Een buitenzwembad

Beoordelingen van The Marina Inn on San Francisco Bay

2.5 out of 5
The Marina Inn on San Francisco Bay
68 Monarch Bay Dr, San Leandro, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 989 van 1728 beoordelingen" "
Gastenscore: 8 - Goed. 459 van 1728 beoordelingen" "
Gastenscore: 6 - Redelijk. 145 van 1728 beoordelingen" "
Gastenscore: 4 - Matig. 72 van 1728 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 63 van 1728 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Mz

Positief: Netheid, personeel en service en voorzieningen
For the price it was perfect for the one night that we needed. It needs to be remodeled, but then the price would go up. You can't find a better staff anywhere. They give you 5 start service. They were amazing. They were warm and very friendly.
1 nacht verbleven in mei 2024
Reactie van Hector op 22 mei 2024
Dear Mz, Thank you for your wonderful feedback! We are glad to hear that you found our hotel to be a great value for your one-night stay. Our staff takes pride in providing exceptional service to all of our guests, and it is great to hear that you had a positive experience with them. We appreciate your understanding about our need for renovations and hope that you will consider staying with us again in the future. Thank you for choosing our hotel.

2/10 – Ontzettend slecht

Samantha, Bakersfield

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Since I’ve left several messages for the general manager with no response here is my experience: I checked in around 330 pm on Saturday alone, as my fiancé was still at work reffing a 3 day basketball tournament. The staff was nice at check in. Around 730pm we heard a lot of noise coming from the room next door and called the front desk to ask if they could ask them to lower their music and voices. We told them that my fiancé had to be up by 530am so we were trying to relax. We were told that quiet hours started at 10 and we had to wait. By 11pm the next door occupants were still partying and being loud. We called again and asked for security to knock on the door. We did not hear them come. At 152am we called again as we heard the partying turn into fist fighting and a domestic violence situation. Your staff said that they were going to kick out the occupants. We heard when security knocked but did not hear them leave. With little to no sleep my fiancé left at 530 for another day of tournament, and I left at 9am after doing work. I am respectfully requesting a full refund of what we paid for the room and the parking fees for both our vehicles. On top of not using the room for what we paid for it for- sleep- the team’s service and response was beyond subpar, and not what we expected based on the reviews for the hotel. We had high hopes when we first checked in and that was quickly ruined- should feel lucky a worse domestic violence situation did not occur.
1 nacht verbleven in mei 2024
Reactie van Hector op 22 mei 2024
Dear Samantha, We are truly sorry to hear about the experience you had during your stay at our hotel. We apologize for the delay in responding to your message to the general manager, as he was away for the weekend. We take the safety and comfort of our guests very seriously, and it is disappointing to hear that you had to endure such a disruptive and concerning situation. We sincerely apologize for the inconvenience and discomfort this caused during your stay. Please know that we have taken your feedback very seriously and will be addressing this issue with our team to ensure that incidents like this are handled promptly and effectively in the future. In regards to your request for a full refund of the room and parking fees, I am happy to share with you that we will honor you request and have started the process for you. Once again, we apologize for the negative experience you had and hope that you will give us another opportunity to provide you with a much-improved stay in the future.

8/10 – Goed

Grace

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Love the location. Close to my local family.
2 nachten verbleven in mei 2024
Reactie van Hector op 22 mei 2024
Dear Grace, Thank you for your kind review! We are happy to hear that our location was convenient for your visit to see your family. We hope you had a comfortable stay with us and look forward to welcoming you back again soon.

10/10 – Uitstekend

Salvador

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hector op 22 mei 2024
Dear Salvador, Thank you for the perfect rating! We are thrilled to hear that you had a wonderful stay with us. Please let us know if there is anything else we can do to make your next stay even more enjoyable. We look forward to welcoming you back soon!

8/10 – Goed

Lin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hector op 22 mei 2024
Dear Lin, Thank you for choosing to stay with us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for an even better stay.

