Dear Kato,Please accept our sincere thanks for this kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team looks forward to the pleasure of seeing you again on a future occasion. Best wishes,Supriya Rai, Guest Relations Manager

Dear Ronny,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again on another occasion.Best wishes,Georgios Bilias, Guest Relations Manager

Dear Wim, Thank you for sharing your feedback following your recent stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to welcoming you back. Best regards,Supriya Rai, Guest Relations Manager

Dear Anneke, Thank you for providing us with your feedback about your recent stay.We are pleased that we were able to meet your expectations.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.We'd love to have the opportunity to welcome you again. All the best,Georgios Bilias, Guest Relations Manager

Dear Guest,We would like to thank you for this positive review of your experience in our hotel.We are pleased that we were able to meet your expectations.We look forward to welcoming you back in future.Best regards,Davide Lecca, Guest Relations Manager

Dear Diana,Thank you for this kind feedback concerning your visit.We are delighted to read that your time with us was enjoyable and that you found our rates competitive.We look forward to seeing you again soon, Kind regards,Johanes Odhi, Guest Relations Manager

Beste Wendy, Bedankt voor de mooie score. We lezen met plezier dat u een fijn verblijf had. We zouden heel graag willen weten wat u er toe zou hebben aangezet ons de maximale score te geven. Het was een plezier u te mogen ontvangen en graag tot een volgende keer. Prettige dag, Ms. Govinda Wilczynska, Guest Experience Manager

Dear Dilara, Many thanks for this high rating. We are glad your stay was perfect. Again, thank you very much. We hope to have the pleasure of seeing you again in the future. Kind regards, Ms. Govinda Wilczynska, Guest Experience Manager

Beste John Van Den, Hartelijk dank voor deze fijne woorden. Wat fijn dat u zo heeft genoten van uw verblijf in London en dat we hiertoe hebben kunnen bijdragen. Ons team dankt u voor het compliment. Graag tot een volgende keer! Met vriendelijke groeten, Mr. Jordan Grant, Front office Manager

Dear Meghan,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Georgios Bilias, Guest Relations Manager

Dear Kai,Thank you for this feedback concerning your visit.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,Davide Lecca, Guest Relations Manager

Dear Guest, Thank you for reviewing your recent experience.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.However, we regret that our location was not what you were expecting and have noted your comments.We hope to welcome you back. All the best.Georgios Bilias, Guest Relations Manager

Dear Victoria,Thank you for taking the time to share your review.We are disheartened to hear that certain aspects of your visit did not meet your expectations. We take pride in maintaining high standards of cleanliness and condition, and we sincerely regret if we fell short in this instance.Our team is committed to providing excellent service, and it is concerning to learn that you faced challenges during your stay. We are looking into the matter to ensure that our guest assistance is consistently prompt and helpful. Moreover, the experience of an unpleasant odor is certainly not reflective of the environment we strive to provide and will be addressed with our housekeeping team.We hope to be able to welcome you back for an improved stay.Kind regards,Georgios Bilias, Guest Relations Manager

Dear Robert,Thank you for taking the time to review your stay.We regret that your recent stay did not meet your expectations and apologise for any inconvenience.We are very sorry to hear that the service received was not what was expected. We endeavour to provide an excellent standard for all our guests and take such feedback seriously. Rest assured that we will be reviewing your comments with the relevant managers for action.Regarding some of your other comments, the exact size of the room is available on all of our booking websites. If you feel that the space was not enough, then feel free to browse some of our bigger rooms that might be more appropriate for your needs. Moreover, unfortunately for safety reasons, we do not allow people without keys to go upstairs and that includes delivery drivers. Since I am aware of the instance regarding your membership benefits, I would like to clarify that we always ensure to provide members that book with Accor, the benefits that they are entitled to. However, Accor hotels in Europe, do not provide, F&B offers and discounts, as this is exclusive to Asia-Pacific Accor hotels. That being said, even if that was not the case, since your booking was made through a 3rd party company like Expedia, you were unable to obtain any benefits, such as complimentary welcome drinks, early check in/ late check out etc. I hope this helps.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Georgios Bilias, Guest Relations Manager

Dear Marco, Thank you for taking the time to review your stay.It is a pleasure to know that you were well looked after by our professional team and that you found our location to be ideal for your needs. Rest assured that we have taken good note of your comments for future consideration.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager

Dear Guilherme, Thank you for taking the time to review your stay.It is delightful to learn that the renovations met with your approval, providing a spacious and clean environment, along with a well-appointed bathroom to enhance your relaxation. However, we regret any inconvenience caused by the lack of communication regarding our temporary entrance. Please be assured that our intention is always to facilitate a seamless experience for our valued guests. For future reference, the main entrance is now in use and our brand new lobby is completed and fully operational.We are also pleased that the hotel’s location proved convenient for exploring local restaurants and coffee shops, and that the proximity to the subway station added value to your stay. Your enjoyment of the George & Dragon Pub, with its vibrant atmosphere and live sports broadcasting, is a testament to the dedication we have to creating memorable experiences. Once again, thank you for choosing ibis London Earls Court and for your constructive comments which help us to refine our guest experience.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager

