2/10 Horrible
Bruce
14 juil. 2025
Sleepless night caused an early checkout
The facility was acceptable except for the very thin walls in this duplex. We had booked two nights, but we only stayed one. At around 10 o’clock on that first night. A guy knocked on our door and asked for our door code because he couldn’t get into adjacent apartment. I didn’t give it to him. Around 1:30 in the morning a noisy, drunk sounding group returned to that apartment and woke us up. By 2:30 in the morning, they were outside in the hot tub loudly continuing their party. I closed the kitchen window and that helped reduce the noise. By 5 AM they were back in their apartment cheering someone on like he was chugging a beer at a contest. I found some earplugs and was able to get some sleep. Later at 9:54am, I called Vacasa’s customer service to let them know that we couldn’t get the dishwasher started and that we were vacating the apartment early and I told them why. I asked for a refund for the unused night which was denied. I later received a text stating that they were reminding the other customers about the quiet hours. In the meantime we had already left and we used Vrbo to book down the road at the Tahoe Beach And Ski Club. We had a wonderful day at their private beach and a restful night for just a few dollars more.
Bruce
Séjour de 2 nuits en juin 2025