Surmatelas, coffres-forts dans les chambres, rideaux occultants

Avis sur Super 8 by Wyndham Cypress Buena Park Area

2.5 out of 5
Super 8 by Wyndham Cypress Buena Park Area
5651 Lincoln Ave, Cypress, CA

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 230 avis sur 777." "
Note des voyageurs de 8 (Bien), d’après 229 avis sur 777." "
Note des voyageurs de 6 (Satisfaisant), d’après 127 avis sur 777." "
Note des voyageurs de 4 (Médiocre), d’après 79 avis sur 777." "
Note des voyageurs de 2 (Horrible), d’après 112 avis sur 777." "

7,4/10

Propreté

7,2/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Christian

Les points forts : Personnel et service
ok
Séjour de 1 nuit en juillet 2023
Réponse de FD le 24 juil. 2023
THANK YOU

8/10 Bien

Romina

Séjour de 1 nuit en mai 2023
Réponse de FD le 30 mai 2023
THANK YOU.

8/10 Bien

PASCAL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel efficace, chambre propre, pas de cafetière mais frigo et micro-onde, calme, petit-déjeuner frugal mais a le mérite d’exister.
Séjour de 1 nuit en novembre 2022
Réponse de Jigesh Patel le 28 nov. 2022
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.-Jigesh Patel

6/10 Satisfaisant

pavel

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
peu chère mais bruyant car les gens font la fête
Séjour de 3 nuits en juillet 2022

8/10 Bien

Priscilla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de FD le 18 mai 2024
Providing comfortable accommodations, impeccable service, and excellent amenities are our top priorities, and we're delighted that we could make your experience memorable. It means the world to us that you would recommend us, and we can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Jeffree

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de FD le 18 mai 2024
Wow! Thank you for your glowing review! We're thrilled to hear that you found our property to be a gem. Providing a welcoming atmosphere, luxurious accommodations, and exceptional service are what we strive for, and we're delighted that we hit the mark with you. Your recommendation means the world to us, and we can't wait to have the pleasure of hosting you again soon!

10/10 Excellent

Elle, Yucaipa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to hospital where I work & on call. Just wish the bath towels were abit bigger & softer ;)
Séjour de 4 nuits en mai 2024
Réponse de FD le 15 mai 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had an excellent experience at our property. Providing exceptional service and creating memorable stays for our guests is always our top priority, and it's fantastic to know that we hit the mark with you. Your kind words mean a lot to us and serve as a great motivation for our team. We look forward to welcoming you back again soon for another fantastic stay!

2/10 Horrible

James

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
Séjour de 2 nuits en mai 2024
Réponse de FD le 15 mai 2024
Thank you for sharing your feedback with us. We appreciate hearing from our guests, even when it's not what we hoped for. It's unfortunate to hear that your experience at our property didn't meet your expectations. We take all feedback seriously and will use your comments as an opportunity for improvement. If you have any specific suggestions on how we can enhance our services or amenities, please feel free to share them with us. We hope you'll consider giving us another chance in the future to show you the high standard of hospitality we strive to provide.

10/10 Excellent

Elle, Yucaipa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have been coming here for a couple months, as I live about 70 miles but have to stay nearby as I work & on emergency call for a local hospital.
Séjour de 4 nuits en avril 2024
Réponse de FD le 7 mai 2024
We're delighted to have had the opportunity to host you, and we can't wait to welcome you back for another fantastic stay. Should your travels bring you our way again, please don't hesitate to reach out. We'll be more than happy to assist with anything you may need.

10/10 Excellent

Elle, Moreno Valley

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to hospital where I work & on call.
Séjour de 6 nuits en avril 2024
Réponse de FD le 2 mai 2024
Thank you for sharing your experience with us! We're glad to hear that you enjoyed your time at our property. Providing a comfortable and memorable stay is what we strive for, and it's great to know that we hit the mark. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back soon.

