Exterieur

Beoordelingen van Swiss Diamond Hotel & SPA

5 out of 5
Swiss Diamond Hotel & SPA
Via Riva Lago Olivella, Vico Morcote, TI

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 229 van 371 beoordelingen" "
Gastenscore: 8 - Goed. 106 van 371 beoordelingen" "
Gastenscore: 6 - Redelijk. 27 van 371 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 371 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 371 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Arash

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zeer tevereden
4 nachten verbleven in mei 2024
Reactie van Sabrina Goffredo op 21 mei 2024
Dear Mr. Arash,thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are pleased to learn that you had an enjoyable stay.Kind regards,Sabrina Goffredo - Reservations Manager

10/10 – Uitstekend

Sonia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Het verblijf was prima, 1 minpunt er was niet voldoende ligbedden om te genieten van de zon. Aan de accommodatie op het gras waren er onbezette plaatsen.Deze waren de ganse dag vrij maar we mochten deze niet bezetten.Er was geen mogelijkheid tot reserveren en de tweede dag ook niet. Op deze 5 lege bedden lagen alleen handdoeken en magazines. Dit was een spijtig zaak aangezien er dan toch privileges waren. mvg Sonja
2 nachten verbleven in juni 2022
Reactie van andrew op 4 jul 2022
Dear Sonia, Greetings from beautiful Lugano! Thank you very much for your preference and for posting a nice review about your recent visit to Swiss Diamond. We are pleased to learn that you have appreciated your overall experience and to acknowledge your critical comments regarding some aspects of your stay. We look forward to hosting you again in the near future. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice location, spacious rooms and great view over the lake
1 nacht verbleven in juli 2019

8/10 – Goed

Toon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldig hotel met dito service.
Mooi hotel met perfecte service, het zal je aan niets ontbreken. Van hieruit zit je zo in como, Lago maggiore of Milaan. Het lugano meer geeft uiteraard ook voldoende ontspannings mogelijkheden. We hebben genoten.
5 nachten verbleven in juli 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful view, but pricy. Breakfast was delicious.
1 nacht verbleven in oktober 2017

8/10 – Goed

Sally

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in mei 2024
Reactie van Sabrina Goffredo op 21 mei 2024
Dear Mrs Sally,greetings from Lake Lugano! Thank you for sharing your opinion about your recent stay at the Swiss Diamond Hotel. We hope to have the chance to see you again in the next future!Kind regards,Sabrina Goffredo - Reservations Manager

8/10 – Goed

Patrice

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful view and nice peoples
2 nachten verbleven in februari 2024
Reactie van Sabrina Goffredo Reservations Manager op 16 mrt 2024
Dear Mr. Patrice,thank you for sharing your opinion about your stay at the Swiss Diamond Hotel. We are glad to hear that we satisfied your overall experience with us; we will be honored to have you back here next time your travel will bring you to Lugano. Best Regards,

10/10 – Uitstekend

moises

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in februari 2024
Reactie van Sabrina Goffredo - Reservations Manager op 16 mrt 2024
Dear Mr. Moises,greetings from Lake Lugano! Thank you for spending your time to write your feedback about your stay, we are really thankful. We do really hope that you will have the chance to come and visit us again in the next future! Best Regards,

10/10 – Uitstekend

Amir

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sehr gut
1 nacht verbleven in januari 2024
Reactie van Sabrina Goffredo - Reservations Manager op 16 mrt 2024
Dear Mr. Amir,thank you for choosing Swiss Diamond Hotel for your stay. We are glad to learn that you enjoyed it, and we do hope to have the chance to see you again on another occasion! Best regards,

10/10 – Uitstekend

Giovanni

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Sabrina Goffredo - Reservations Manager op 16 mrt 2024
Gentile Sig. Giovanni,la ringraziamo per la recensione sul suo soggiorno; siamo felici che abbia avuto un'esperienza positiva. Speriamo di darle nuovamento il benvenuto sulle rive del lago di Lugano, Cordiali Saluti

