Pensions in Sumatra

"The hotel has a very good potential. It is located on a prime spot, has good quality beds and the overall state is good. It represents itself as a 5 star resort and charges accordingly. Food and drink prices are like what you pay in major European cities like Amsterdam, Paris, Madrid or Rome (eg €55 for a simple bottle of wine and € 10,- for a beer and yes, that is including the mandatory 20% service charge they charge you and the GST). Which is on average 3x more expensive than what you pay in other hotels in TukTuk. If the quality would be also 3x better that would be somewhat OK, however the food quality was the worst we had in Indonesia (which generally is very good). We have made our complaints to the manager and it was handled ok-ish. Let's see if the hotel implements the things that were promised: 1) the advertised room size will be updated to reflect reality (the 33m2 for a deluxe actually is 28m3 including balcony) 2) the staff will be trained to do better at hospitality (eg carrying the suitcase, inform better what can be expected on arrival, welcome drink, not use loud Porto phones in the evening, clean the hallway when they notice empty plates from room service and not let that stay for 16 hours) 3) more attention will be given to food quality, breakfast will not have the fruits with mold, and banh mi will be tested on quality because of food poisoning complaint). 4) complaints will be handled more clearly."

"Als het Grand Mercure in Medan het vlaggenschip van Mercure is dan weet je dat je deze keten van hotels beter kan overslaan. 2 sterren! Verouderde kamers, verwassen handdoeken, geen body lotion of hair conditioner en een lauwe douche. Bed lag overigens prima. Door de ramadan kon je niet bij het zwembad liggen, de ligstoelen waren weggehaald om tafels voor een buffet te plaatsen. er wordt slecht Engels gesproken en personeel vraagt of je ze wil noemen in de reviews. Dit is jammer omdat elk personeelslid aardig is, sommige vragen er gewoon om. Kortom, perfect hotel voor een paar nachten met prima bed en prettig personeel maar veel meer dan 2 sterren is het niet waard."