Vakantie en citytrip naar Montecito Heights

⚠️ FAIR WARNING to anyone thinking about booking a stay at THE LEEF. We stayed for 3 days/2 nights. The room itself is cute, and while there’s no microwave—which is inconvenient—it wasn’t a huge deal. What IS a huge deal is that we found TWO ROACHES in our room on the very first night. I reported it the following morning, but they weren’t able to provide us with a different room. Instead, I was offered cleaning services for that day and one day of free parking (aka $10) as compensation. However, on the next morning - checkout day, we found TWO MORE ROACHES. Four roaches during a two-night stay is absolutely unacceptable. A hotel should be able to provide guests with a clean, pest-free room, and the fact that we continued finding roaches after reporting the issue is disgusting. And don’t expect much when it comes to customer service. The so-called “lobby” is essentially just a screen with a virtual representative. When you have an actual issue that requires assistance, it makes the experience even more frustrating. I genuinely hope no one else has to worry about accidentally bringing roaches home with them after staying here. Do yourself a favor: if you value cleanliness and want a pest-free stay, DON’T STAY AT THE LEEF.

Geweldige locatie en goede service

Het hotel is heel gehorig, vooral de kamers onderling. Wij zijn er 3 dagen geweest en er is geen enkele keer schoongemaakt, prullenbakjes geleegd en handdoeken vervangen. We zijn zelf maar naar de receptie gegaan voor nieuwe handdoeken. De kamers zijn wel heel groot en de badkamer netjes. Ook is er een goede koffieservice bij de receptie.