2/10 – Ontzettend slecht
Corina, St. Thomas
Reisde met familie
28 jul 2025
Negatief: Personeel en service
The female at the front desk on 7/27/2025 was very rude and lack customer service towards her guest. We reached in early from an international flight, I waited over 25 minutes for the airport shuttle. When the shuttle came the drive an Afro American female driver was dress like she had on home clothes very unprofessional and her female friend accompanied her in the van. When I entered the hotel front desk the clerk told me she will be with me shortly. I took a seat and waited patiently. When she finished her conversation I approached the desk. I told her know we are early if they could hold our luggage’s so we could get something to eat; no we can’t hold your luggage and if we check early there will be an additional fee. I told her the manner she is speaking to me it’s unprofessional. She refused to give me her name and she walked off. I will never stay at your hotel again in Houston, TX near the airport.
Corina
1 nacht verbleven in juli 2025