6/10 Satisfaisant

Christopher

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn’t like the fact that they required a “Cash only” deposit. I had to use their ATM and get charged for using it.
Séjour de 1 nuit en avril 2024
Réponse de FD le 29 avr. 2024
We appreciate your adherence to our policy and apologize for any inconvenience you experienced. Our online policies clearly outline the 50 cash deposit requirement to streamline your check-in process and minimize any last-minute inconveniences. We regret that you had to incur an ATM charge and hope you had an otherwise pleasant stay. Your feedback is valuable, and we'll consider ways to improve the payment process for future guests.

10/10 Excellent

Hank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de FD le 29 avr. 2024
Your review made our day! We're so pleased to hear that you had a fantastic stay with us. Providing a comfortable and enjoyable experience for our guests is what we strive for, and it's rewarding to know that we succeeded during your visit. We can't wait to have you back for another memorable stay!

8/10 Bien

Jacqueline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de FD le 29 avr. 2024
We're delighted to receive your kind rating about your recent stay! It's fantastic to hear that you had a wonderful experience at our property. Your satisfaction is our top priority, and we look forward to hosting you again in the future.

8/10 Bien

Tiffany

Séjour de 1 nuit en avril 2024
Réponse de FD le 11 mai 2024
Thank you sincerely for your glowing review! We're delighted to have exceeded your expectations and look forward to welcoming you back soon.

8/10 Bien

CARLOS BELTRAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ninguno
Séjour de 1 nuit en avril 2024
Réponse de FD le 23 avr. 2024
It's incredibly rewarding to know that our efforts to provide exceptional service are appreciated. Your kind words truly motivate us to continue striving for excellence. Thank you for choosing us!

10/10 Excellent

Lovereal

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de FD le 23 avr. 2024
Thank you ever so much for taking the time to share your positive experience! We're absolutely delighted that you enjoyed your visit. Providing exceptional service is at the heart of everything we do, and we're thrilled to have exceeded your expectations. We look forward to the pleasure of serving you again in the future!

10/10 Excellent

Elle, Moreno Valley

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location
Séjour de 6 nuits en avril 2024
Réponse de FD le 18 avr. 2024
Thank you immensely for your fantastic review! We're thrilled to hear that you enjoyed your experience at our property. Your kind words truly mean a lot to us. We look forward to welcoming you back soon for another unforgettable stay. Cheers!

2/10 Horrible

Sherri

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No shower curtain, floors very dirty and a sign that says "due to saving water and laundry detergent we only clean the room every 3 days"
Séjour de 1 nuit en avril 2024
Réponse de FD le 16 avr. 2024
Dear valued guest,Thank you for sharing your feedback, although we're surprised by your experience as it contradicts our standard procedures. We ensure daily room servicing and uphold rigorous cleanliness standards. We encourage guests to communicate any concerns during their stay for immediate resolution. We're disappointed by the misinterpretation and assure you that your claims are being thoroughly investigated. Our investigation, including camera footage, confirms that curtains were intact during your stay. Rest assured, we remain committed to providing exceptional service and invite you to experience our true hospitality again.Best regards,

10/10 Excellent

Ellyda, Moreno Valley

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the hospital where i work
Séjour de 4 nuits en avril 2024
Réponse de FD le 13 avr. 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience at our property. Your kind words truly mean the world to us, and we can't wait to welcome you back for another memorable stay!

2/10 Horrible

Artem

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de FD le 3 avr. 2024
We regret to learn of your disappointment following your recent stay. We strive to provide exceptional experiences and value all feedback. Unfortunately, without specific details, it's challenging to address concerns or improve. We encourage guests to communicate any issues during their stay to ensure prompt resolution. Rest assured, we continuously work to enhance our services. We hope for the opportunity to exceed your expectations in the future. Please reach out directly with any concerns, as your satisfaction is our priority.

10/10 Excellent

Ellyda, Yucaipa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to hospital where I work & take call for emergencies.
Séjour de 2 nuits en mars 2024
Réponse de FD le 2 mai 2024
We appreciate your feedback and are pleased to hear that you had a positive experience at our property. Our team works hard to ensure that every guest has a pleasant stay, and it's rewarding to see that reflected in your review. Thank you for choosing to stay with us, and we hope to see you again in the future!

