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Avis sur Southern Sun Cape Sun

4 out of 5
Southern Sun Cape Sun
23 Strand Street, Cape Town, Western Cape

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 62 avis sur 118." "
Note des voyageurs de 8 (Bien), d’après 39 avis sur 118." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 118." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 118." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 118." "

8,6/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

MARIE ANGELIQUE

Séjour de 6 nuits en juillet 2023

10/10 Excellent

Skander

Séjour de 7 nuits en août 2022

4/10 Médiocre

cédric

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Pas de spa dans l’hôtel Un seul bar au lieu de 2 Chasse d’eau pas tiré
Séjour de 1 nuit en avril 2022
Réponse de Rogers le 30 avr. 2022
Good Day Thank you so much for your feedback. We highly value your comments and please be advised that, our Spa will open when health safety and the business demand improves. Please accept our sincere apologies for the inconvenience caused by the beer glass flush that was not operational during your stay and we were using hot water tap, the flush has been attended to. We look forward to welcoming you back. Kind regards

6/10 Satisfaisant

Damien

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en février 2020

10/10 Excellent

Sandrine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable à Cape Town
Séjour agréable à Cape Town. L’hôtel est bien situé pour visiter les environs. Le parking est pratique et permet de garer sa voiture en toute sécurité. Chambre agréable et confortable Le personnel est charmant Très bon petit-déjeuner Possibilité de dîner au restaurant, pratique lorsqu’on ne souhaite pas ressortir après les journées de visite
Séjour de 4 nuits en avril 2019
Réponse de Lauren le 2 mai 2019
Merci pour votre avis

10/10 Excellent

JEAN PIERRE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une ville avec un fort intérêt
C'est un hotel central proche de la gare de chemin de fer et des commerces
Séjour de 1 nuit en décembre 2018
Réponse de Lauren le 23 janv. 2019
Dear Jean Pierre Thank you so much for your recent visit to Southern Sun Cape Sun and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed our stay with us and look forward to welcoming you back on your next visit to Cape Town. Warm regards, Lauren Evertse

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
tres bon emplacement au cœur de cape town
hotel magnifiquement situe au cœur de cape town ,avec tout confort. petit dejeuner fabuleux avec pianiste parking au sein de hotel,vue sur table mountain. Bref nikel pour sejourner a cape town
Réponse de Rogers le 14 avr. 2022
Thank you so much for the review

10/10 Excellent

Allison

Voyage en groupe
We received excellent service highly recommend
Séjour de 1 nuit en mars 2024
Réponse de Rogers le 13 mars 2024
Dear AllisonThank you for taking time to provide us with such a wonderful feedback relating to your recent stay at our hotel, Southern Sun Cape Sun.We highly appreciate your business and positive comments.Looking forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is about 20 mins from CPT. It's downtown so it's walkable although not recommended for women to walk alone at night. It was about 10 minutes from Waterfront. The hotel is excellent 5 stars. The free breakfast is very hearty -- hard to believe it's free! The staff was wonderful and I loved the ambiance!
Séjour de 1 nuit en février 2024
Réponse de Rogers le 29 févr. 2024
Good dayThank you so much for taking time to complete our online survey for Southern Sun Cape Sun.We highly appreciate your positive feedback and look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Grace, Pensacola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very friendly and helped us find local tours in Cape Town
Séjour de 2 nuits en février 2024
Réponse de Rogers le 20 févr. 2024
Dear GraceThank you so much for taking time to complete our online survey for Southern Sun Cape Sun.We highly appreciate your positive feedback relating to your experience with our friendly staff recently. wWe look forward to welcoming you back in the near future.Kind regards

8/10 Bien

Nomonde

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Rogers le 20 févr. 2024
Dear NomondeThank you for your feedback relating to your recent stay with us. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en décembre 2023
Réponse de Rogers le 29 déc. 2023
Good dayThank you so much for taking time to complete this survey for Southern Sun Cape Sun.We look forward to welcoming you back in the near future.Kind regards

8/10 Bien

Oliver

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We enjoyed our one-week stay at the hotel. The staff was amazing! A key misgiving was lack of a positive response when we requested for shuttle service to pick us up on arrival from the airport.
Séjour de 7 nuits en décembre 2023
Réponse de Rogers le 11 déc. 2023
Dear OliverThank you so much for taking time to provide feedback relating to your recent experience at Southern Sun Cape Sun. I'm grateful to hear that our staff was amazing.Please accept my sincere apologies for the lack of a positive response when you requested for shuttle service to pick you up from the airport, this will be addressed with the relevant department for future.We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Chandru

