I was third in line to check in to the hotel. So, I watched how the staff treated the two guests prior to me. The two people ahead of me had obviously booked directly with the hotel and were treated differently than we were because we booked through Expedia. The immediate difference in treatment was noticed. Also, we received no benefits or breakfast, etc. But the real kicker was that the hotel put us in another hotel about a 5 minute walk away, which they didn’t tell us at check in. But rather at 10 PM when we came back to pick up the keys (our room wasn’t ready at 2 when we arrived). After a long day exploring Rome we were treated with the news that we were actually staying down the road. 5 minutes away…at least. She informed me this was in my booking…Which I never saw. She also informed me I booked two double beds, which I don’t believe because this was our anniversary trip. She also told me she upgraded us to a king. Which again I believe was a lie and what I had booked all along. The next morning we had a long walk back with our luggage in the rain to leave it at the front desk. Later that evening when we went back to pick up our luggage, another couple was having the same discussion with them and saying there is no way that they booked a room five minutes away. That this had happened to a friend of hers who booked through this hotel also. I would NOT stay here again. Worst hotel we stayed in Italy. Lastly, the elevators were not working and had to climb many flights of
