10/10 Excellent
Jess
Voyage en couple
25 nov. 2025
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staying here was one of the best decisions I could’ve made.
The property looks completely renovated, with a very natural style that blends beautifully with the surroundings, yet it has all the comforts you need so you don’t feel like going anywhere else. It’s the kind of place you come to disconnect and enjoy an unforgettable romantic getaway.
The rooms are spacious, with very comfortable, high-quality beds and linens, everything clean and tastefully done.
The service from the staff deserves a special mention. Everyone was kind, attentive, and always one step ahead of what we needed. You could genuinely feel their commitment to making our stay as pleasant as possible.
The lagoon club became my favorite spot: stunning views, direct access to the water, and an atmosphere that makes you want to stay there all day with a cocktail in hand.
And the restaurant… it’s an experience on its own. Besides the food, which is on another level, they offer a pairing dinner where the chef explains each dish and the reasoning behind every element. It’s honestly one of the best gastronomic experiences I’ve had in all of Quintana Roo.
I would absolutely return to this hotel every chance I get. 😍
Jess
Séjour de 2 nuits en novembre 2025