Dear Michel,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 5 out of 5, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

Dear LouiseThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 5 out of 5, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

Dear Regine,Thank you for placing your trust in us and sharing your experience with us. Thank you for your score with 4 out of 5. Thank you!We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

Cher BorhanMerci de nous avoir fait confiance et d'avoir partagé votre expérience avec nous. Je suis très heureux de lire que vous avez pu profiter pleinement de votre séjour parmi nous et que nous avons pu répondre à vos attentes. C'est avec plaisir que je transmets vos commentaires positifs à tous nos services. Nous nous réjouissons d'ores et déjà de vous accueillir à nouveau au Grand Hotel Wien. Je vous remercie de votre attention. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,

Dear Roman-Enescu,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

Cher Sebastien,Merci de nous avoir fait confiance et d'avoir partagé votre expérience avec nous. Je suis très heureux de lire que vous avez apprécié votre séjour parmi nous et que, malgré les circonstances, vous avez parlé de notre personnel de manière positive.Je voudrais m'excuser pour le fait que notre responsable de la réception n'a pas immédiatement reconnu que vous étiez un client avec un statut Vip via Expedia et que vous auriez dû recevoir un surclassement directement en fonction de la disponibilité.Nous serons heureux de revoir la procédure ensemble afin de fournir un service de qualité que nos clients méritent. Nous espérons avoir le plaisir de vous accueillir à nouveau au Grand Hotel Wien. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,

Dear Marjory, Thank you very much for your feedback and your recent stay at the Grand Hotel Wien. We are very surprised to read, that you say that the “Jewelry was stolen” by the hotel, but the fact and according to our telephone calls, you forgot the ring by yourself in the room at the day of your departure – we cannot find any connection to a “theft” as the ring was sent to you by mail-service and confirmed that it has been found. We are truly sorry and regret that you had to call several times to get an update regarding the internal process to find your ring. Please kindly note that valuable lost and found pieces are stored in a safe where only our Duty Manager has access, to ensure that lost and found pieces are handled with the utmost care and accuracy. We apologize that you had the feeling that we did not handle your case carefully and professional, please kindly keep in mind that there are also some several internal procedures and restrictions about a lost and found handling which has nothing to do with “stealing or theft”. Again, thank you very much for your stay at the Grand Hotel Wien and we hope you had a nice time in Vienna. We are happy that the case is solved, that the jewelry was found and immediately send to your given home address. Sincerely, Sebastian Gritzner Front Office Manager

Dear Traveler, We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Horst Mayer General Manager

Dear Christian, We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. It would be our utmost pleasure to welcome you soon again at the "Grand Hotel Wien" if your travels should bring you back to Vienna again. Sincerely, Horst Mayer General Manager Grand Hotel Wien

Dear guest, We appreciate your review regarding your stay at Grand Hotel Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

Dear Guest, We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relations Manager Grand Hotel Wien

Dear Guest, We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relations Manager Grand Hotel Wien

Dear Guest, We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

Dear Guest, We much appreciate your review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

Dear Guest, We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

Dear "JEAN, We much appreciate your review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

Dear "Guest", We much appreciate your rating regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I am happy to read that you could relish our central location in the heart of Vienna. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

Dear "Bernard", Thank you for taking the time to tell us about your stay at our "Grand Hotel Wien". I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would kindly explain to you that you have booked an advanced purchase rate without breakfast via expedia. So the breakfast was not included in this rate. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

Dear Guest, We appreciate your comments regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

Dear "Anna" We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

Dear Guest, We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

Dear "sebatien", We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

Dear "emanuela", We much appreciate your great feedback regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your review with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

Dear "Pablo Favela",thank you very much for your positive feedback regarding your recent stay with us at our "Grand Hotel Wien".I am please read that you found our hotel to be spectacular and you enjoyed our central location in the heart of Vienna.Thank you again for sharing your experience and we are really looking forward to welcome you back to our hotel in the nearest future.Kind regards,Thomas KoppitschGuest Relation Manager Grand Hotel Wien

Dear "Sarnya",thank you very much for your throughout positive feedback regarding your stay with us at our "Grand Hotel Wien".I also want to say thank you for your kind comments about our staff members and will let them know about it. I am pleased to read that we were able to fulfill or better exceed your expectations during your stay.I am really looking forward to welcome you back on your next to trip to Vienna.Kind regards,Thomas KoppitschGuest Relation Manager Grand Hotel Wien

Dear "Shiro",thank you very much for taking the time to share your experience about your recent stay with us.I am happy to read that you could take advantage of our central location in the heart of Vienna and next to most of the sightseeing spots of the inner city. Your positive comments about our various breakfast buffet are much appreciated and I will forward these to the staff team of our "Grand Brasserie".I am sorry to read that you were not satisfied with range of your room or that it didnt met your expectations. Therefore I would kindly let you know for your the next time that we have different room types to choose, such as room size, view of other items to choose. It would be nice if you would still give us another chance and let us welcome you back to Vienna. Kind regards,Thomas KoppitschGuest Relation Manager Grand Hotel Wien