6/10 – Redelijk

Tracy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dated facility but the staff were pleasant and helpful
1 nacht verbleven in mei 2024
Reactie van Hector op 22 mei 2024
Dear Tracy, Thank you for your feedback. We are delighted to hear that our staff were able to make your stay enjoyable. We appreciate your comments about the facilities and will take them into consideration as we continue to improve our property. We hope to welcome you back in the future for a more updated experience. Thank you for choosing our hotel.

8/10 – Goed

Mark

Reisde met familie
Positief: Personeel en service
Dated but quaint and well staffed. Good continental breakfast. Room carpet was musty smelling from what I suspect was a previous flooding incident in the past.
4 nachten verbleven in mei 2024
Reactie van Hector op 22 mei 2024
Dear Mark, Thank you for taking the time to leave a review. We are glad to hear that you found our staff to be accommodating and enjoyed our continental breakfast. We apologize for any musty smell in your room and will address this immediately. We hope that you will consider staying with us again in the future. Thank you for your feedback.

10/10 – Uitstekend

Jay

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Great stay, hotel is a bit dated but very clean and staff is phenomenal. Will always stay at the marina inn whenever I travel to San Leandro for business.
1 nacht verbleven in mei 2024
Reactie van Hector op 22 mei 2024
Dear Jay, Thank you for choosing to stay with us at The Marina Inn during your business trips to San Leandro. We are delighted to hear that you had a great stay and that you found our staff to be phenomenal. We appreciate your feedback about the hotel being a bit dated and we will take this into consideration for future improvements. We look forward to welcoming you back on your next visit to the area.

8/10 – Goed

Chavonne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My favorite hotel to go to when I fly in!
1 nacht verbleven in mei 2024
Reactie van Hector op 22 mei 2024
Dear Chavonne, Thank you so much for choosing to stay with us every time you fly into the Bay Area! We are delighted to hear that we are your favorite hotel. We look forward to welcoming you back for your next visit. Safe Travels!

6/10 – Redelijk

Steven

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Expensive parking even when empty, the rooms are very lackluster, the wifi is absolutely horrendous at 500kbs max and the hot water isn’t very hot at all. But the staff is pretty nice.
1 nacht verbleven in mei 2024
Reactie van Hector op 14 mei 2024
Dear Steven, Thank you for taking the time to provide feedback on your recent stay with us. We apologize for any inconvenience you experienced during your stay. We take all feedback seriously and will address the issues you mentioned regarding parking fees, room quality, Wi-Fi speed, and hot water temperature with our team to ensure we are providing the best experience possible for our guests. We are glad to hear that you found our staff to be friendly and accommodating. We strive to provide excellent customer service and are pleased to hear that we met your expectations in this area. We hope that you will consider staying with us again in the future so that we may have the opportunity to provide you with a more enjoyable experience.

10/10 – Uitstekend

Cinthia

1 nacht verbleven in maart 2024
Reactie van Hector op 14 mei 2024
Dear Cinthia, Thank you for the perfect rating! We're thrilled to hear that you had a wonderful stay with us. We hope to welcome you back again soon. If you have any feedback or suggestions for improvement, please don't hesitate to let us know. Safe travels!

8/10 – Goed

Jamie

Reisde met familie
Positief: Personeel en service
we used this property for an airport over night trip. Staff is friendly and helpful. Dated hotel but overall a good value. Airport shuttle was convenient however only departs on the hour beginning at 0600.
1 nacht verbleven in mei 2024
Reactie van Hector op 14 mei 2024
Dear Jamie, Thank you for choosing to stay with us during your recent travels. We are glad to hear that our staff members were friendly and helpful during your stay. We appreciate your feedback about the hotel being dated but still offering good value. We are constantly working to improve our property and appreciate your input. We apologize for any inconvenience regarding the airport shuttle schedule, but we are glad it was convenient for you. We hope to welcome you back again in the future. Thank you for staying with us.

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved it!
1 nacht verbleven in mei 2024
Reactie van Hector op 14 mei 2024
Dear Sarah, Thank you for the wonderful review! We are thrilled to hear that you loved your stay with us. We hope to welcome you back again soon at our hotel.

