Sweetgum Swamp Trail

Arrived and the hotel was extremely humid inside. Throughout the lobby, elevator, and hallways. Then you get to the rooms and it has such a depressing layout and non updated interior. The room felt sticky and un comforting. But not only that the AC is failing to kick in, it was so stuffy there is no way someone is able to sleep and stay there comfortably. Thankfully the staff was very nice and accommodating. They understood my concerns and helped me checked out. Still currently waiting to see whether or not the approval of refund has been submitted by the manager. But this hotel has a lot to improve on.

The carpet and sofa bed have seen better days but relatively clean. We love everything about the kitchen and the large fridge. The bedroom was cozy and clean. The picture was showing hardwood floor for the unit, so we were caught off guard when seeing carpeted floor instead. The check in receptions could have been a little more proactive and helpful. I arrived around 3pm and the room was not ready. I told the front desk person that I will be waiting in the lobby area. I kept seeing multiple guests checking in before me until I went and asked for the 4th time and that is when the receptionist stood up and went upstair to speak to the cleaning crews. I ended up checking in half past four

The general service, staff, cleanliness, and parking of this place is outstanding. I will book this facility over and over again. Love it!