Flats in Jungmun Tourism Complex

"The hotel did not meet the expectations for a 5-star hotel. The staff spook very poorly English. They could not wash our clothes (4 nights stay) despite the laundry service offered. The clothes would not be back for 5 days despite the 2 days they promise it would take. Very unfortunate. The sunbeds at the pool were terrible, no comfort at all, no pillows or anything. Beds were very small, eventhough we booked a twin room, you expect at least a 180 cm bed. And the bathroom is very outdated - a shower in bathtub… We are not returning to this hotel! "

"It was literally one of the best hotel experiences i’ve ever had, the views, atmosphere, service, the hotel itself, the pool… all incredible. Because it was our first time in Jeju they even upgraded our room. 10/10, would recommend! Thank you so much!😍"