Séjour de 1 nuit en novembre 2023
Réponse de Rogers le 11 déc. 2023
Good day Thank you so much for taking time to complete our online review for Southern Sun Cape Sun.We look forward to welcoming you back in a not-so-distant future.Kind regards

8/10 Bien

Fabio Akira

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good accommodation option, few areas to improve
Conveniently located at walking distance to the convention center, great view of the Table Mountain from my room (high floor). 6 lifts never let you wait more than a minute or so. There are areas that my experience could have been better, such as a faster check-in (took a while), fixing my air conditioner (not cooling properly), an office chair (the wooden chair was loosen and very non-ergometric, uncomfortable), more toiletry amenities (shaving kit, toothbrush, etc). The check-out gentlemen wasn't on a great customer-service mood.
Séjour de 4 nuits en novembre 2023
Réponse de Rogers le 11 déc. 2023
Dear Fabio AkiraThank you so much for taking time to complete our online survey for Southern Sun Cape Sun.We appreciate your constructive feedback and would like to sincerely apologize for any inconvenience this may have caused you. Our team share all our valued guest comments for improvement and consistency in our service delivery.I do hope that we will still have another opportunity to host you in the near future.Kind regards

10/10 Excellent

William Anthony, Hutto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Rogers le 11 déc. 2023
Good dayThank you so much for taking time to post such a positive review for Southern Sun Cape Sun.Looking forward to welcoming you back in the near future.Kind regards

8/10 Bien

G

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Pleasant, but a bit outdated
Great location, I had everything that I needed. The staff were friendly and helpful. It would be better if the Southern Sun did a major re-vamp to the rooms as the fittings are a bit outdated. But overall, a pleasant stay was had.
Séjour de 4 nuits en novembre 2023
Réponse de Rogers le 17 nov. 2023
Good dayThank you so much for taking time to provide us with feedback relating to your recent stay with us at Southern Sun Cape Sun.We noted your comments and looking forward to welcoming you back in the near future.Kind regards

10/10 Excellent

BENEDITO F

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ótimo hotel em Cape Town
Excelente hotel localizado bem no centro de Cape Town, próximo à estação de trens suburbanos e rodoviária, envolvendo trânsito intenso de pedestres trabalhadores. Um oásis de conforto no meio do movimento da cidade, próximo à Victoria Waterfront.
Séjour de 2 nuits en octobre 2023
Réponse de Rogers le 11 déc. 2023
Dear BeneditoThank you for your positive review for Southern Sun Cape Sun. We highly appreciate your comments and looking forward to welcome you back in the near future.Kind regards

10/10 Excellent

HAIYAN

Séjour de 3 nuits en novembre 2023
Réponse de Rogers le 17 nov. 2023
Thank you for rating your recent stay

6/10 Satisfaisant

Arvind

Voyage d’affaires
Hotel is good, but wifi is horrible
Séjour de 3 nuits en avril 2023

10/10 Excellent

Dorcas, Maun

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were incredibly friendly and welcoming. The hotel has great ambiance and great location for walking around the markets and Long Street. Very comfortable rooms!
Séjour de 4 nuits en février 2023
Réponse de Rogers le 27 mars 2023
Good dayThank you so much for taking time to provide us with feedback on your recent experience at our hotel Southern Sun Cape Sun.Looking forward to welcome you back in the near future.Kind regards

6/10 Satisfaisant

Nelisa

Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
The state of the hotel
This was our second stay in 10 years. The stay was very dissappinting, I had to park my car outside the hotel risking being mugged by thugs who roamed around. The hotels rooms had water leaks in the bathroom and some doors difficult to open. Please separate shower from bathtub. The name was rude and wanted to close whilst patrons we're having drinks. I had to call the supervisor.
Séjour de 5 nuits en décembre 2022
Réponse de Rogers le 31 déc. 2022
Good dayThank you for taking time to provide us with feedback related to your recent stay with us at Southern Sun Cape Sun. Pease accept our sincere apologies for any inconvenience caused. Our guest comments assist us to pinpoint problem areas and rectify and improve going forward. We look forward to welcome you back in the near future.Kind regards