8/10 Bien

RONALD

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The room was clean and generally nice, however there was a noise in the walls or pipes that kept us awake most of the night also people talking outside the door.
Séjour de 2 nuits en mars 2024
Réponse de FD le 30 mars 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our room to be clean and generally pleasant. Your comfort and satisfaction are our top priorities, and we sincerely apologize for any disturbances you experienced during your stay. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Ellyda, Yucaipa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NA
Séjour de 1 nuit en mars 2024
Réponse de FD le 30 mars 2024
Thank you immensely for your fantastic review! We're thrilled to hear that you enjoyed your experience at our property. Your kind words truly mean a lot to us. We look forward to welcoming you back soon for another unforgettable stay. Cheers!

2/10 Horrible

Nabil

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No hospitality
Séjour de 1 nuit en mars 2024
Réponse de FD le 28 mars 2024
Thank you for sharing your feedback with us. While we strive to ensure all guests have a positive experience, we're surprised to hear about your perception of our hospitality, especially considering no concerns were raised during or after your stay. We value open communication and would have appreciated the opportunity to address any issues in real-time. Your insights will help us enhance our services for future guests. We hope you'll give us another chance to exceed your expectations in the future.

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very Nice and clean
Séjour de 1 nuit en mars 2024
Réponse de FD le 26 mars 2024
Thank you for your glowing review! We're delighted to have exceeded your expectations. Looking forward to welcoming you back soon!

10/10 Excellent

Ellyda, Yucaipa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to work
Séjour de 1 nuit en mars 2024
Réponse de FD le 25 mars 2024
We're thrilled to hear about your positive experience with us! Providing exceptional service and comfort is our top priority. Your satisfaction is our greatest reward. We can't wait to host you again soon!

10/10 Excellent

Marvin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The workers were all super friendly! They were on top of everything and made sure everything is clean. Would come again!
Séjour de 2 nuits en mars 2024
Réponse de FD le 18 mars 2024
Thank you immensely for your glowing 5-star review of Super 8 Cypress Buena Park Area! We're thrilled to hear about your positive experience. It was our pleasure to have you with us, and we eagerly await your next visit.

2/10 Horrible

Amanda

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de FD le 16 mars 2024
We acknowledge the discrepancies during your stay and the inconvenience they caused. The presence of undisclosed pets, resulting in pet waste and damage, along with the vandalism by your children, was regrettable. Had we been informed of any special needs, we would have endeavored to provide suitable accommodations. Mutual respect and open communication are vital for ensuring a relaxed guest experience

6/10 Satisfaisant

elisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de FD le 15 mars 2024
We're sorry to hear about your experience. Please accept our apologies for any shortcomings you encountered during your stay. We appreciate your feedback and will strive to improve to ensure a better experience for all our guests in the future.

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are always helpful and accommodating.
Séjour de 1 nuit en février 2024
Réponse de FD le 29 févr. 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS BUENA PARK AREA. WE LOVE HAPPY CUSTOMERS AND WE HOPE TO SEE YOU AGAIN.

10/10 Excellent

Brian

Séjour de 5 nuits en février 2024
Réponse de FD le 21 mars 2024
We're delighted to hear you enjoyed your stay with us. Your kind words fuel our commitment to providing exceptional experiences. We look forward to welcoming you back soon!

10/10 Excellent

Juan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff is really friendly
Séjour de 2 nuits en février 2024
Réponse de FD le 19 févr. 2024
Thank you so much for your delightful feedback! We're thrilled to hear that you had a wonderful experience with our friendly staff. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another enjoyable stay.

