Chalets in Razlog

'The hotel is situated in the mountains. We travelled here by the vintage narrow mountain train and arrived at a derelict train station. I contacted the hotel who kindly organised a taxi collection for us. The hotel is clean and the room was really nice and the bed is comfortable. I like the fact the hotel provide a bowl of fresh fruit in the room. The hot spring pools were lovely and great they stay open until 8pm. The restaurant food was really nice and also reasonably priced. The breakfast...

'Zeer proper en comfortabel. Soms moeilijk om te communiceren met hotelpersoneel vanwege taal. '

'The receptionist was very kind and accommodating. We had a small incident, and after sharing with her, she went beyond our expectations to make our stay comfortable. I can’t say enough how caring she was. The rental of golf equipment was a bit pricey, and I would have expected to have a bit better price for guest of the hotel, but that wasn’t the case. Of course, for longer stay, it is worth getting your own equipment. However, for us, it was unexpected decision to visit, so no gold equipment...

'Cok temizdir '

'First room had a very bad bed. But when we ask for a solution whe got a new room. Rooms are basic but very clean. Very frendly people at the reception and restaurant. Breakfast and dinner is very good.'

'The property is priced at the high end for this town, while it provides a run-down facility and mediocre hygiene. The in-room amenities barely work and carry the marks of many years of service, the towels have stains, and judging by the dates on the product labels of the equipment, the room we stayed in has not been refitted in at least 13 years. This was the worst spent 150 eur per night!'

'Was a nice and very helpful '

'Friendly and helpful staff. Easy check in. Walking distance to gondola ski lift. Restaurant of the hotel has lots of choice and is open late. Room was spacious with a good shower and good wifi connection. Overall look is a bit old fashioned but don't have a problem with that. I haven't seen a lift in the hotel so if you stay on the 3th floor ... If we would go back to Bansko we 'll stay again in Kap House ! '

'Prefect quiet location clean room and very friendly and helpful staff. Breakfasts were great and dinners too. I will stay again and highly recommend others too'

'Very big room, nice view, great location and very nice and quite SPA'

'Hebben extra betaald voor executive room maar hadden zelfs geen terras terwijl er maar weinig kamers zonder zijn :-('

'Fantastisch hotel op perfecte locatie. Zeer complete en nieuwe wellness, vriendelijke bediening en heerlijk eten!'

'Excelente. Buen desayuno '