8/10 Bien

BC

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
It is sometimes the little things that can make a
Chose to stay at the Hotel mainly because of its proximity to the ICC where I was attending a Conference.The website showed it was very close and within walking distance. I must respectfully disagree and suggest all distances to other venues be reviewed. For me coffee in the room is most important. No milk was provided and all when it was it was far too little. All attempts to rectify this through the staff were unsuccessful. Unable to sign extras to the room unless one has a "credit" ? Not advised of this when I checked in. In fact it was confirmed that I could sign drinks etc to the room and settle bill when I left. But overall an enjoyable and comfortable stay with friendly staff.
Séjour de 2 nuits en mai 2022
Réponse de Rogers le 8 mai 2022
Good day Thank you so much for taking time to complete the review. We appreciate your feedback and comments and please be arrest assured that we share with our team for improvement and service consistency purposes. Looking forward to welcome you back in the future. Kind regards

2/10 Horrible

Maximilian Von, dallas

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice Hotel, but poorly run, terrible service, 25 minutes for a cup of coffee, 50 minutes for a starter. Went to pay waited five minutes for cashier to find change. Room was not clean bathroom filthy.
Séjour de 4 nuits en mars 2022
Réponse de Rogers le 14 avr. 2022
Dear Mr. Schlehenried, Thank you so much for taking time to provide us with feedback on your recent experience at our hotel Southern Sun Cape Sun. Please accept my sincere apologies for the inconvenience caused. Please rest assured that, your unfortunate experience is not our standard we like to promote and we have shared your comments with our team for improvement and consistency purposes to our service delivery. We look forward to welcoming you back in the near future. Kind regards Rogers Mchunu Deputy General Manager

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mars 2022
Réponse de Rogers le 14 avr. 2022
Good day Michael Thank you so much for taking time to provide us with a positive feedback reflecting to your recent stay at our hotel, Southern Sun Cape Sun. We highly appreciate and have shared your comments with our hotel team. Looking forward to welcome you back in the near future. Kind regards Rogers Mchunu Deputy General Manager

10/10 Excellent

Dhirendra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2021

6/10 Satisfaisant

Brigette

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2021

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
O hotel é lindo. Super agradável. Café da manhã perfeito. Funcionários muito atenciosos. Nosso ar condicionado no quarto não funcionava e nos queixamos todos os 4 dias e não resolveram.
Séjour de 4 nuits en février 2020
Réponse de Rogers le 14 avr. 2022
Good day Thank you so much for the feedback and profusely apologize for the inconvenience caused relating to the air conditioner that was not attended to in your room. We have taken it up with our team to avoid reoccurrences' We look forward to welcoming you back in the near future. Kind regards Rogers Mchunu Deputy General Manager

8/10 Bien

Angelo

Séjour de 5 nuits en février 2020

6/10 Satisfaisant

Craig, Liverpool

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and staff are very attentive. Good breakfast
Séjour de 8 nuits en février 2020
Réponse de Rogers le 14 avr. 2022
Good day Thank you so much for your positive feedback, we have shared with our team a job well done. We look forward to welcoming you back in the near future.

8/10 Bien

BillG, Phoenix AZ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The elevators were nice for the view. The staff was generally pleasant, a few a little pushy in hinting for tips. The free wifi is not so free after you use up the small amount they provide. It makes me think of bait and switch.
Séjour de 5 nuits en janvier 2020
Réponse de Rogers le 14 avr. 2022
Good day Thank you so much for the feedback and apologies for the delayed response due to our hotel re-opened on 17 January 2022. I'd like to confirm that, our uncapped WiFi is free for our inhouse and conferencing guests. Kind regards

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
High rise hotel with either sea view or mountain view
Séjour de 5 nuits en janvier 2020
Réponse de Rogers le 14 avr. 2022
Good day Thank you so much for the review for our hotel, Southern Sun Cape Sun. Kind regards

6/10 Satisfaisant

Hubert

Voyage en famille
Les points forts : Confort de la chambre
Cape Town Family Holiday
Old and dusty furniture. Took 2 days to have a third towel as we were three in the family room....Asked the staff at reception everyday but no towels arrived!!! Bath leaking after showering so water all over the place. No water to drink everyday in the room, had to ask and after the second day they placed 1 bottle of water for 3 of us!!! The windows opened completely on the 26th floor without any security, I found that quite dangerous.... The staff were very kind. i will not stay in this Hotel again when back in Cape Town. Not worth it.
Séjour de 7 nuits en décembre 2019