10/10 – Uitstekend

Corey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really awesome
1 nacht verbleven in mei 2024
Reactie van Hector op 14 mei 2024
Dear Corey, Thank you so much for the great review! We are delighted to hear that you had an awesome stay with us. We hope to welcome you back soon for another fantastic experience.

8/10 – Goed

Maite

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The beds need an upgrade. Ours was very uncomfortable
Reactie van Hector op 14 mei 2024
Dear Maite, Thank you for taking the time to leave a review of your recent stay with us. We apologize that the bed in your room did not meet your expectations in terms of comfort. We take all guest feedback seriously and will certainly look into making any necessary upgrades to ensure a more enjoyable stay for all of our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back again soon.

6/10 – Redelijk

John

Reisde met een groep
Positief: Netheid, personeel en service
Decent place with reasonable room rates. Nothing fancy but a nice staff and a derelict marina to explore when you feel like a little walk.
2 nachten verbleven in mei 2024
Reactie van Hector op 14 mei 2024
Dear John, Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you found our room rates reasonable and enjoyed exploring the marina. We hope to welcome you back again in the future.

10/10 – Uitstekend

Pauline, Woodland

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a comfortable room and bed and it was quiet. Slept really well. Breakfast looked great, but we had plans so didnt eat there. View around the area is pretty and nice to walk around in the morning. We arrived late and left early but it was perfect.
1 nacht verbleven in mei 2024
Reactie van Hector op 14 mei 2024
Dear Pauline, Thank you for staying with us and for taking the time to leave a review. We are glad to hear that you found your room comfortable and quiet, and that you were able to sleep well. We are also happy to hear that you enjoyed the view and surroundings of our hotel. We hope that you will consider staying with us again in the future and that next time you will be able to enjoy our breakfast offerings as well. Thank you again for your feedback.

10/10 – Uitstekend

Cherii

The service was courteous and friendly. The room was really nice.
1 nacht verbleven in mei 2024
Reactie van Hector op 12 mei 2024
Dear Cherii, Thank you for taking the time to leave such a positive review! We are so glad to hear that you enjoyed our friendly service and your room. We strive to provide our guests with a comfortable and welcoming experience, and we are thrilled to hear that we succeeded in making your stay enjoyable. We hope to welcome you back to our hotel again soon!

10/10 – Uitstekend

Darlene

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Clean room, quiet, location, great breakfast bar.
1 nacht verbleven in mei 2024
Reactie van Hector op 12 mei 2024
Dear Darlene, Thank you for your kind review! We are delighted to hear that you enjoyed your stay with us. Our team works hard to provide a clean and quiet environment for our guests, and we are pleased to hear that you found our location convenient. We are also glad that you enjoyed our breakfast bar- we strive to offer a variety of options for start your day off right. We hope to welcome you back again soon!

10/10 – Uitstekend

Edgar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Yup
1 nacht verbleven in mei 2024
Reactie van Hector op 12 mei 2024
Dear Edgar, Thank you for taking the time to rate us. We are delighted to hear that you had a great experience with us. We look forward to welcoming you back in the future. If you have any specific feedback or suggestions, please feel free to let us know. Thank you for choosing to stay with us!

8/10 – Goed

Mohamed

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Close to the marina.
1 nacht verbleven in mei 2024
Reactie van Hector op 12 mei 2024
Dear Mohamed, Thank you for taking the time to leave a review. We are glad to hear that you appreciated our proximity to the marina. Being close to the marina allows our guest to enjoys its beautiful waterfront views. We hope you enjoyed your stay with us and look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Venton, San Francisco

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
old hotel
1 nacht verbleven in februari 2024
Reactie van Hector op 12 mei 2024
Dear Venton, We apologize that your stay did not meet your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and we're sorry to hear that you found our hotel to be old. We appreciate your feedback and will take it into consideration for future improvements. Thank you for staying with us.

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hector op 12 mei 2024
Dear Thomas, Thank you for taking the time to leave your review. We are thrilled to hear that you had a wonderful experience at our hotel. If you have any specific feedback or suggestions for us, please don't hesitate to reach out. We look forward to welcoming you back again soon!

