2/10 – Ontzettend slecht
Anndrena
Reisde met familie
10 feb 2026
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
I booked this hotel for one night before our cruise to celebrate my birthday. I reserved a Deluxe King Room with Balcony and Bay Front View, but at check in we were told the room was on the 4th floor and the elevator has been out of service for weeks. The only option offered was a downgrade to a smaller room with a much worse view.
Upon viewing both of the rooms we found the original room was beautiful with an amazing bay view, but it wasn’t realistic to carry luggage up four flights of stairs. The downgraded room was small, had an odd smell, the thermostat wouldn’t work (it was freezing all night), and the “view” was basically an obstructed parking lot.
Staff admitted the missing elevator part has been on back order for weeks, meaning they likely knew this issue in advance. The front desk representative (Walter) was smug and unapologetic, and the hotel did not cooperate when my agent attempted to contact them regarding a refund for the downgrade.
I would not recommend booking here unless you confirm the elevator is working.
Anndrena
1 nacht verbleven in januari 2026