10/10 Excellent

CARLOS

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quase perfeito
Hotel maravilhoso, com localização perfeita, camas confortáveis, visão magnífica da Table Mountain e excelente café da manhã. O único aspecto negativo é a internet com franquia grátis de poucos megas e muito lenta. Comprei voucher de uso da internet e também não adiantou, pois a internet paga é igualmente lenta. A melhor solução para internet é comprar um chip da Vodacom, que possui conexão rápida e pode usar em toda África do Sul.
Séjour de 9 nuits en décembre 2019

10/10 Excellent

William Matshehla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2019

10/10 Excellent

simon

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Virkelig lækkert hotel - 5 minutters kørsel fra Waterfront
Séjour de 2 nuits en décembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Nice Hotel, excellent views of Table Mountain.
It was quite good.
Séjour de 2 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome staff, views of table mountain and breakfasts
Séjour de 2 nuits en décembre 2019
Réponse de Rogers le 14 avr. 2022
Good day Thank you so much for the positive feedback, we really appreciate and looking forward to welcome you back as the hotel is now open again. Kind regards

8/10 Bien

Voyageur vérifié

Séjour de 4 nuits en décembre 2019
Réponse de Rogers le 14 avr. 2022
Good day Thank you so much for taking time to complete this online survey for Southern Sun Cape Sun. Kind regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en octobre 2019
Réponse de Lauren le 12 nov. 2019
Thank you, we appreciate your feedback.

10/10 Excellent

Ravid, Montevideo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente ubicación , muy lindo y cómodo hotel. Desayuno impresionante. El shuttle sl Waterfront exelente. Muy buena opción en Cape town.
Séjour de 4 nuits en octobre 2019
Réponse de Lauren le 22 oct. 2019
Thank you for your response, your feedback is appreciated.

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Liked it a lot..
Great location, good hotel, Maybe some more vegan options for breakfast would be good, otherwise thumbs up all round..
Séjour de 1 nuit en août 2019
Réponse de Lauren le 28 août 2019
Good day Thank you, your feedback is appreciated.

10/10 Excellent

mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mooi hotel in het centrum van Kaapstad
Bij het binnenkomen werden we zeer vriendelijk onthaald. De inkomhal toont ook zeer luxueus. Het ontbijtbuffet is zeer verzorgd en variabel. Je kan er ook een diner eten in buffetvorm. Er is een gratis shuttledienst om het uur naar het V&A Waterfront. Boven heb je een kleine sportruimte met zwembad. Het zwembad is echter niet verwarmd. Voor zo'n klein binnenzwembad in zo'n hotel had dat wel gemogen. Het was echt veel te koud om te kunnen zwemmen. Aan de balie mag je onbeperkt info vragen. Ze helpen je graag verder. Naast het hotel ligt het toeristen info centrum. Het hotel ligt zeer centraal in Kaapstad!
Séjour de 3 nuits en août 2019
Réponse de Lauren le 20 août 2019
Thank you, your feedback is appreciated.

10/10 Excellent

Franz, Bronxville

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were exceptionally friendly. I expected to use the pool, but didn't as it was puny.
Séjour de 2 nuits en juin 2019
Réponse de Lauren le 9 juil. 2019
Good day Thank you, your feedback is appreciated.

10/10 Excellent

Presley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2019
Réponse de Lauren le 9 juil. 2019
Thank you

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service
Séjour de 1 nuit en juin 2019
Réponse de Lauren le 9 juil. 2019
Thank you

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good buffet breakfast, near to main bar street really convenient Room is very clean and the view to Table Mountain is awesome
Séjour de 8 nuits en novembre 2018
Réponse de Lauren le 28 mai 2019
Thank you, your feedback is appreciated.

10/10 Excellent

Isabela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantástico!
Hotel maravilhoso! Quarto amplo, equipe super prestativa e cordial e café muito bom!
Séjour de 2 nuits en mai 2019
Réponse de Lauren le 28 mai 2019
Obrigado

10/10 Excellent

ManishVaidya, Surat, India

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Table mountain view from my room was amazing and also the area in which this hotel is located is convenient for getting to V&A water front
Séjour de 5 nuits en avril 2019
Réponse de Lauren le 14 mai 2019
Thank you for staying at the SS Cape Sun, your feedback is appreciated.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Séjour de 6 nuits en avril 2019
Réponse de Lauren le 2 mai 2019
Thank you for your feedback