyed the breakfast, and we look forward to the opportunity to provide you with a more satisfying dining experience on your next visit. We hope to welcome you back soon!Rockin' regards

10/10 – Uitstekend

Robert, Carolina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful pool area and property convenient and walking distance to Puerto Banus nightlife and restaurants as well as to the beach area
3 nachten verbleven in mei 2024
Reactie van Guest Service Team op 10 mei 2024
Dear Rocker Robert,Thank you for your kind words, and we look forward to seeing you again soon for another wonderful experience. We are located in the heart of Puerto Banus next to all the point of interest.Thanks for your support!The band

10/10 – Uitstekend

Abi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent stay
3 nachten verbleven in mei 2024
Reactie van Guest Service Team op 9 mei 2024
Dear Abi,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Uitstekend

Jean-Pierre

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in april 2024
Reactie van Guest Service op 6 mei 2024
Thank you very much for taking the time to leave us a super puntuation. We hope to see you again at our Marbella Hard Rock venue and that we manage to achieve a 5 out of 5 rating.Thank you,Rockin' Rewards,Have a super rock and roll day!The Band!

10/10 – Uitstekend

Dmitry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good weekend
3 nachten verbleven in mei 2024
Reactie van Guest Service op 4 mei 2024
Muchísimas gracias por la puntuación! Nos alegra enormemente saber que disfrutaron de su experiencia con nosotros. Esperamos darles la bienvenida muy pronto, Muchas gracias. un saludo Rockero. La Banda!!

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good hotel excellent staff
1 nacht verbleven in april 2024
Reactie van Guest Services op 2 mei 2024
Thanks for the review of our Hard Rock Hotel Marbella; your kind words make up positive vibe for all the band,We are happy you enjoyed your stay and get a good experience with us.Hoping to welcome you back very soon!Rockin' Regards,The Band.

10/10 – Uitstekend

Jack

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was mine and girlfriends first holiday together and it was perfect. The location. The food. I would love to return
4 nachten verbleven in april 2024
Reactie van Guest Services HRHM op 26 apr 2024
Dear Jack, Thank you for your fantastic review!It is great to see that you enjoyed your time with us and that you made rockin' memories!We hope we can welcome you again soon. Rockin' regards, Guest Service Team

10/10 – Uitstekend

Oliver

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ein Traum
1 nacht verbleven in april 2024
Reactie van Guest Service HR Marbella op 27 apr 2024
Dear Rocker Oliver,Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, clean, helpful staff. Check in is painful
7 nachten verbleven in april 2024
Reactie van Guest Services HRHM op 20 apr 2024
Dear Rocker Paul,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Uitstekend

Fraser

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van Guest Service Team op 20 apr 2024
Dear Rocker Fraser.Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Uitstekend

Bradley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Guest Services HRHM op 18 apr 2024
Dear Bradley, Thank you for your 5/5 rating!We hope we can welcome you again soon. Rockin' regards, Guest Service Team

8/10 – Goed

Mark

4 nachten verbleven in april 2024
Reactie van Guest Service op 4 mei 2024
Thank you very much for taking the time to leave us a comment. We hope to see you again at your hotel in Marbella. Hopefully next time we can manage to achieve a 5 out of 5 rating. If you do not mind can you please leave a message on the survey of Expedia. Thank you, and have a super rockin' day!! The band :)

10/10 – Uitstekend

Duncan Oliver

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel. Room was very clean and so quiet would highly recommend staying here
5 nachten verbleven in april 2024
Reactie van Guest Service Team op 14 apr 2024
Dear Oliver,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again! Guest Service Team

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in april 2024
Reactie van Guest Service Team op 14 apr 2024
Dear James,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van Guest Service Team op 11 apr 2024
Dear Peter,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Guest Service Team op 6 apr 2024
Dear David,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

6/10 – Redelijk

Paul

We arrive after midnight but I have already emailed the property about the sofa bed and stuff reminding them to be ready ( though it was already included and mentioned in expedia website) 1am we are waiting for bed covers and linen and making our own sofa bed and been requesting about pillow and stuff.. 2:44 am it arrive when we are so tired from a 3 hour flight.. very disappointed
Reactie van Guest Services HRHM op 6 apr 2024
Dear Paul,Thank you for taking your time to share with us your feedback.We deeply regret to hear about your unsatisfactory experience. We value all feedback from our guests and take every aspect of their stay very seriously. Our aim is to provide a welcoming and comfortable environment for all our guests, and we will take immediate steps to address your concerns. We appreciate your feedback and hope to have the opportunity to welcome you back for a much more satisfactory experience. Please feel free to reach out to us directly if there's anything else we can assist you with.Best regards,