Dear Jo-Anne, We would like to thank you for this review about your recent experience in our hotel.We regret to hear that you were not completely satisfied with our hotel. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.Our guests' reviews are always helpful as we seek to constantly improve our facilities and services.We hope to welcome you back. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Michael, Thank you for taking the time to review your stay.We are delighted to hear that you found the renovated rooms to your liking and that the cleanliness of our hotel met your expectations. It is also gratifying to note your appreciation for our service.However, we regret to hear that you encountered issues with the air cooling in your room and that we did not resolve the matter to your satisfaction. Please accept our sincerest apologies for any discomfort this may have caused. Our team strives to ensure all amenities function correctly for the comfort of our guests, and we are concerned that we fell short in doing so during your visit. We acknowledge the importance of maintaining a pleasant room temperature and are reviewing our procedures to prevent similar occurrences in the future.It's reassuring to know that you had positive remarks about the overall condition of ibis London Earls Court. We take pride in providing a well-maintained environment and are pleased that this aspect contributed positively to your experience.We are looking forward to welcoming you again. Warm Regards,Supriya Rai, Guest Relations Manager

Dear Kimberlee,Thank you for sharing your review.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We look forward to welcoming you back on a future occasion.Best regards,Davide Lecca, Guest Relations Manager

Dear Kimberlee,Thank you for such a positive review.It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.It would be our pleasure to have you return on another occasion. Warm Regards,Supriya Rai, Guest Relations Manager

Dear Thierry,Thank you for such a great review.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We look forward to a return visit from you in the future.Kind Regards,Supriya Rai, Guest Relations Manager

Dear Kosuke, Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We are looking forward to welcoming you again. Warm Regards,Supriya Rai, Guest Relations Manager

Dear Rosemary,We would like to thank you for this review about your recent experience in our hotel and It is rewarding to know that you had an overall pleasant stay with us. Best regards,Davide Lecca, Guest Relations Manager

Dear Gordon,Thank you for such a great review.We are delighted to read that your time with us was enjoyable and that you found our rates competitive.We look forward to welcoming you back.Best regards,Davide Lecca, Guest Relations Manager

Dear John,Thank you for such a great review.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Supriya Rai, Guest Relations Manager

Dear Scott,Thank you for taking the time to review your stay.We are glad to hear that you chose our hotel for your stay in London. However, we regret to learn that your experience was not up to your expectations due to noise disturbance. We understand how this could have impacted your stay, and we apologize for any inconvenience caused.Nonetheless, It is rewarding to know that you found our staff to be excellent; we take pride in offering exceptional service to all our guests.We hope that you will allow us the opportunity to provide you with an improved stay in the future. Best regards,Davide Lecca, Guest Relations Manager

Dear Sebnem, We would like to thank you for this review about your recent experience in our hotel.It brings us immense pleasure to hear that our renovated rooms met your expectations and contributed to a comfortable stay. We are also thrilled that you enjoyed the breakfast and found our restaurant offerings to your satisfaction. We sincerely regret any inconvenience caused by the room cleaning service and are grateful that our reception team could assist promptly with your needs. Providing exceptional service is a priority for us, and your experience will be discussed with our housekeeping team to ensure our high standards are consistently met. Thank you for acknowledging the cleanliness of your room and the overall condition of our hotel. Our team works diligently to maintain a welcoming and pristine environment for all our guests.We hope to welcome you back. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Kwai Ping, Thank you for taking the time to review your stay.We're delighted to hear that you found our staff to be helpful and friendly, as we strive to provide exceptional service for our guests.We regret that you were not informed about the ongoing renovations prior to your check-in. Please accept our sincerest apologies for any inconvenience this may have caused. We understand the importance of setting the right expectations and will review our communication procedures to improve our guest's experience.It's reassuring to note that you were satisfied with our service overall. We continually aim to provide a comfortable and enjoyable stay at ibis London Earls Court. We also take your comments on room cleanliness seriously and will ensure our housekeeping team is aware, as we maintain high standards of cleanliness for all our guests.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager

Dear Ryan, Thank you for taking the time to review your stay.We are delighted that your stay with us was enjoyable and comfortable and that our team members contributed to making your stay memorable.We are looking forward to welcoming you again. Kind regards,Davide Lecca, Guest Relations Manager

Dear Guest, Thank you for reviewing your recent experience.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. All the best.Georgios Bilias, Guest Relations Manager

Dear Guest,Thanks for taking the time to review your stay at our hotel.We regret that your stay coincided with one of our busier periods and would like to apologize for any delay with the lifts during your stay. We are delighted that you nevertheless enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We are glad we were able to help start your day off on the right foot with our tasty breakfast buffet.We hope that you will return. Best regards,Georgios Bilias, Guest Relations Manager

Dear Anthony,Thank you for taking the time to share your review.We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet choices.We will be sure to review the points mentioned as we continue to ensure our facilities match our guests' expectations.We hope you will consider staying with us again in the future. Best regards,Supriya Rai, Guest Relations Manager

