Luxe hotels in San Juan

'I had an incredible time at the Fairmont. The staff was fantastic, and the rooms were spotless. I chose to stay in the bungalow, which was incredibly cozy and private. The entire property was simply amazing. The pools, beach, restaurants, and casino were all top-notch. It was a truly memorable experience.'

'Staff were nice, friendly and helpful with questions we had concerning the property and off site activities. We did have to call about questionable bedding, but staffing came immediately and fixed it, with multiple apologies.'

'The staff very friendly and helpful. My room was very beautiful along with the beach view. I enjoy my time there'

'Overall great vacation however the chairs and umbrellas in the beach area are picked up very early and the staff in the Beach area are extremely rude.'

'Wanted to give a room without any daylight windows, needed to pay more then 500$ extra for an upgrade to have a room with windows. Charged multiple times for Valet parking while not used, after calls still not solved so now escalated to the credit card company, extreme bad service!'

'We arrived 7 hours late and at 2AM due to issues with weather for the flight. We were greeted kindly at the front desk by a gentleman who checked us in quickly and even gave us a free room upgrade to a poolside villa . The hotel is beautiful as well as the grounds and every area of the hotel is clean. The pool and beach staff are readily available to provide towels and set up chairs and all staff members we encountered were kind. They offer sunblock and aloe right at the towel stands as well as...