This hotel is over promising and under delivering. The overall atmosphere is very noisy in every place, customers are extremely impolite and very cheap (people put their towels to dry on their balcony!!), any option is charged.
From the rooms you can hear the music from the lobby bar. There is a door that has a sign "keep closed" that everyone from staff to customers leave opened. In the rooms there is no closet, just hangers. Have you ever seen an hotel room without a closet? I had not before going there.
If you want an espresso at breakfast you need to pay. When the pool is fully packed and there is no room for your family, you're told the only solution is to pay for a bungalow.
You want to play music 2 min with your 4 yr old at the studio, you need to pay. You want a donuts for the pool, you pay!
This is not appropriate behavior and I would not go there anymore.
I went for the kids but it was not great for them either. Even the water slide that seems huge, is in fact 4 meters high at max, and forbidden to >12yrs old.
Finally the area is the worst you can be in Bali. No restaurant around, only fast foods, big traffic to go anywhere.