Dear Julie, We appreciate that you took the time to share your experience with us.It's heartening to hear your appreciation for the cleanliness of our rooms and the exceptional service provided by our team. I will ensure your kind words are passed on to them. Your constructive comments on the hotel condition and room amenities are noted, and while our decor may have a classic touch, we aim for comfort and practicality. We're delighted that these aspects contributed to a positive experience.It would be a pleasure to have you return on a future occasion. Best regards,Supriya Rai, Guest Relations Manager

Dear Martin, Thank you for your feedback.We are pleased to hear that you found our rooms to be clean, comfortable, and well-equipped with modern USB plugs and satisfactory lighting. We regret to hear about the missing amenities and the issues with the TV Bluetooth connections. Please be assured that we are looking into these points to improve our guest experience. We also apologize for any disturbance caused by noise, and we will review our current measures to better insulate against sound. We understand the importance of a peaceful environment and are committed to ensuring our guests have a restful stay.Regarding our breakfast options, we strive to cater to a variety of dietary preferences and will take your comments into consideration as we continue to refine our breakfast offerings. We apologize for any inconvenience caused by our ongoing renovations, and we appreciate your understanding as we work to enhance our facilities. Our team is dedicated to providing the best possible service and we hope that any interaction with our staff was pleasant and met your expectations.We do hope that you will return on another occasion. Best regards,Supriya Rai, Guest Relations Manager

Dear Guest,Thank you for sharing your positive review.We are delighted to hear that our hotel's location proved convenient for your travels and that the cleanliness of our facilities met your expectations. It is always gratifying to know that our guests appreciate the spaciousness of our rooms, as well as the amenities provided.Our team is committed to delivering quality service and ensuring a comfortable stay for each guest, so your recognition of their efforts is highly appreciated.We continuously work to maintain the high standards of ibis London Earls Court and are glad to see this reflected in your review.We would be delighted to welcome you back on another occasion. All the best,Georgios Bilias, Guest Relations Manager

Dear Carolin, Thank you for sharing this feedback about your recent stay.It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service. However, we are sorry to hear of the issue you faced and regret that we couldn't resolve this at the time. Please accept our apologies for any inconvenience causedWe do hope to welcome you back in the future. Best regards.Davide Lecca, Guest Relations Manager

Dear Thomas,Thank you for taking the time to share your feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again.Best regards,Davide Lecca, Guest Relations Manager

Dear Guest,Thank you for sharing a review.We're genuinely sorry to hear about the inconveniences you experienced during your stay. Our hotel aims to provide a peaceful environment, and we regret any disturbance from the maintenance work despite trying to have minimal impact on our guest's comfort. Please rest assured that the comfort and satisfaction of our guests are our top priorities, and such occurrences are not a reflection of our usual standards. While it's true that we do not offer in-room fridges or microwaves unlike apartment hotels or luxury brands, we strive to provide amenities such as our on-site dining options to cater to our guests' needs. However, to accommodate our guests as much as possible we do offer to store the essentials like medicines in the reception when requested. We hope to welcome you back on future occasions. Best regards,Supriya Rai, Guest Relations Manager

Dear Hugh, Thanks for sharing your point of view.We would like to apologize for any inconvenience you experienced during your stay. The comfort and well-being of our guests are very important to us, so please do not hesitate to make us aware of any discomfort so that we can look for a solution. We hope to have the pleasure of seeing you again in the future.Best wishes,Supriya Rai, Guest Relations Manager

Dear Guest, We appreciate your feedback.We're delighted to hear that you found our staff friendly and helpful, as our team strives to provide the best service possible. It's wonderful to know that our efforts are being recognized. We do apologize for any disturbance you experienced due to noise. Our hotel usually prides itself on offering a peaceful environment, and, unfortunately, this was not the case during your stay. Please rest assured that we continuously work to ensure all guests enjoy a restful experience.We look forward to seeing you again in the future. Kindest regards,Georgios Bilias, Guest Relations Manager

Dear Fang,thank you for taking the time to share your experience at our hotel.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back.Kind regards,Davide Lecca, Guest Relations Manager

Dear Michael, Thank you for your review.We're delighted to hear that you appreciated the quality of our mattresses and found our location convenient for your travels around London. It's also wonderful that our team made a positive impression during your stay.We look forward to welcoming you back.Kind regards,Davide Lecca, Guest Relations Manager

Dear Keiron,Thank you for taking the time to share your positive feedback.It's delightful to hear that our staff made a great first impression. We're also thrilled you found the room to your liking and appreciated the recent upgrades. Knowing that our beds provided you with comfort and that our location offered convenient access to central London is wonderful.We look forward to welcoming you back. Kind regards,Davide Lecca, Guest Relations Manager

Dear Yuichi, Thank you for your feedback.We are sorry to hear that you were disturbed and wish you had let us know during your stay. We are always available to find an immediate solution to any issues as your comfort is a top priority. Nevertheless, we are pleased we could help start your day well with a tasty breakfast.We hope to have the opportunity to welcome you again.Best wishes,Davide Lecca, Guest Relations Manager