6/10 – Redelijk

Megan

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
We have stayed here a few times when we have early flights out of Oakland. It’s a fine place for that purpose. But this time I noticed there were very few (any?) plugs to charge electronics and the TV didn’t work. The front desk sent someone to fix the TV but he was busy and couldn’t come til we were about ready to call it a day. Still very affordable although they did start charging $18 for parking. All in all, OK
1 nacht verbleven in april 2024
Reactie van Hector op 12 mei 2024
Dear Megan, Thank you for choosing to stay with us. We appreciate your loyalty and feedback. We apologize for the inconvenience you experienced with the lack of plugs in your room and the issue with the TV. We have taken note of your comments and will work to address these issues promptly to ensure a more comfortable stay for all of our guests in the future. We also apologize for any delays in addressing the TV issue and for the recent change in our parking fee. We hope to have the opportunity to welcome you back again in the future for an improved experience. Thank you for taking the time to share your feedback with us.

10/10 – Uitstekend

Arlene

Positief: Netheid
Would love to come back, thank you so much !!😊 staff is very friendly
1 nacht verbleven in april 2024
Reactie van Hector op 12 mei 2024
Dear Arlene, Thank you for staying with us and for your kind review! We are delighted to hear that you enjoyed your time with us and that our staff made a positive impression on you. We look forward to welcoming you back in the future. Thank you for choosing our hotel!

10/10 – Uitstekend

Naya

Positief: Netheid, personeel en service en voorzieningen
Mari from the front desk was very welcoming and helpful when I lost my room key. I loved the view of the marina I had from my room with the balcony. Breakfast is simple but they do a good job keeping everything stocked. 5 oclock cookies are a sweet touch. They also have a small assortment of snacks and other items you can purchase with the front desk which is very convenient. I wish the jets in the hot tub were working during my stay. Otherwise I will definitely stay here again if Im in the area.
2 nachten verbleven in april 2024
Reactie van Hector op 1 mei 2024
Dear Naya, Thank you for taking the time to share your feedback with us. We are delighted to hear that Mari was able to assist you during your stay and that you enjoyed the view of the Marina from your balcony. We appreciate your kind words about our breakfast offerings and the complimentary cookies. We apologize for any inconvenience caused by the jets in the hot tub not being operational during your visit. We look forward to welcoming you back to our hotel the next time you are in the area. Thank you for choosing to stay with us.

8/10 – Goed

pago

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the place, wish there were 2 beds for 2 adult and 1 child, 1 queen bed was not enough for 3 people
3 nachten verbleven in april 2024
Reactie van Hector op 1 mei 2024
Dear Pago, Thank you for your feedback! We are glad to hear that you enjoyed your stay at our hotel. We apologize for any inconvenience regarding the sleeping arrangements. Please know that we offer rooms with two beds, and we apologize if inventory was sold out during your booking process. We hope to welcome you back soon and provide you with a more comfortable stay.

2/10 – Ontzettend slecht

J

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
You should take cash
1 nacht verbleven in april 2024
Reactie van Hector op 12 mei 2024
Dear J, We are sorry to hear that you had a negative experience at our hotel. Unfortunately, a credit/debit card is required in order to check into our hotel. We apologize for any inconvenience this may have caused you. If you have any further concerns or feedback, please do not hesitate to contact us directly. Thank you for choosing to stay with us.

10/10 – Uitstekend

Kyaw

1 nacht verbleven in april 2024
Reactie van Hector op 22 mei 2024
Dear Kyaw, Thank you for taking the time to leave your review. We are thrilled to hear that you enjoyed your time with us. We appreciate your feedback and look forward to welcoming you back again soon!

10/10 – Uitstekend

Dallas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice quiet property. The hotel is next to a beautiful park, it's a great mini escape, and an excellent place to check out the water.
1 nacht verbleven in april 2024
Reactie van Hector op 1 mei 2024
Dear Dallas, Thank you for taking the time to leave us a review! We're pleased to hear that you enjoyed the tranquil surrounding of our property and the beautiful park next door. We work hard to provide a peaceful and relaxing atmosphere for our guests to enjoy. We appreciate your kind words and hope to welcome you back for another peaceful stay in the future.