10/10 – Uitstekend

kirja

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Guest Services HRHM op 31 mrt 2024
Dear Kirja,Thank you for your excellent rating.We hope we can welcome you back soon for another rocking stay!Rockin' regards, Guest Service Team

10/10 – Uitstekend

Erin

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel. Close walk to shops and beach.
2 nachten verbleven in maart 2024
Reactie van Guest Service Team op 28 mrt 2024
Dear Erin,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

8/10 – Goed

Holly

Reisde met partner, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen
The stay was just “ok”. Good points, nice selection at breakfast, bar staff & check in staff were nice. Cleaning staff were very friendly. The location was good to where we needed to be. Poor points, staff at breakfast were very rude, the cleaning was non existent (hairs from previous guests all over our hotel room) our room was above a VERY noisy nightclub we had to get moved!
4 nachten verbleven in maart 2024
Reactie van Guest Service Team op 22 mrt 2024
Dear Holly, Thank you for your review.We are really sorry that your experience at the hotel was not what you expected. We weren't aware of your issue regarding cleaning, we would've loved to have provided you with excellent service and advised the housekeeping staff for another cleaning. Regarding the noise coming from the external restaurant, we apologize and we hope you got to enjoy the room we provided for you in the end. We hope we can welcome you back and give you a rockin' experience. Kindly, Guest Service Team

10/10 – Uitstekend

Morgan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel with beautiful pool, lobby and bar areas. Easy (and free) parking right next to the hotel, and a nice little walk away from Puerto Banus. Would definitely stay again
1 nacht verbleven in februari 2024
Reactie van Guest Services HRHM op 4 mrt 2024
Dear Morgan,Thank you very much for this amazing rating! We are glad that you enjoyed your experience so much. We are looking forward to welcome you back in Puerto Banus! Many thanks again.Rockin Regards,Guest Service Team HRHM

8/10 – Goed

Teresa

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Marbella
+Nice area, Good room + Good quality bar and staff + Lobby people nice -Noisy people at suite /drama next to our room -Dont disturb sign missing at room if sleeping late/ Cleaners coming to room when I want to sleep still
3 nachten verbleven in februari 2024
Reactie van Guest Services HRHM op 27 feb 2024
Dear Teresa, Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment. Please note that we always strive to make our guests comfortable and have the best experience with us.We look forward to welcoming you back very soon, we assure you that we will do our best to provide you with a rockin' experience!Kindest regards,Guest Service Team HRHM

10/10 – Uitstekend

Viktor

2 nachten verbleven in februari 2024
Reactie van Guest Services HR Marbella op 27 feb 2024
Dear Viktor, Thank you for your 10/10 rating! We are looking forward to welcome you again soon!RockinRegards,Guest Services HRHM

10/10 – Uitstekend

Ali

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tidy, Clean, plenty of free parking spots, plenty of cafes & great restaurants
5 nachten verbleven in februari 2024
Reactie van Guest Services HR Marbella op 25 feb 2024
Dear ALi,Thank you for taking the time to share your feedback regarding your recent stay at Hard Rock Hotel Marbella. We are delighted to hear that you enjoyed your visit and we were able to provide you with what we’re known for - authentic experiences that rock. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. We are committed to continue providing rock-star worthy amenities to you and making your future stays legendary.We hope we can welcome you back again soon!Rockin' regards, Guest Service Team

8/10 – Goed

Magnus

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in februari 2024
Reactie van Guest Services HR Marbella op 23 feb 2024
Dear Magnus, Thank you for your rating. We hope we can welcome you back again soon!Rockn' regards, Guest Service Team

10/10 – Uitstekend

S w

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect!
Fantastic, all staff were brilliant!
3 nachten verbleven in februari 2024
Reactie van Guest Services HR Marbella op 22 feb 2024
Thank you for your exceptional review! We are happy to hear your enjoyed your experience with us.We are pleased to hear our staff made your time with us enjoyable, we will pass on your positive comments to our colleagues! Rockin' regards, Guest Service Team HRHM

10/10 – Uitstekend

Sarah

3 nachten verbleven in februari 2024
Reactie van Guest Services HR Marbella op 22 feb 2024
Dear Sarah Thank you for the wonderful rating!We hope we can welcome you back again in the future. Rockin regards, Guest Service Team HRHM

10/10 – Uitstekend

Emma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel! Perfect location and luxurious.
5 nachten verbleven in februari 2024
Reactie van Guest Services HR Marbella op 22 feb 2024
Dear Emma, Thank you for your exceptional review! We are happy to hear your enjoyed your experience with us, we look forward to welcome you back for your next visit. Rockin' regards, Guest Service Team HRHM