10/10 – Uitstekend

Ruth

2 nachten verbleven in december 2023
Reactie van Sabrina Goffredo - Reservations Manager op 16 mrt 2024
Dear Mrs. Ruth,thank you for the beautiful review about your stay at our property, it means a lot for us! We hope to have the chance to welcome you again for a beautiful experience on the shores of Lake Lugano! Best Regards,

10/10 – Uitstekend

Abetare

1 nacht verbleven in december 2023
Reactie van Sabrina Goffredo - Reservations Manager op 16 mrt 2024
Dear Mr. Abetare,thank you for sharing your opinion about your stay at the Swiss Diamond Hotel; we are pleased to learn that you had an enjoyable stay, and we hope to see you again in the future! Best Regards,

10/10 – Uitstekend

simone

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Sabrina Goffredo - Reservations Manager op 16 mrt 2024
Dear Mr. Simone,thank you for sharing your impressions about your stay; we are very happy to learn that you enjoyed it and we do really hope to see you again in the next future! Best Regards,

10/10 – Uitstekend

Michael Charles, Bayside

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Sabrina Goffredo - Reservations Manager op 16 mrt 2024
Dear Mr. Michael,thank you for spending your time to share your feedback about your stay at the Swiss Diamond Hotel. We are glad to hear that we satisfied your overall experience with us. Best Regards,

10/10 – Uitstekend

Gina, Bayside

1 nacht verbleven in december 2023
Reactie van Sabrina Goffredo - Reservations Manager op 16 mrt 2024
Dear Mrs. Gina,thank you for sharing your feedback about your experience at the Swiss Diamond Hotel; we are pleased to learn that you had a pleasant stay. Best Regards,

10/10 – Uitstekend

Luca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Sabrina Goffredo - Reservations Manager op 16 mrt 2024
Dear Mr. Luca,thank you for spending your time to write your feedback about your experience at our property. We are really thankful for the score you attributed to our services. Looking forward to welcome you again, Best Regards,

8/10 – Goed

David

Reisde met partner
Positief: Voorzieningen
Alles okay!!
2 nachten verbleven in november 2023
Reactie van Sabrina Goffredo - Reservations Manager op 16 mrt 2024
Dear Mr. David,thank you for spending your time to share your impressions; we are pleased to learn that you had a pleasant stay and we hope to see you soon in the next future! Best regards,

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic views from our room, overlooking the lake, which was spacious and clean. Staff very helpful with all requests. Had a great gym and spa, with plenty of lovely eating places within Lugano (10 mins away) and just a mile down the road in Morcote. Would definitely return!
4 nachten verbleven in september 2023
Reactie van Andrea Ferrari - General Manager op 30 okt 2023
Dear Guest,Thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are very pleased to read that you and your family had an enjoyable stay.Thank you for highlighting so many positive elements about our hotel. Positive reviews such as yours will always serve as a great motivation to the team.We will all look forward to the pleasure of welcoming you back in the not-too-distant future.With all our very best wishes,Best RegardsAndrea FerrariGeneral Manager

8/10 – Goed

Jazza a j a aldabbous

Positief: Personeel en service, staat van de accommodatie en faciliteiten
LAKE VIEW ROOM IS BEAUTIFULLY.
6 nachten verbleven in september 2023
Reactie van Andrea Ferrari - General Manager op 30 okt 2023
Dear Guest,Thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are very pleased to read that you and your family had an enjoyable stay.Thank you for highlighting so many positive elements about our hotel. Positive reviews such as yours will always serve as a great motivation to the team.We will all look forward to the pleasure of welcoming you back in the not-too-distant future.With all our very best wishes,Best RegardsAndrea FerrariGeneral Manager

