Room was nice, staff were ok, but it was horrendously noisy. The room was on the ground floor next to the cobbled street & the hotel entrance so every vehicle that passed was heard & every person who passed was heard. I could also hear everyone in the lobby. I was pretty stunned to see that there were only wooden, single glazed windows & there was no hot water in the morning & for which the receptionist did not apologise. I know it's impossible to get a corporation to apologise for getting something wrong these days, but it doesn't mean I have to like it. I wouldn't even have mentioned it had I received an apology. As far as I'm concerned 'sorry about that' should have been the first words out of the receptionist's mouth.
Well located for town centre and transport links. Very friendly staff and nice common areas.
A couple of issues in the room eg. Plug sockets not working. But overall definitely recommend.
Old hotel with character in historical central location. Hard & soft furnishings tired, musty smell. Ensuite bathroom well appointed. Booked 2 "deluxe" rooms for 3 nights. I wouldn't class them as "deluxe". Requested to move as our rooms were at the back overlooking air conditioning units. Room was dark, dingy, carpet stained & musty smelling. Receptionist receptive, apologetic and immediately changed our room which we were grateful for.
Lovely bar which also serves as the breakfast room. Breakfast host was clearly stressed, no greeting, we felt as though we were an inconvenience to him. The staff on our last morning were both friendly and welcoming.
I've stayed in several hotels in Nottingham over the years and this is definitely my new favourite. The staff are lovely and genuinely mean when they say if you need anything to ask. The highlight apart from this is the hotel's location in the heart of the city, but away from the thoroughfare. It's lovely and quiet whilst being close to everything you can need. I will definitely book again in future.