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Nice but lacks personal touches
This is a clean and well presented hotel however lacks personal touches and felt that some queries were met with a very standard corporate response. Examples include not replenishing tea, coffee and milk on a daily basis which seemed poor for a 4 star hotel and also no recognition of a big celebration we had while staying at the hotel. The lack of these basic personal experiences which have never been an issue at other hotels is the main reason for the lower rating.
3 nachten verbleven in februari 2024
Reactie van Guest Services HR Marbella op 20 feb 2024
Dear Rocker,We are really sorry to hear that you didnt enjoy your stay at the hotel. We feel that there might have been some kind of miscommunication between you and the staff of the hotel. We do offer the replenishing of tea and coffee in the rooms. We do take in consideration our customers celebrating special occasions at the hotel, this is why we think that we might have missed your special celebration. We are truly sorry about that. If you want to get in touch with our Guest Services department and discuss this further, we might be able to change your experience in the future.

4/10 – Matig

Jan

Positief: Personeel en service
Negatief: Netheid, comfort kamer
Hotellet fejler ikke noget. Godt poolområde. Men for os - aaalt for meget larm fra 7 morgen til nat er der meget høj musik. Måske fylder det så meget da der samtidig er meget larm fra vejen også på værelset.
6 nachten verbleven in februari 2024
Reactie van Guest Service Team op 20 feb 2024
Dear Rocker, Thank you for taking the time to share your feedback with us. We're truly sorry to learn that the noise disrupted your comfort. Ensuring a peaceful stay is paramount for us, and we deeply regret any inconvenience caused. Your valuable comments will certainly guide us in implementing measures to mitigate such disturbances in the future. We hope for the opportunity to welcome you back and provide you with an improved experience that exceeds your expectations.

10/10 – Uitstekend

MAURICIO

1 nacht verbleven in februari 2024
Reactie van Guest Services HR Marbella op 17 feb 2024
Dear Rocker Mauricio,Thank you very much for this amazing rating! We are glad that you enjoyed your experience so much. We are looking forward to welcome you back in Puerto Banus! Many thanks again.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in februari 2024
Reactie van Guest Services HR Marbella op 17 feb 2024
Dear Rocker,Thank you very much for taking the time to lave your rating! We are looking forward to welcome you back in Puerto Banus! Many thanks again.

8/10 – Goed

Cynthia, Carcavelos

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gorgeous property in a good location! Bed was super comfortable and design, on point. Huge tv with ability to.cast from phone. Frustrations: no a/c in room (I guess it's seasonally available, but my room was way too warm!); food options extremely limited (buffet or room service only) for breakfast and dinner; some snacks available at.lunch time (at the one bar)but few choices overall; kettle in room, but charge over €3 for tea bag or coffee pod... just crazy for this kind of property. I'm sure there are travelers for whom this scenario would work out, but for me, it was disappointing.
4 nachten verbleven in februari 2024
Reactie van Guest Service Team op 14 feb 2024
Dear Cynthia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay. However, we sincerely apologize for any frustrations you encountered during your time with us. Your comments have been duly noted, and we are committed to using them to enhance our services. Please accept our apologies for any inconvenience caused during your stay and we hope to welcoming you back very soon!Rockin regards,

6/10 – Redelijk

Roger

Negatief: Comfort kamer
The stuff in the bar i s screming shoot?
1 nacht verbleven in februari 2024
Reactie van Guest Service Team op 14 feb 2024
Dear Roger,Thank you for choosing Hard Rock Hotel Marbella and for taking your time to share with us your feedback. We're truly sorry that you felt there were raised voices from our staff members. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. Please rest assured that we will address this matter internally to ensure a more pleasant experience for all our guests in the future. Thank you again for sharing your thoughts with us.Rockin regards,

10/10 – Uitstekend

Kunaal A

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic resort and amenties
4 nachten verbleven in februari 2024
Reactie van Guest Service Team op 11 feb 2024
Dear Kunaal A,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

8/10 – Goed

Tim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Guest Service Team op 11 feb 2024
Dear Tim,Thank you for your feedback and for choosing Hard Rock Hotel Marbella! We're glad to hear you had a positive experience overall. If there's anything specific you think we could improve upon, please don't hesitate to let us know. We're always striving to make our guests' stays even better. We hope to welcome you back soon!

10/10 – Uitstekend

Doreen

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van Guest Service Team op 10 feb 2024
Dear Doreen,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!