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« We went to check in and male host was unable to make changes to my reservation I wanted to add another guest and add another night to my reservation. He said he was not knowledgeable on the computer process to do it, so he called his wife who was gone at the moment. She said she would be back in 15 minutes. I told him that we had not eaten and that it was 3 pm. I asked if it was ok and that we would go get something to eat and come back afterwards to check in, he said yes. While eating his wife...

« "Terrible experience—don't waste your time or money. They double-booked and canceled my reservation without informing me until the day of my arrival. They refused to issue a full refund, and there was a complete lack of communication. No one took accountability, and now, five days later, I'm still trying to obtain the remainder of my refund. Ridiculous!" »