Cottages in Straits of Mackinac

'This was all around bad nothing as was described. No heat when we arrived which was fixed. No tv was working the shower didn’t work so no showers for us to use , no toliet paper given either who wants to go get toilet paper on vacation. There’s no host to communicate with. The place was dirty all around live bugs all over inside just gross. People around us all had issues also. Overall not a good experience. Would like a partial refund not sure how to go about that.'