10/10 – Uitstekend

michelle

7 nachten verbleven in april 2024
Reactie van Hector op 1 mei 2024
Dear Michelle, Thank you for making us your choice hotel during your recent travels. We are thrilled to hear that you enjoyed your time at our hotel. It was a pleasure having you as a guest and we hope to welcome you back again soon.

10/10 – Uitstekend

Ether

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Peaceful very clean and beautiful
5 nachten verbleven in april 2024
Reactie van Hector op 1 mei 2024
Dear Ether, Thank you for your kind words! We are delighted to hear that you found our hotel to be peaceful, clean and beautiful. We strive to provide a relaxing and enjoyable experience for all of our guests. We hope to welcome you back again soon for another wonderful stay. Thank you for choosing to stay with us.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and welcoming staff
1 nacht verbleven in april 2024
Reactie van Hector op 24 apr 2024
Dear John, Thank you for your kind review! We are delighted to hear that our staff did an excellent job accommodating you during your stay. We hope to welcome you back again soon for another enjoyable stay.

10/10 – Uitstekend

Les

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Older but well kept hotel very close to a harbor. Joggers and couples walking their dogs give sense of comfort and calm. Very close to a golf course and a nice steak and seafood restaurant literally in the next parking lot. Very peaceful setting and friendly staff.
1 nacht verbleven in april 2024
Reactie van Hector op 24 apr 2024
Dear Les, Thank you so much for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed the peaceful setting and friendly staff during your stay. We take pride in providing a comfortable and relaxing atmosphere for all our guests. We hope to welcome you back to our hotel in the future and provide you with an even more enjoyable experience.

10/10 – Uitstekend

Nancy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to airport...ease checking in and out..lovely rooms and a great view of Marina from our balcony. Clean and quiet. Great value!
1 nacht verbleven in april 2024
Reactie van Hector op 22 apr 2024
Dear Nancy, Thank you for your positive review! We are pleased to hear that you enjoyed your stay with us and found our location convenient, our check-in & check-out process easy, and our rooms lovely with a great view of the marina. We take pride in providing a clean and quiet environment for our guests and are happy to hear that you found value in your stay. We look forward to welcoming you back again in the future!

10/10 – Uitstekend

Victoria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very cute and staff was friendly.
2 nachten verbleven in april 2024
Reactie van Hector op 20 apr 2024
Dear Victoria, Thank you for the kind words! We are delighted to hear that you enjoyed your recent stay with us. We appreciate your feedback and hope to welcome you back again soon.

10/10 – Uitstekend

Kate

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Hector op 20 apr 2024
Dear Kate, Thank you for leaving us a 5-star review! We are delighted that you enjoyed your stay with us. We hope to welcome you back soon for another wonderful experience.

10/10 – Uitstekend

Laura

Positief: Voorzieningen
Everything was good and friendly.
3 nachten verbleven in februari 2024
Reactie van Hector op 20 apr 2024
Dear Laura, Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us and found our staff to be friendly. We hope to welcome you back again soon. Safe Travels!

10/10 – Uitstekend

Brent

Reisde met familie
I like the free shuttle. Room and staff were friendly. Easy access to Oakland airport and stop off to Hawaii
1 nacht verbleven in april 2024
Reactie van Hector op 20 apr 2024
Dear Brent, Thank you for taking the time to share your feedback with us. We're so glad to hear that you enjoyed our complimentary shuttle service. We strive to make our guests' stay as convenient and enjoyable as possible, so we're thrilled to hear that we were able to provide easy access to the airport. We hope to welcome you back to our hotel again soon!

8/10 – Goed

Chavonne

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van Hector op 20 apr 2024
Dear Chavonne, Thank you for choosing to stay with us and for leaving us a review. We appreciate your feedback and are glad to hear that you had an enjoyable experience. It was a pleasure having you as a guest and we hope to welcome you back again soon.

10/10 – Uitstekend

Renatto

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in maart 2024
Reactie van Hector op 17 apr 2024
Dear Renatto, Thank you for the fantastic review! We are pleased to hear that you had an excellent stay with us. We strive to provide the best experience possible for our guests and we are glad we met your expectations. We hope to welcome you back again soon!

