Vacances de Espace naturel Nancy Lakes State

comme toujours , le service est irréprochable

We had a problem with arriving 04/13/2025. At four PM, the room was not ready. Later a first room was given but when coming in, it has not been cleaned. A second room was attributed but it was the same. Then a third room was given and it was update. This courtesy has been appreciated by my wife and me. Except that incident the stay in this hotel was perfect.

Based on all the reviews. We were not disappointed at all. The rooms were updated and very clean. The only thing would be a nice coffee station at the front desk for the morning coffee we had to run to Starbucks every morning. All in all it was a very pleasant stay.

Excellent customer service and good place and location

This property was everything others reported: very clean, quiet, spacious, and with a high quality full-size kitchen set-up. It felt like an apartment, not a hotel room. And all for a better price than you can find anywhere else in expensive Anchorage. The outside of the building is a little scruffy but the apartment itself is everything you need. Comfortable (firm) bed, very smart tv, even an extra sink if someone else needs the bathroom. A handy location, too. Most of all, the property manager (owner?) was incredibly kind and responsive. We didn't realize the laundry room door locked itself after 10 pm (we just thought we couldn't run the machines after 10 pm). So we were surprised at being locked out just trying to retrieve our dried clothing at 10:15 pm. Since we were away during the laundry room hours until our departure 2 days later, we wouldn't have been able to access our clothing at all. Reluctantly, I called the manager's special number. When he couldn't open the door remotely, he came over to unlock the door himself at 10:30 pm! He's as gracious in person as he is online. He was also ok with us checking out 30 mins later than normal (although we didn't need it after all). All in all, just a lovely way to recover from a lot of hiking and camping in Alaska! Give this good man your business!