10/10 – Uitstekend

Sandra

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
All good but they should provide irons in rooms.
2 nachten verbleven in september 2023
Reactie van Andrea Ferrari - General Manager op 30 okt 2023
Dear Guest,Thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are very pleased to read that you and your family had an enjoyable stay.Thank you for highlighting so many positive elements about our hotel. Positive reviews such as yours will always serve as a great motivation to the team.We will all look forward to the pleasure of welcoming you back in the not-too-distant future. We do not provide irons in the rooms for safety reasons and in case it is needed to iron we provide the service for our guests. With all our very best wishes,Best RegardsAndrea FerrariGeneral Manager

8/10 – Goed

Michael

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Andrea Ferrari - General manager op 27 aug 2023
Dear Guest, Warm greetings from Swiss Diamond Hotel! Thank you for your preference in selecting our hotel for your holiday in Ticino and for sharing your impressions about your overall experience. We highly consider all guest comments, whether if positive or negative and all critical points are carefully analyzed and shared with the management team with the aim of improving our quality standards, therefore we are grateful for your valued support. We are happy as well to take on board any suggestions to improve our services and customer satisfaction. It is our top priority to make sure that every guest who stays here feel at ease and have an amazing and memorable experience. We hope that the positive aspects will be the lasting memory of your stay with us. We are sorry that you were not 100% satisfied on this occasion, nevertheless we hope you will allow us the opporunity of regaining your faith in the high level of hospitality we strive to offer to our guests. Yours sincerely, Andrea Ferrari General Manager

10/10 – Uitstekend

Reza

3 nachten verbleven in augustus 2023

8/10 – Goed

Saad

3 nachten verbleven in augustus 2023
Reactie van Andrea Ferrari - General Manager op 14 aug 2023
Dear Guest,We thank you for taking the time to share your experience following your stay with us. We are happy to read that you enjoyed it but still regret that your experience and feeling were not fully satisfactory.We do hope we will have the opportunity to welcome you back in the future.Best RegardsAndrea FerrariGeneral ManagerSwiss Diamond Hotel Lake Lugano

10/10 – Uitstekend

Gustaf

1 nacht verbleven in augustus 2023
Reactie van Andrea Ferrari - General Manager op 14 aug 2023
Dear Guest,Thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are very pleased to read that you ahad an enjoyable stay.Thank you for highlighting so many positive elements about our hotel. Positive reviews such as yours will always serve as a great motivation to the team.We will all look forward to the pleasure of welcoming you back in the not-too-distant future.With all our very best wishes,Best RegardsAndrea FerrariGeneral Manager

6/10 – Redelijk

Tomasz

1 nacht verbleven in augustus 2023
Reactie van Andrea Ferrari - General Manager op 14 aug 2023
Dear Guest,Thank you for sharing your experience from your recent stay with us.It is our constant goal at Swiss Diamond Hotel Lake Lugano to provide an excellent vacation experience to each and every one of our valued guests, hence it deeply saddened us, when we read that for you, we have not achieved our objective.While we realize that we cannot undo the experience that you had during your stay, we do hope that you will in due course provide us with another chance to welcome you back to our hotel.With all our very best wishes,Andrea FerrariGeneral ManagerSwiss Diamond Hotel Lake Lugano

10/10 – Uitstekend

Heather

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was very "White Lotus" in the best way. It is luxurious and immaculate. Our room had an amazing view of Lake Lugano that took my breath away. The staff was helpful and attentive; they arranged a shuttle to pick us up at the train station and also to bring us into town for a dinner reservation. We could have spent hours down by the lake and pool but also just watching the view from our balcony. The only downfall was the price of the food (40 chf for a club sandwich seemed a little much, even for swiss prices). We chose to eat at the hotel once and the food was decent. The breakfast buffet on the roof is perfect and delicious. Every detail of the hotel is thought out and it is a lovely property. I do wish that they had more eco friendly toiletries and would have liked a Nespresso machine or similar in the room rather than instant coffee. Overall we would stay here again without a doubt. An amazing property worth the drive from the main city.
Reactie van Andrea Ferrari - General Manager op 1 aug 2023
Dear Guest,Thank you for taking the time to share your experience and for sharing such a beautiful picture of our place. Our team takes great pride in providing exceptional service and we are glad to hear that you enjoyed the many services our hotel has to offer.Thank you for choosing Swiss Diamond Hotel Lake Lugano and we look forward to welcoming you back in the near future.Yours sincerely,Andrea Ferrarigeneral Manager