10/10 – Uitstekend

Ivanna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, will definitely come again
2 nachten verbleven in april 2024
Reactie van Hector op 17 apr 2024
Dear Ivanna, Thank you for your kind words! We are thrilled to hear that you enjoyed your stay with us at our hotel. We strive to provide our guests with top-notch service and a comfortable stay. We look forward to welcoming you back again in the future. Safe travels!

10/10 – Uitstekend

Lupi, Oakdale

1 nacht verbleven in april 2024
Reactie van Hector op 12 mei 2024
Dear Lupi, Thank you for the fantastic rating! We are thrilled to hear that you had an excellent stay with us. We appreciate your support and hope to welcome you back soon. If there is anything we can do to make your next stay even more enjoyable, please let us know.

10/10 – Uitstekend

George

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Hector op 17 apr 2024
Dear George, Thank you for taking the time to leave a perfect rating for our hotel. We are thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional service and a comfortable stay for all of our guests, and we are delighted to see that we met your expectations. We hope to welcome you back to our hotel in the near future for another outstanding experience.

10/10 – Uitstekend

Brent

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk; although difficult to understand, was super friendly and efficient. The breakfast was decent. The shuttle to and from the airport was the selling point for us!!
1 nacht verbleven in april 2024
Reactie van Hector op 15 apr 2024
Dear Brent, Thank you for taking the time to leave a review! We are pleased to hear that you found our front desk staff to be friendly and efficient, and that you enjoyed the breakfast during your stay. We hope to welcome you back again in the future for another pleasant stay.

10/10 – Uitstekend

Juana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean room , staff was friendly and bonus free shuttle to and from Oakland airport
2 nachten verbleven in april 2024
Reactie van Hector op 15 apr 2024
Dear Juana, Thank you for your wonderful review! We are delighted to hear that you enjoyed your clean room and found our staff to be friendly. It was a pleasure having you as a guest and we hope to welcome you back again soon.

8/10 – Goed

Charles

Reisde met partner
Positief: Netheid, personeel en service
Nice shuttle to airport
1 nacht verbleven in april 2024
Reactie van Hector op 13 apr 2024
Dear Charles, Thank you for your positive feedback about our hotel shuttle service. We are glad to hear that you had a pleasant experience. We strive to provide convenient and comfortable transportation options for our guests, and we are happy to know that we met your expectations. If you have any other comments or suggestions, please feel free to let us know. We look forward forward to welcoming you back in the future.

8/10 – Goed

Maurisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was Awesome!
1 nacht verbleven in april 2024
Reactie van Hector op 13 apr 2024
Dear Maurisha, Thank you so much for your kind words! We are thrilled to hear that you had an awesome experience during your stay with us. We hope to welcome you back again soon for another great stay!

6/10 – Redelijk

Patricia

Reisde met familie
Positief: Netheid, personeel en service
The staff was very friendly and wonderful. The rooms and common areas very clean. Did not inform me before I upgraded that the hot tub did not work. Was not aware airport shuttle only included the Oakland airport. Handicap accessible rooms only came in single bed. The general area is good during day but unsafe after dark. Many unhoysed in the area.
7 nachten verbleven in april 2024
Reactie van Hector op 13 apr 2024
Dear Patricia, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff to be friendly and that you enjoyed the cleanliness of our rooms and common areas. We apologize for any inconvenience regarding the hot tub not working and the limited information provided about our airport shuttle services. We will make sure to to improve our communication in the future to better serve our guests. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Airport Hotel near restaurants with view of the marina.
1 nacht verbleven in maart 2024
Reactie van Hector op 10 apr 2024
Dear Michael, Thank you for the positive review! We are glad that you enjoyed your stay at our hotel and appreciated the view of the marina. We strive to provide a comfortable experience for all of our guests, and we are happy to hear that you found the nearby restaurants to be a convenient option as well. We hope to welcome you back for another visit in the future. Thank you for choosing to stay with us!