Terrasse/Patio

Avis sur Omni Los Angeles Hotel at California Plaza

4.5 out of 5
Omni Los Angeles Hotel at California Plaza
251 S Olive St, Los Angeles, CA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 1280 avis sur 1845." "
Note des voyageurs de 8 (Bien), d’après 331 avis sur 1845." "
Note des voyageurs de 6 (Satisfaisant), d’après 108 avis sur 1845." "
Note des voyageurs de 4 (Médiocre), d’après 61 avis sur 1845." "
Note des voyageurs de 2 (Horrible), d’après 65 avis sur 1845." "

9,2/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023

10/10 Excellent

Karine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service impeccable chambre spacieuse et très bien équipée avec machine à café et bouteilles d’eau quotidiennement a disposition. Bons restaurants dans l’hôtel et service de navette gratuite sur 3 miles autour de l’hôtel. Accueil très agréable et tres professionnel. Très bien situé dans downtown LA pour prendre les transports
Séjour de 7 nuits en décembre 2022
Réponse de Shashi Poudyal, General Manager le 9 janv. 2023
Thank you for your acknowledgment of all the hard work and commitment by our associates! We will be sure to share it with them. We strive to provide the best possible service to our guests, and their satisfaction is our reward. Thank you for taking the time to let us know we're doing something right. We look forward to serving you in the future.

10/10 Excellent

Deb

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff are amazing here. Property is well maintained. Rooms are clean. Courtesy car service within 2.5 mile car radius was very helpful to us on two occasions.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Alec, Washington

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Courtesy driver Robert was excellent. Really like the hotel.
Séjour de 1 nuit en mai 2024

10/10 Excellent

JeriLane

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel! From the bellhop unloading the car to the great service checking in. Everything was top notch service.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Arpit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We really enjoyed our stay.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Cynthia, Anchorage

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We wanted a pampered weekend and that's just what we got! We'll be back!
Séjour de 4 nuits en mai 2024

8/10 Bien

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024

10/10 Excellent

Loreen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Andres

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were nice and staff was friendly
Séjour de 1 nuit en mai 2024

10/10 Excellent

Tanwi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff members are friendly and terrific! The hotel is conveniently located. The rooms are nice and clean. Will definitely return. Ramon in transportation is so kind and helpful. Front desk is also extremely attentive. Thank you.
Séjour de 3 nuits en mai 2024
Réponse de Robbie Nasser, General Manager le 17 mai 2024
We greatly appreciate your acknowledgment of our associates and their dedicated efforts in serving our guests. It brings us immense pleasure to have exceeded your expectations. We eagerly await the opportunity to welcome you back again in the near future. Thank you!

10/10 Excellent

Piyush, San Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the service and property
Séjour de 2 nuits en mai 2024

10/10 Excellent

Benedicto

Séjour de 2 nuits en mai 2024

10/10 Excellent

Jasmin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was good. Hotel was clean, quiet, with friendly personnel in every capacity. We will certainly return the next time we are in Los Angeles
Séjour de 3 nuits en avril 2024
Réponse de Robbie Nasser, General Manager le 17 mai 2024
Thank you for sharing your feedback! We look forward to welcoming you back in the near future.

10/10 Excellent

Chris

Voyage en couple
Close walk to the Pershing metro station. Uphill walk coming back. Several homeless people in the area of the metro.
Séjour de 3 nuits en mai 2024
Réponse de Robbie Nasser, General Manager le 17 mai 2024
Glad to hear you enjoyed the sites surrounding the hotel. If you are within a 3-mile radius of our property, we do offer a complimentary courtesy car service that can pick you up.

8/10 Bien

Carolyn

Great location for concert hall and other DTLA attractions. Efficient and friendly staff.
Séjour de 1 nuit en mai 2024

8/10 Bien

Shawn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy location to walk to sites.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a great hotel!! Our short stay was just incredible. Frankly, I can’t remember customer service as good as at this place. The staff starting from reception to breakfast restaurant to valet was simply amazing. They offer to drive you anywhere within 3 miles from hotel and bring young back in a nice car. When we arrived my wife was feeling quite unwell with either food poisoning or stomach virus, so check in staff offered extra water and other drinks. They subsequently brought microwave in to the room so we can warm some food. Amy at the restaurant was also very nice. Huge thank you to all who made our challenging 2 night stay a great experience. It will be definitely our hotel of choice in future trips to LA. Michael & Irene from Chicago
Séjour de 2 nuits en avril 2024
Réponse de Robbie Nasser, General Manager le 17 mai 2024
We genuinely appreciate the glowing compliments you shared with us! We are thrilled that we were able to create a memorable experience for you during your stay. We also hope that your wife is feeling better. We eagerly await the opportunity to welcome you back, and we sincerely hope that your next visit will be free of any challenges. Thank you once again!

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had not stayed in DT LA before. VERY pleased with the location and facilities. Staff was great. We highly recommend this OMNI.
Séjour de 2 nuits en avril 2024
Réponse de Robbie Nasser, General Manager le 17 mai 2024
We are thrilled to have been your first host during your visit to Downtown LA. Knowing that our staff exceeded your expectations brings us great joy. We eagerly look forward to the opportunity to serve you again in the near future. Thank you!

