Cottages in Twin Mountain

"Left with mixed feelings. We were friendly greeted. The room was fantastic. Clean, spacious, excellent bed and shower. The scenery of the lobby and backdrop of the mountains is stunning. We decided to have dinner at the hotel. The staff was very friendly but probably understaffed. It took a very long time to get the order in and adter the first course it took about 30 minutes for the second. We didn’t mind too much but there was a guy sitting next to us who waited equally as long just to make his order. We simply didn’t see any staff for 30 minutes at all. The food was average to be honest. I had their signature burger which was very dry and tough to swallow. The fries very salty. Not great, not bad. Dessert was good on the other hand. There was a mixup with the bill (we got it from another table) so had to walk to the counter. Honest mistake and was solved quickly and friendly. Next morning we decided to checkout first and then stay for brunch. There was nobody at the counter and there was a sign to simply drop the keys so we did. We went over to the breakfast/dinner area. We ordered drinks first which again took a long time time to arrive. You could tell she’d forgot because when she returned to take our food order she noticed we hadn’t received our drinks. The food was okay, and not expensive. I received our invoice during breakfast which stated a weird charge so had to go to the counter to sort that out. It was yet another mistake. Staff is friendly yet many mistakes. "

"Our experience was a mixed bag. Check in was good; the British lady was lovely and friendly. The room was nice and spacious and everything was clean and functional. However, the floors are made of wood and carry a lot of noise. We had a family with small children staying in the room above ours and it was like a herd of elephants was stomping around up there. The pool and hot tubs could do with a good scrubbing. The water in the pool was mucky and not very inviting. All went southways however when the fire alarm sounded a 7 AM in the morning. All the guests left their room and gathered outside but THERE WAS NO STAFF IN SIGHT. No one told us what was going on or what we were supposed to do. When we made a complaint about the poor communication around the fire alarm when we checked out the guy at the counter didn't even bother to look at me. It was a very disappointing ending to what otherwise had been a pretty decent experience. Do better! "