Paradise Lagoon Beach South

We originally booked and prepaid for a king-bed room with an ocean view. However, at check-in, we were assigned a lower-tier, ground-floor room with a king bed and no ocean view. We felt this was a bait-and-switch and that we had been misled. After several discussions with the front desk staff and manager, they offered us food-and-beverage and breakfast credits. Unfortunately, the problems continued at checkout. I had to review the receipts line by line three times because the front desk repeatedly gave unconvincing explanations for why the credits had not been applied correctly. Everything was also extremely overpriced. For example, a serving of fried rice at dinner cost $38—the most expensive fried rice I have ever ordered.