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Allison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

MoJoe

Séjour de 1 nuit en avril 2024

10/10 Excellent

August

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location if you need to stay in Down Town
Séjour de 1 nuit en avril 2024

10/10 Excellent

Hyungsoo

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the staffs, check out time is at 12pm
Séjour de 2 nuits en avril 2024

10/10 Excellent

Daphne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 2 nuits en avril 2024

10/10 Excellent

Edvin

Les points forts : Propreté
Séjour de 1 nuit en avril 2024

10/10 Excellent

Radwa, Chandler

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay
Séjour de 2 nuits en avril 2024
Réponse de Robbie Nasser, General Manager le 29 avr. 2024
We are so delighted to hear you had a wonderful experience with us. We look forward to serving you again in the near future.

10/10 Excellent

Gustavo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everithing is fine
Séjour de 2 nuits en avril 2024

10/10 Excellent

Scott David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Matt

Séjour de 3 nuits en avril 2024
Réponse de Robbie Nasser, General Manager le 17 mai 2024
We apologize for the disappointment reflected in your 2-star rating. Providing excellent service to our guests is our utmost priority, and we value your feedback. We would greatly appreciate any specific feedback you can provide us with, as it will enable us to identify areas for improvement and work towards enhancing your experience. Thank you for taking the time to share your thoughts with us.

10/10 Excellent

Naoaki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Alicia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent service
Séjour de 2 nuits en avril 2024
Réponse de Robbie Nasser, General Manager le 29 avr. 2024
Thank you for letting us take care of you during your stay in Los Angeles! We are so pleased you had a wonderful experience.

10/10 Excellent

Kashif

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 2 nuits en avril 2024

10/10 Excellent

Manisha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer setvice
Séjour de 1 nuit en avril 2024

10/10 Excellent

Joan

Séjour de 2 nuits en mars 2024

10/10 Excellent

Stacy

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Sabrina & Tim were the best employees ever. Made sure every commodification was met and went and above and beyond for my stay! I would recommend them to be promoted to vacation planners because they did the BEST!
Séjour de 1 nuit en avril 2024
Réponse de Robbie Nasser, General Manager le 29 avr. 2024
Thank you so much for your recognition of all the efforts by Sabrina and Tim! We have ways of recognizing our associates when their performance is mentioned, and I will make sure that this happens with them. It was a pleasure, and we would sincerely hope to have the opportunity to do serve you again in the very near future.

10/10 Excellent

Dawn

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service desk clerk was so nice and very helpful
Séjour de 2 nuits en février 2024

8/10 Bien

Paul

Voyage en famille
This hotel is fine for a stay in LA. I would stay there again. There was not enough light in the room. The valet did not answer the phone when I called to bring our car around. We couldn’t find the glasses as they were hidden under the TV.
Séjour de 1 nuit en avril 2024
Réponse de Robbie Nasser, General Manager le 29 avr. 2024
We love to hear that you enjoyed your stay with us, and will return again in the future. Your feedback is greatly appreciated, and we will be sure to share it with our team so we can address them for a more pleasant experience for you next time.

2/10 Horrible

Robert

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Their computer system was down and also the rooms weren’t updated for the price I was paying and very outdated
Séjour de 2 nuits en mars 2024
Réponse de Robbie Nasser, General Manager le 18 avr. 2024
Thank you for sharing your concerns about your recent stay with us. We deeply regret and our truly sorry for the inconveniences and frustrations you experienced due to the technical issues with our system. We appreciate your understanding and graciousness in sharing your experience with us. We hope to have the opportunity to serve you again for a much smoother and enjoyable stay in the future

8/10 Bien

Kimberly

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Maricelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Matthews

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the moment you arrive, you are treated with courtesy and care. Love the quiet, old school, East Coast feel of the place — right in the middle of DTLA (downtown LA). Across the street from the Broad, the Disney Concert Hall, and the Music Center and right next to the Museum of Contemporary Art — fabulous location!
Séjour de 1 nuit en avril 2024
Réponse de Robbie Nasser, General Manager le 18 avr. 2024
Sounds like you had a memorable stay, and we are so pleased to hear that! If you travels ever bring you through Los Angeles, we hope you will remember us. Thank you again for such great compliments!

10/10 Excellent

Melissa, Quartz Hill

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel close to points of interest
Séjour de 1 nuit en avril 2024

10/10 Excellent

Benito

Séjour de 1 nuit en avril 2024

10/10 Excellent

Annie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I truly can say that our experience with Omni Hotel from the greeting at the door by the Bellmen. The associates at the front desk were great wonderful personalities Sabrina Sicre one of the first associates that I had contact with by phone was outstanding her guidance helped me so much so patient and very kind. When I actually got to meet her I knew it was her just by the way she treated me,then there was Tim Prater he told us of some great places to eat and visit during our stay. When calling for things we needed Prime Hendrix took care of any request without hesitation these workers are an asset to the Hotel. Thank you so much all of you. The grounds are beautiful the terrace soo nice we spent time out there with the fire pit on. I would recommend anyone to stay there The shuttle service excellent our driver Robin oh he knows downtown dropped us off and picked us up several times it’s the best we loved not driving. Keep up the excellent work!!!
Séjour de 2 nuits en avril 2024
Réponse de Robbie Nasser, General Manager le 29 avr. 2024
Thank you so much for your recognition of our associates! We have ways to recognize and appreciate them for all their efforts in ensuring our guests are taken care of, and have a memorable experience. We look forward to welcoming you back soon.

10/10 Excellent

Lisha

Voyage en famille, Voyage d’affaires
Great location.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 3 nuits en mars 2024

10/10 Excellent

Maeve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peaceful, professional.
Séjour de 1 nuit en avril 2024