8/10 – Goed

Sonia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van Andrea Ferrari - General Manager op 1 aug 2023
Dear Guest,Thank you for sharing your feedback regarding your recent stay at Swiss Diamond Hotel Lake Lugano.We appreciate your feedback and hope that you will give us another opportunity to host you again in the future.Kind RegardsAndrea FerrariGeneral Manager

10/10 – Uitstekend

Riki

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing hotel !!!! I will be back defently
1 nacht verbleven in juli 2023
Reactie van Andrea Ferrari - General Manager op 1 aug 2023
Dear Guest,Thank you so much for sharing your outstanding review of your stay experience at Swiss Diamond Hotel Lake Lugano. We are thrilled to hear that your stay was satisfying.We sincerely appreciate your kind words, and we are already looking forward to welcoming you back in the not too distant future. Please don't hesitate to reach out to us whenever you plan your next visit to Lugano. Until then, we wish you all the best and safe travels.Best RegardsAndrea FerrariGeneral Manager

6/10 – Redelijk

Richard

Positief: Personeel en service, voorzieningen
Lage grossartig. Zimmer nicht immer geeinigt. Frühstück okay. Leute sehr nett. Beach super. Essen okay aber nicht 5*.
4 nachten verbleven in juli 2023
Reactie van Andrea Ferrari - General Manager op 1 aug 2023
Dear Guest,Thank you for your feedback on your recent stay. We apologize for the issues you encountered. Your comments will be shared with our management team for improvements. Furthermore, we are sorry for any inconvenience caused.Should you choose to return to Lugano, please let us know, and we will ensure that your stay is nothing short of exceptional.Yours sincerelyAndrea FerrariGeneral Manager

10/10 – Uitstekend

Deeg

4 nachten verbleven in mei 2023
Reactie van Andrea Ferrari - General Manager op 1 aug 2023
Dear Guest,Thank you so much for sharing your review of your stay experience at Swiss Diamond Hotel Lake Lugano. We are happy you had nice stay with us and and we are already looking forward to welcoming you back in the not too distant future.Until then, we wish you all the best and safe travels.Warm regards,Andrea FerrariGeneral Manager

6/10 – Redelijk

Abraham

1 nacht verbleven in juli 2023
Reactie van Andrea Ferrari - General Manager op 14 aug 2023
Dear Guest,Thank you for taking the time to share your thoughts regarding your recent visit to The Swiss Diamond Hotel Lake Lugano..We are sorry to hear you did not have a positive experience during your last visit - we are constantly striving to improve and ensure each of our guests has the best possible stay.We hope that we may have the opportunity to welcome you back to our hotel on a future occasion so that we may endeavor to restore your confidence in us. With my best personal regards,Andrea Ferrarigeneral manager

10/10 – Uitstekend

Jessica

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was lovely! Great accommodations. Beautiful scenery. Kids had fun, but definitely more of an adult atmosphere.
3 nachten verbleven in juni 2023
Reactie van Andrea Ferrari - general Manager op 1 jul 2023
Dear Guest,Thank you very much for taking the time to share your feedback regarding your experience at Swiss diamond hotel Lake Lugano.We genuinely value and appreciate your feedback and are very happy you enjoyed a memorable experience with us.I hope it will not be too long before we have the pleasure of welcoming you back.Best regardsAndrea Ferrari

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Andrea Ferrari - general Manager op 1 jul 2023
Dear Guest,Thank you very much for taking the time to share your feedback regarding your experience at Swiss Diamond Hotel in Lugano.We genuinely value and appreciate your feedback and are very happy you enjoyed your stay at us.Hoping to have you with us soon again,Best RegardsAndrea Ferrari

