Dear Marion,Thank you for leaving a five star review for Fragrance Hotel Balestier, and loving the great accessibility we provide for our guests with our convenient location! You are indeed correct to point out that our hotel is in the vicinity of many eateries, public transport and convenient amenities. We look forward to welcoming you back for another great stay with us!Warm Regards,RolandGuest Experience Executive

Dear Melanie,Thank you for highlighting that our hotel is located in close proximity to many eateries, public transport and convenient amenities. Our hotel allows for easy access to the popular attractions via Singapore's world class public transport system. Please do not hesitate to approach my colleagues at the front desk for the best tips on travelling in our city! We look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

Dear Flordeliza,We are delighted to learn that you had enjoyed your stay with us, in particular from our very clean accommodation. It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive

Dear DAIASUKE,Thank you for choosing to stay with us. We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive

Dear AMOUZOU,We are not able to locate any useful feedback in your review to help us identify the area to improve the guest experience. Please do approach our helpful Front Desk of any feedback and my colleagues will assist to ensure that your stay with us is pleasant.Warm Regards,RolandGuest Experience Executive

Dear MICHAEL,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are thrilled that we were able to provide you and your family with an impeccable stay from our clean room and excellent service! We hope to see you again on your next visit to Singapore.Warm Regards,RolandGuest Experience Executive

Dear tamayo,Please do share your feedbacks directly with our Front Desk so that my colleagues can help to ensure that you stay with us is pleasant. Unlimited hot water is available in the room, the heater needs to be switched on via a switch just outside the bathroom. Our hotel has in fact received compliments from our guests for our quiet and peaceful surrounding environment. Warm Regards,RolandGuest Experience Executive

Dear Guest,We are not able to retrieve any details of your stay with us nor had we received any similar complaint from any of our guests. You are always welcome to approach our FrontDesk of any unsatisfactory experience and my colleagues will ensure to attend to them promptly, ensuring that your stay remains comfortable with us.Warm Regards,RolandGuest Experience Executive

Dear Saori,Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. Our hotel team has attended to your room and it is now operational to provide a comfortable and enjoyable hotel experience for our guests. We hope to have the pleasure of inviting you through our doors again!Warm Regards,RolandGuest Experience Executive

Dear Sharon,The Hotel Team is delighted to receive your awesome review rating! We are happy to hear that you had a comfortable stay with our clean room and we would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

Dear RYOICHI,We value your patronage and we hope we will have the opportunity to serve you better in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive

Dear Saori,Thank you for leaving a glowing review! We take pride in catering to our guests’ needs the best way we can and your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. Thank you again for giving us a perfect rating and for recommending our hotel to other travellers. Warm Regards,RolandGuest Experience Executive

Dear Kanako,Thank you for complimenting our hotel's excellent location and great accessibility to a wide range of eateries and public transport. Our housekeeping supervisor has received your feedback and working hard to ensure our housekeeping services meets our very high standards for our guests' benefit. We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

Dear Pang,We are pleased to hear that you had enjoyed your stay with us. Some of our guests prefer a dim lighting in the room to provide a cozy feel. Nonetheless, we value your comments for they are essential to us to continuously improve and we hope to have the opportunity to welcome you again!Warm Regards,RolandGuest Experience Executive

Dear Sue,Thank you for letting us know we have met your expectations as a budget-conscious urban explorer! It means a lot to us to hear that you had a great stay in our hotel and we are pleased to know that our hotel and its accessible location had met your needs as a traveller. We appreciate your valuable feedback as it helps us identify the areas so as to improve the guest experience. We hope to remain the hotel of your choice in your next visit to Singapore.Warm Regards,RolandGuest Experience Executive

Dear A,Thank you for leaving a five star review and compliments for our lovely hospitality team. We pride ourselves on delivering service from the heart and we have shared your kind recognition with our staff Ginny. We hope to have the pleasure of inviting you through our doors again.Warm Regards,RolandGuest Experience Executive

Dear Alice,Thank you for the five star review! We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

Dear Mary,We appreciate your review and thank you for staying with us. We look forward to welcoming you back to our hotel in the future.Warm Regards,RolandGuest Experience Executive

Dear Kanlaya,We are heartened to hear that your stay was an impeccable one, from the location of the hotel to the services of the staff.Please definitely return to stay with us the next time you visit Singapore.Warm Regards,ThaddaeusGuest Experience Executive

Dear Giri,We are glad to hear that you had enjoyed our clean rooms and warm service from our staff. The Hotel Team looks forward to be of service to you again.Warm Regards, Stanley Guest Relations Executive

Dear DONG CHENG, Thank you for taking time to rate your positive stay experience here. It is our pleasure to be of service to you. Regards, Cynthia Senior Customer Relations Executive

Dear Didier, Thank you for choosing Fragrance Hotel - Balestier as your preferred accommodation choice in Singapore! The Hotel Team is pleased to hear of your positive feedback. We would love to welcome you back for another great experience with us on your next visit! Regards, Jack Chee Senior Customer Relations Manager

Dear Hotel Guest, I am dismayed to learn of your disappointing stay experience at the property. The Hotel Team will continually seek ways to improve our guest’s stay experience in order to meet to the expectations of our guests. Regards, Jack Chee Senior Customer Relations Manager

Dear Hotel Guest, I am grateful that you had awarded your hotel stay with a great score! I look forward to welcoming you back for another great stay here. Regards, Jack Chee Senior Customer Relations Manager

Dear Toni, I am sorry to learn of your less than satisfying stay experience at the property. The Hotel Team will strive to do better so as to meet to the expectations of our guests. Regards, Jack Chee Senior Customer Relations Manager

Dear Evan, Thank you for your awesome review and pledge of support for Fragrance Hotel - Balestier! We are delighted that you have thoroughly enjoyed your Fragrance experience, especially with our great location and proximity to the Hawker Centre and Bus Stop! We will be looking forward to having you back with us very soon! Best Regards, Thaddaeus Guest Experience Executive

Dear Jil, Thank you for choosing to stay with us. We are delighted that we were able to fulfill all of your expectations. It is our pleasure to be of service to you. Best Regards, Davin Guest Experience Executive

Dear Calypso, Thank you for choosing Fragrance Hotel - Balestier, and appreicating our great location and proximity to the hawker centre. Please do consider staying with us again in the near future. Best Regards, Thaddaeus Guest Experience Executive

Dear Zulkifie, Thank you for your good review for Fragrance Hotel - Balestier. I have submitted your feedback to the maintence team for their immediate follow up. Buses directly outside the hotel goes to the nearest MRT stations. Please consider staying with us at our sister hotels with more convenient locations. Best Regards, Thaddaeus Guest Experience Executive

Dear James, Thank you for your great review for Fragrance Hotel - Balestier, and appreciating our good location. Our room rates are competitively set to provide great value for our guests. Best Regards, Thaddaeus Guest Experience Executive