Luxe hotels in San Juan

'the valet service was lacking and the men had some serious attitudes.'

'The Condado Vanderbilt is a beautiful property, and our suite was stunning. Having a butler was a nice touch, but unfortunately, the service throughout our stay did not match the luxury experience we expected. Housekeeping was consistently disappointing. We often had to call multiple times just to have our room cleaned, and there were occasions when no one showed up after our request. Even when the room was serviced, towels would be replenished while washcloths were removed or not replaced,...

'Loved the energy of this place. If you’re looking for a good time, book it!'

'Wanted to give a room without any daylight windows, needed to pay more then 500$ extra for an upgrade to have a room with windows. Charged multiple times for Valet parking while not used, after calls still not solved so now escalated to the credit card company, extreme bad service!'

'We had an amazing stay at the Fairmont El San Juan Hotel! The hotel is beautiful, the beach is gorgeous, and the pools were clean and relaxing. The staff was friendly, welcoming, and always willing to help. The restaurants and bars offered delicious food and drinks, and the location was perfect—close to the airport and just a short ride to Old San Juan. Our room was comfortable, clean, and made our stay even more enjoyable. Thank you to everyone at the Fairmont for making our vacation so...