Dear Guest, I am glad to hear you liked Pico de Loro Cove! Please note that it is of utmost importance that guests read all details of listing before processing the booking. All information and details were provided to you via Hotels dot com messaging service and room was made ready for you, including linen, pillows, blankets for 3 guests, toilet paper, dish-washing materials in fully equipped kitchen. Pico de Loro Cove guest registration fee is paid extra, to Pico de Loro Cove itself and not included in condo rate, which is clearly indicated in listing details. Cleaning and local fees are collected upon check-in and that is indicated as well when you are processing your booking

We expect guests to be literate enough to read and comprehend listing details before and after booking. Review tells more about the guests than about the resort and accommodation which is of Superhost status and with hundreds of satisfied guests reviews. This particular guest failed to read and to understand published listing details before booking and check-in details provided after booking. Personal details of this guest were handed over to law enforcement, criminal code of the Philippines will apply, full of profanity and of poor English messages of guest submitted to Expedia

Dear Bradley,Thank you once again for giving us the opportunity to welcome you @ our place!It will be a great pleasure to welcome you back soon again, please have OurPlacePicoDeLoro in mind for your future stays at Pico de Loro Cove and Calayo Cove! :)Thank you and with best regards,Mae :)

We expect our guests to be literate enough to read and comprehend what they are booking, and to read arrival and check-in info sent to guests after their booking. We refer to hundreds of reviews of satisfied guests and superhost status :) Pico de Loro Cove is luxury resort-community 2 hours from Manila, prime accommodation with AC, Wifi, Netflix, Uratex bedding, hence high scores of reviews of satisfied guests :)

We wish the guests a fantastic day ahead, but will not recommend them to any home-sharing environment, hotel might suit them better if budget would ever allow. The review tells more about guests than about the accommodation and resort: Pico de Loro Cove is world-class 5-start resort-community 2 hours away from Manila, offering exclusive experience in protected area with untouched nature surrounding the resort :) Exclusive 5-start resort has several restaurants, even 24-7 and with room service, food price is considered to be normal unless not having budget for staycations of this type :) Wifi is free and provided complimentary by the resort, technicians are available on standby in the resort 24-7. Water heater is installed, it is a direct heater type, heating warm water directly as long as warm water is used :) We expect our guests to be literate enough to read and comprehend services offered, services available on request, technicians on standby. We refer instead to hundreds of satisfied guests' reviews and superhost status :)

We wish these guests a nice day ahead but will not recommend them to any resort environment. Review tells more about the guest than about the resort. Guest failed to read and comprehend listing details before and after the reservation was made. It is important to be able to read and comprehend published info before making reservation. Pico de Loro Cove is a 5 stars luxurious resort 2 hours off Manila. We refer instead to hundreds of satisfied guests reviews :)

Dear Ms Bebelyn,Thank you once again for giving us the opportunity to welcome you @ our place!It will be a great pleasure to welcome you back soon again, please have OurPlacePicoDeLoro in mind for your future stays at Pico de Loro Cove and Calayo Cove! :)Thank you and with best regards,Mae :)

Guest failed to read listing details prior and after booking for unknown reason; guests might be better suited for hotel environment

Dear Fely, glad to hear that you confirmed exclusivity of the resort and the property! Please be reminded that extra fees to be paid upon arrival are stated in Expedia and Traveloka listing details and booking confirmation: club guest registration fee, cleaning fee and local tax. Fees are coming with receipt, you get also SM Advantage points as it is SM property, PWD and seniors have discounts on the registration fees and purchases inside the premises :) We wish you a nice day ahead!

Dear Mario, Thank you once again for giving us the opportunity to welcome you at Pico de Loro Cove Beach & Country Clubs and Resort! It will be a great pleasure to welcome you back soon again, please have OurPlacePicoDeLoro in mind for your future stays at Pico de Loro Cove Beach & Country Clubs and Resort! :) Thank you and with best regards, Mae :)

Dear Cely, Thank you once again for giving us the opportunity to welcome you at Pico de Loro Cove Beach & Country Clubs and Resort!  It will be a great pleasure to welcome you back soon again, please have OurPlacePicoDeLoro in mind for your future stays at Pico de Loro Cove Beach & Country Clubs and Resort! :)  Thank you and with best regards, Mae :)

Dear Guest, Thank you once again for giving us the opportunity to welcome you at Pico de Loro Cove Beach & Country Clubs and Resort! It will be a great pleasure to welcome you back soon again, please have OurPlacePicoDeLoro in mind for your future stays at Pico de Loro Cove Beach & Country Clubs and Resort! :) Thank you and with best regards, Mae :)

Dear Guest, Thank you once again for giving us the opportunity to welcome you at Pico de Loro Cove Beach & Country Clubs and Resort! It will be a great pleasure to welcome you back soon again, please have OurPlacePicoDeLoro in mind for your future stays at Pico de Loro Cove Beach & Country Clubs and Resort! :) Thank you and with best regards, Mae :)

Thank you for your stay! We are happy you enjoyed the place and had a good time :) Renovation and upgrade of all units is done once a year, this year it is end of Feb - beginning of March. With best regards, Mae :)

Dear Guest, We do not reply to anonymous non-reviews

Dear Guest, Thanj you for your feedback! We’re happy that you appreciate the unit and had a fun stay :) We look forward welcoming you back again! Thank you!

Dear Ms Pia, Thank you for your feedback! We’re happy you appreciate the unit and enjoyed your stay! :) Well noted on comment about the toilet, we will raise it to our caretakers for proper handling and action. We look forward having you as our guests again! Thank you and have a good day!

Dear Guest, I am glad to hear you liked Pico de Loro Cove! Please note that it is of utmost importance that guests read all details of listing before processing the booking. Pico de Loro Cove guest registration fee is paid extra, to Pico de Loro Cove itself and not included in condo rate, which is indicated in listing details. Cleaning and local fees are collected upon check-in and that is indicated as well in guest reservation confirmation

We do not respond to Anonymous non-reviews :) Have a nice day!

Thank you for your stay! We are happy you enjoyed the place and had a good time with your family :) We hope to be able to accommodate you again! With best regards, Mae :)

Dear Ariel, Thank you once again for giving us the opportunity to welcome you at Pico de Loro Cove Beach & Country Clubs and Resort! It will be a great pleasure to welcome you back soon again, please have OurPlacePicoDeLoro in mind for your future stays at Pico de Loro Cove Beach & Country Clubs and Resort! :) Thank you and with best regards, Mae :)