10/10 – Uitstekend

Duncan

3 nachten verbleven in juni 2023
Reactie van Andrea Ferrari - general Manager op 1 jul 2023
Dear Guest,Thank you for your kind feedback and we are delighted that you had such a good stay. Hoping you will be at us soon to enjoy your time,Best regardsAndrea Ferrari

10/10 – Uitstekend

JIN OK

1 nacht verbleven in juni 2023
Reactie van Andrea Ferrari - General Manager op 1 jul 2023
Dear Guest,Thank you for your review and I am very pleased that you enjoyed your time with us and the service that you received. We hope to welcome you back again at some stage in the future.Best RegardsAndrea FerrariGeneral Manager

8/10 – Goed

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Andrea Ferrari - General Manager op 25 jun 2023
Dear Guest,Thank you very much for taking the time to share your feedback regarding your experience at Swiss Diamond Hotel lake Lugano.We genuinely value and appreciate your feedback and are happy you enjoyed a good experience with us.I hope it will not be too long before we have the pleasure of welcoming you back.Kind RegardsAndrea FerrariGeneral Manager

10/10 – Uitstekend

Enrique

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The view and the staff were phenomenal!
3 nachten verbleven in juni 2023
Reactie van Andrea Ferrari - General Manager op 25 jun 2023
Dear Guest,What a wonderful Surprise! Your words of encouragement, which make us feel proud of what we do.We are mainly about people connecting with people and knowing that our team is on the ball makes us amazing.It is great to know that we were able to provide you with the highest levels of service.Our objective is that every customers that walks through our doors is able to have a similar experienceWe hope you give us the opportunity to serve you again soonKind regardsAndrea FerrariGeneral Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
Luxus Hotel, welches keines ist
Karges Frühstück und für Omeletten, Waffeln und Pankcakes muss man zusätzlich bezahlen ca. 20.- ), Harte Betten, für 500.- /pro Nacht definitiv überteuert
3 nachten verbleven in mei 2023
Reactie van Andrea Ferrari - General Manager op 10 jun 2023
Dear guest,Thank you for taking the time to give us your feedback, your thoughts are really important to us.At the Swiss Diamond Hotel we want to provide the same luxurious experience to all our guests and I am really sorry to hear that, we were not able to achieve your expectations. I am really sorry that you were not satisfy with our breakfast, you can be reassure I have shared your comments with all our team and especicially our breakfast team.We hope you will give us another chance on your next stay in Lugano and we will do our best to make your stay at the level all our guests deserve.Best RegardsAndrea FerrariGeneral Manager

10/10 – Uitstekend

Sherife

1 nacht verbleven in april 2023
Reactie van Andrea Ferrari op 7 jun 2023
Dear Guest,Thank you very much for taking the time to reflect on your stay and evaluate the satisfaction of your experience at our hotel.I am very pleased to hear that you have enjoyed your stay.Thank you once again for sharing your valuable thoughts, and we hope to welcome you again soon for another nice experience.Best regardsAndrea FerrariGeneral ManagerSwiss Diamond Hotel Lake Lugano

10/10 – Uitstekend

Berat

1 nacht verbleven in april 2023
Reactie van Andrea Ferrari op 7 jun 2023
Dear Guest,Thank you very much for your feedback.I am very pleased to hear that you have enjoyed the stay at our hotel.We hope to welcome you again soon for another nice experience.Best regardsAndrea FerrariGeneral ManagerSwiss Diamond Hotel Lake Lugano