2/10 Horrible

kendra

We went to Checkin at 3:30, had our confirmation on phone and paper. They said we had no room reservation . I had been charged already on my credit card. There was no manager on site to help. Clerk said NO rooms available that night. No help at all. I asked clerk to make a note that we were refused a room and want a full refund. So to be fair, we never saw a room to review
Séjour de 1 nuit en février 2024
Réponse de FD le 19 févr. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the cancellation of your reservation.We understand your frustration, and we want to clarify that the cancellation was initiated by Expedia, our booking partner, and unfortunately, as a hotel, we do not have control over their reservation processes.We empathize with your situation and recognize the importance of a seamless booking experience. While we strive to ensure a positive experience for all our guests, we regret that this incident fell short of your expectations.

6/10 Satisfaisant

Deborah

Voyage en couple
Les points forts : Personnel et service
The staff was nice and friendly. The area is ok. It is next door to other hotels and crab shack that we enjoyed walking to. I got a smiking room not knowing it would be so horribly smell like smoke. I had to go get some air freshner. The breakfast is very basic of cereal small muffins , bananas, coffee and tea. Its reasonable price so b not b bad.
Séjour de 1 nuit en février 2024
Réponse de FD le 14 févr. 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS FOR YOUR LAST STAY. WE A GLAD YOU ENJOYED YOUR STAY AND HAD A GOOD NIGHT SLEEP. WE HEAR YOUR INCONVENIENCE, BUT UPON CHECKING WE REALIZED YOU HAD A SMOKING ROOM RESERVATION AND SMOKING ROOMS DO SMELL LIKE SMOKE. WE HOPE TO SEE YOU AGAIN.

8/10 Bien

Andrei

Séjour de 1 nuit en février 2024
Réponse de FD le 21 mars 2024
Grateful for your positive feedback! Exceeding your expectations is our goal. We can't wait to welcome you back soon!

10/10 Excellent

Pedro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy agradable, área tranquila muy acogedor y limpio hay donde estacionarse. 👍
Séjour de 2 nuits en janvier 2024
Réponse de FD le 12 févr. 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS FOR YOUR LAST STAY. WE ARE GLAD THAT YOU ARE SATISFIED WITH YOUR STAY AND YOU FOUND EVERYTHING TO YOUR LIKING. WE HOPE TO SEE YOU AGAIN!

10/10 Excellent

Lorena

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Liked the continental breakfast. Did not like the fighting and yelling from the guest next door or the loud noise above the room I was staying in.
Séjour de 1 nuit en février 2024
Réponse de FD le 5 févr. 2024
thank you so much for choosing super 8 cypress. we appreciate your business with us. we are sorry for your inconvenience. we highly encourage our guests to report any inconvenience immediately so that we can come up with an alternative for you.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very recommendable
The staff are friendly, and transportation is convenient. Most importantly, the floor is laminate flooring instead of carpet, which makes it clean and pleasant.
Séjour de 6 nuits en janvier 2024
Réponse de FD le 2 févr. 2024
WE HIGHLY APPRECIATE YOUR KIND WORDS TOWARDS US. WE ARE GLAD THAT YOUR STAY WAS COMFORTABLE AND YOU WERE ABLE TO HAVE A GOOD NIGHT SLEEP. WE WOULD LOVE TO KNOW HOW ELSE CAN WE MAKE YOUR EXPERIENCE BETTER. WE HOPE TO SEE YOU SOON.

2/10 Horrible

Haylee

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
The second I get my card for my room there are about seven girls trying to jump one girl she asks for help and climbed into my car and all the other girls came up to my car pulling her out by her hair and jumping her the police came and we had to be involved so the cops could get what we saw and it wasted about 3 hours of our time when we just drove an hour to get to this hotel definitely would never stay there again
Séjour de 1 nuit en janvier 2024
Réponse de FD le 5 févr. 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS. WE ARE SORRY FOR YOUR INCONVENIENCE. UPON CHECKING MY CAMERA SYSTEM FOR THE DAY YOU CHECKED IN, I DID NOT SEE ANY SUCH EVENT WHERE POLICE WAS ON THE PROPERTY. WE APPRECIATE YOUR FEEDBACK AND HOPE TO SEE YOU AGAIN.

10/10 Excellent

Claude

Séjour de 1 nuit en janvier 2024
Réponse de FD le 21 mars 2024
We're thrilled to receive your positive feedback! Providing a memorable stay is our top priority, and we're delighted we met your expectations. Your satisfaction is our greatest reward. Come back and see us again!

