6/10 Satisfaisant
Donna B.
3 janv. 2025
Les points forts : Propreté
Many issues! Lacking in many areas!
Upon arrival the back gate slammed shut into our new car causing considerable damage to our vehicle. Then our code would not work to open the lock to get into the house. After 1 hour the door was remotely opened for us. I went back and forth with property manager for another hour to make sure we had a code that would allow us access during our stay. He kept sending us the same instructions many times that did not work. Finally, we called the main office of the rental. I was told after 30 more minutes that the codes were overloaded in the lock and had to be reset. Took 2 hours to get this lock issue rectified. The next day we found out that there was a tech coming to fix the ice machine that we weren't told about until 45 minutes before he arrived. With this we missed our first tour because we couldn't leave our pup in the house with a stranger coming in.We rented for 8 days, the unit was not prepared for a long term renter:2 coffee cups, 4 bowls, 3 glasses, 3 wine glasses, 3 salad plates and one large plate. We were constantly having to wash dishes to keep them up. 1 good frying pan (other 2 had buildup on them), 1/4 full of a 'small' dish soap bottle (for 8 days), Kuerig leaked (needed constant wipe down), no cleaning supplies. Fire and police dept across the street, constant alarms all night. Exterior littered.I was asked if there was anything special we would like during our stay. I asked for Christmas decorations, there were none.Horrible Stay!!!!
Donna B.
Séjour de 8 nuits en décembre 2024