10/10 – Uitstekend

Luca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Humoud, JABER ALALI

2 nachten verbleven in februari 2023

10/10 – Uitstekend

Cherece, OTTUMWA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Swiss Diamond Hotel located in Vico Morcote, provided exceptional services during my stay . I would give a rating of six stars because the staff goes above and beyond to ensure the satisfaction of their guests. The level of professionalism and kindness from all staff members goes beyond the average service seen at many top rated hotels. The staff genuinely cares for the guests and are not fixated on money. I was personally attended to by the hotel manager Adnan, who provided room service at no charge, after an episode of regurgitation the night before, which left me weak the following morning. Sabrina at the front desk and Armondo in food services, are two of the most amazing people I have ever met. In a world where good customer service has increasingly decreased, it is important to recognize, give credit and sustain good workers. Sabrina is very kind, patient and caring. Sabrina assisted in planning my excursions and went the extra Mile to ensure my safety and comfort while traveling. Armondo in food services always greets you with a warm smile and provides exceptional service on every level. Even though all staff members are kind and caring, the hotel would not be the same without Sabrina and Armondo. Service is prompt and the hotel is beautiful and very clean. I highly recommend this hotel and look forward to visiting again!!

10/10 – Uitstekend

Robert

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel!
1 nacht verbleven in september 2022
Reactie van andrew op 13 okt 2022
Dear Robert, Good morning from sunny Lugano! Thank you very much for sharing your feedback regarding your recent stay at the Swiss Diamond Hotel. We are glad you enjoyed every aspect of your experience and we hope to have the chance to welcome you back soon. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

10/10 – Uitstekend

Sal

11 nachten verbleven in september 2022
Reactie van andrew op 4 okt 2022
Dear Sal, Good morning from sunny Lugano! Thank you very much for sharing your amazing feedback regarding your recent stay at the Swiss Diamond Hotel. We are glad you enjoyed every aspect of your experience and we hope to have the chance to welcome you back soon. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

10/10 – Uitstekend

Arian

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This Hotel was fantastic! 1. The staff were very respectful. 2. The room and the view was wonderful. 3. The pool and the resort area was like a dream. 4. The breakfast room was great. 5. The food and service at the Lago restaurant was fantastic as well. 5. Lugano itself was a nice small but very modern city. 6. You can’t really go wrong when you mix Italian & Swiss. Will definitely go back.
4 nachten verbleven in september 2022
Reactie van Gloria Piovan op 16 sep 2022
Dear Mr Arian,thank you for your preference and for taking the time to write this lovely review. We truly appreciate your kind compliments regarding our staff, the room with a wonderful view, the breakfast on the rooftop and the food at the Lago Restaurant. We are extremely pleased that you enjoyed our location that you described 'like a dream'. We really look forward to welcoming you back!Gloria PiovanFront Office Manager

8/10 – Goed

Michael

1 nacht verbleven in september 2022
Reactie van andrew op 13 sep 2022
Dear Michael, Good morning from sunny Lugano! Thank you for choosing our resort and sharing your impressions about the service offered. We are glad that you enjoyed your stay with us.We look forward to welcoming you back soon! Best regards, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano.

10/10 – Uitstekend

Jovana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in augustus 2022
Reactie van andrew op 1 sep 2022
Dear Jovana, Warm greetings to you! Your willingness to share your thoughts about your stay at Swiss Diamond Hotel is appreciated. I’m really happy to hear that you felt good in our hotel and enjoyed our hospitality style. We look forward to the opportunity to welcome you back and exceed again your expectations. Kind regards, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

10/10 – Uitstekend

mordechai

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2022
Reactie van andrew op 12 aug 2022
Dear Valued Guest, Greetings from sunny Lugano! Thank you very much for your preference and for posting a nice review about your recent visit to Swiss Diamond. We are thrilled to learn that you have appreciated your overall experience with us. We look forward to hosting you again in the near future. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano.

10/10 – Uitstekend

Khaled

3 nachten verbleven in augustus 2022
Reactie van andrew op 8 aug 2022
Dear Khaled, Good day to you and greetings from sunny Lugano! We do acknowledge and appreciate your lovely remarks as we are always striving to ensure a high level of our customer satisfaction. It was so nice to read that you have enjoyed a wonderful break here and that we even exceeded your expectations. We look forward to the pleasure of continuing to welcome you to the Swiss Diamond Hotel. Sincerely, Andrea Modesti - General Manager Swiss Diamond Hotel Lake Lugano