10/10 Excellent

Maribel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de FD le 30 janv. 2024
WE APPRECIATE YOU CHOOSING SUPER 8 CYPRESS FOR YOUR RECENT STAY AND WE ARE GLAD THAT YOU HAD A COMFORTABLE STAY. HOPE TO SEE YOU AGAIN

10/10 Excellent

Yisel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de FD le 29 janv. 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS. WE ARE HAPPY TO KNOW THAT YOU HAD A VERY COMFORTABLE STAY.

4/10 Médiocre

Bryanne

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Check in was okay but then we got into our room ans it smelled like sewage. I dont normally complain but it was so bad that I asked to move rooms. We get to the next room and it was filthy. The bed was made by with dirty blankets. The couch in the room was covered in hand prints that no one bothered to wipe down. So they moved us again. The 3rd room was cleaner. Scratchy thin sheets, scratchy thin towels, What you expect at a cheap motel. But the first two rooms.. Also the "free breakfast" is stale cereal, bananas and coffee the airport wouldnt serve.
Séjour de 2 nuits en janvier 2024
Réponse de FD le 20 janv. 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS BUENA PARK AREA. WE ARE SORRY FOR YOUR INCONVENIENCE. WE ARE GLAD WE WERE ABLE TO ACCOMMODATE YOU TO YOUR LIKING. SUPER 8 BY WYNDHAM CYPRESS PRACTICES GRAB N GO BREAKFAST AND WE ARE GLAD YOU COULD GRAB SOME.

10/10 Excellent

Evelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing stay
Amazing stay and very friendly and if needed of any service they respond quick and efficient.
Séjour de 2 nuits en janvier 2024
Réponse de FD le 20 janv. 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS. WE REALLY APPRECIATE OUR LOYAL CUSTOMERS AND IT IS OUR ABSOLUTE PLEASURE TO HAVE YOU HEAR.

4/10 Médiocre

Wut

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Old conditions smell bad
Séjour de 1 nuit en janvier 2024
Réponse de FDDDDDDDDDDDDD le 15 janv. 2024
THANK YOU FOR CHOOSING SUPER 8 CYPRESS. SORRY YOU HAD SUCH AN EXPERIENCE. WE HIGHLY RECOMMEND YOU TO REACH FRONT DESK IF YOU COUNTER ANY PROBLEM. WE HOPE YOU GIVE US A CHANCE YO SERVE YOU AGAIN.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rooms were nice and clean
Séjour de 1 nuit en janvier 2024
Réponse de FD le 15 janv. 2024
THANK YOU SO MUCH.

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de FD le 15 janv. 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS.

10/10 Excellent

Elena

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de FD le 15 janv. 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8

8/10 Bien

Raquel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
When checking in the person at the front desk burped loudly while he was helping me and didn’t even excuse himself. One of our queen beds didn’t have a fitted sheet. The breakfast was skimpy which was ok but coffee was running out and when we asked for more coffee to be made the worker was rude like I inconvenienced him.
Séjour de 2 nuits en décembre 2023
Réponse de FD le 29 janv. 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS. WE ARE SORRY FOR YOUR INCONVENIENCE, OUR GRAB AND GO BREAKFAST ALWAYS HAS EXTRA BATCHES OF COFFEE SITTING RIGHT NEXT TO THE POT FOR THE CUSTOMERS TO USE. WHEN A CUSTOMER CHECKS-IN WE WOULD NOT KNOW IF THERE IS SOME ISSUES UNTIL WE ARE INFORMED. A ROOM CHANGE COULD HAVE BEEN GIVEN TO YOU IF WE WERE INFORMED. WE HOPE TO SEE YOU AGAIN.

10/10 Excellent

Tiffany

Séjour de 1 nuit en janvier 2024
Réponse de FD le 15 janv. 2024
THANK YOU SO MUCH FOR CHOOSING SUPER8 CYPRESS.