Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 672 avis sur 1000." "
10 – Excellent
672
Note des voyageurs de 8 (Bien), d’après 220 avis sur 1000." "
8 – Bien
220
Note des voyageurs de 6 (Satisfaisant), d’après 72 avis sur 1000." "
6 – Satisfaisant
72
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 1000." "
4 – Médiocre
18
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 1000." "
2 – Horrible
18
9,4/10
Propreté
9,2/10
Personnel et service
9,0/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
10/10 Excellent
Andre
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andre
Séjour de 1 nuit en février 2024
Réponse de Leo Castillo | Duty Manager le 22 mai 2024
Dear Mr. Andre,Thank you so much for your perfect 5-star rating! We are thrilled to hear that you had an exceptional experience during your stay with us. Your feedback is incredibly valuable and serves as a great motivation for our team to continue providing outstanding service.We are delighted that you enjoyed all aspects of your visit. Our team is dedicated to ensuring that every guest has a memorable and comfortable stay, and it’s wonderful to know that we succeeded in making your time with us special.Once again, thank you for your fantastic review. We look forward to welcoming you back soon and making your next stay just as perfect!Best regards,Leo CastilloDuty Manager
10/10 Excellent
Raphael
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grandes chambres tout confort, à côté des restaurants, roof bar au 32ieme avec une vue imprenable sur Manille
Raphael
Séjour de 2 nuits en mai 2024
Réponse de Alex Bognot I Duty Manager le 14 mai 2024
Dear Mr. Raphael,Thank you for your wonderful review! We are delighted to hear that you enjoyed our rooms, convenient location, and the breathtaking view from our Firefly roof deck bar & restaurant on the 32nd floor.Your positive feedback is much appreciated and motivates our team to continue providing exceptional experiences for our guests. We look forward to welcoming you back to our hotel soon.At your Service, Alex BognotDuty Manager
10/10 Excellent
nabil
Voyage d’affaires
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nabil
Séjour de 2 nuits en décembre 2023
Réponse de Ria Dimla - Duty Manager le 28 déc. 2023
Dear Mr. Nabil,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager
8/10 Bien
benjamin
6 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
benjamin
Séjour de 2 nuits en décembre 2023
Réponse de Alex Bognot I Duty Manager le 7 déc. 2023
Dear Mr. Benjamin,Thank you for taking the time to leave us a great score review. We're delighted to know that you had a positive experience during your recent stay with us. Your feedback is important to us, and we're constantly striving to enhance our guests' experiences. We're looking forward to welcoming you back in the future and providing you with an even more exceptional stay.Sincerely, Alex BognotDuty Manager
10/10 Excellent
CHRISTIAN
16 oct. 2023
CHRISTIAN
Séjour de 1 nuit en octobre 2023
Réponse de Ria Dimla - Duty Manager le 18 oct. 2023
Dear Mr. Christian,Thank you for choosing City Garden Grand Hotel! Thank you for your excellent rating. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to your next visit to our hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager
8/10 Bien
Raphael
31 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Raphael
Séjour de 2 nuits en mars 2023
Réponse de Clement Salantes | Duty Manager le 31 mars 2023
Dear Raphael,Thank you for giving us 8 out of 10 ratings. We are delighted to know that you were satisfied with the overall service of our hotel. It’s great to see the positive rating on your review. We hope to be able to be of service to you once again in the near future.Until then, Stay Safe!Clement SalantesDuty Manager
10/10 Excellent
Voyageur vérifié
8 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en mars 2023
Réponse de John Pagtabunan | Duty Manager le 15 mars 2023
Dear Dear Sir/Ma'am,Thank you for taking the time to share your experience. Our team truly appreciates it. We are all so glad to know that overall you enjoyed your stay as well. Looking forward to welcoming you back here in City Garden Grand Hotel. Best Regards,John PagtabunanDuty Manager
10/10 Excellent
patrick
9 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour impeccable avec vue magnifique sur la ville au Rooftop
patrick
Séjour de 2 nuits en février 2023
Réponse de General Manager le 11 févr. 2023
Dear Mr. Patrick,Thank you for taking the time to share your experience during your recent stay with us. Our team truly appreciates it. We are all so glad to know that you enjoyed your stay as well. Looking forward to welcoming you again.Until then, Stay Safe!John PagtabunanDuty Manager
10/10 Excellent
Julien
30 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Très bonne situation géographique à proximité des centres commerciaux, des restaurants branchés et de la vie nocturne. Peronnel extrêmement accueillant, discret et serviable.
Très beau rooftop, vaut le détour à lui seul!
Chambre bien équipée et très confortable, je serai de retour!
Julien
Séjour de 1 nuit en janvier 2023
Réponse de General Manager le 5 févr. 2023
Dear Mr. Julien,We appreciate this awesome review as we work hard to meet expectations like yours, and we are happy to hear that we hit the mark for you. We hope to be able to be of service to you once again in the near future.Always at your service,Christian TadeoHotel Duty Manager
8/10 Bien
Stephan
1 janv. 2023
Stephan
Séjour de 1 nuit en décembre 2022
Réponse de General Manager le 7 janv. 2023
Dear Mr. Stephan,Thank you for taking time and sharing a perfect score rating! Hope your time in City Garden Grand Hotel was enjoyable and we were able to surpass your expectations. We look forward to welcoming you back in the future.Always at your service,Christian TadeoHotel Duty Manager
10/10 Excellent
pierre
23 sept. 2022
pierre
Séjour de 1 nuit en septembre 2022
Réponse de General Manager le 24 sept. 2022
Dear Mr. Pierre,We, at City Garden Grand Hotel, are extremely grateful to receive your top-rated score review. We are happy to hear that we hit the mark for you. We hope to be able to be of service to you once again in the near future.Always at your service,Mr. Richard ReazonGeneral Manager
10/10 Excellent
Jacques
Voyage en famille
26 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jacques
Séjour de 1 nuit en août 2022
Réponse de General Manager le 28 août 2022
Dear Ms. Jacques,I would like to express my appreciation for your top rated review. We strive for excellence and your praise lets us know we are succeeding. Thank you for the confidence that you have placed in us.Always at your service,Mr. Richard ReazonGeneral Manager
10/10 Excellent
SALLAHDINE
21 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour à part wifi très lent
SALLAHDINE
Séjour de 2 nuits en août 2022
Réponse de General Manager le 22 août 2022
Dear Mr. Sallahdine,I would like to express my appreciation for your top rated review. Meanwhile, I have taken note of your feedback during your recent stay about the WIFI connectivity and stability needing improvement. Although most our guests have time and again commended our reliable and fast WIFI, I assure you that issue will addressed and that management team will conduct periodic preventive measures of our internet facilities to ensure seamless WIFI experience for most valued guests like yourself. Looking forward to welcoming you back soon!Always at your service,Mr. Richard Reazon
10/10 Excellent
Raphael
19 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel extraordinairement amicale
Raphael
Séjour de 3 nuits en août 2022
Réponse de General Manager le 20 août 2022
Dear Mr. Raphael,We appreciate this awesome review as we work hard to meet expectations like yours, and we are happy to hear that we hit the mark for you. We hope to be able to be of service to you once again in the near future.Always at your service,Mr. Richard ReazonGeneral Manager
10/10 Excellent
SEBASTIEN
15 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Propre, comfortable et bien placé dans Makari
Je suis resté 1 semaine en quarantaine dans cet hotel.
La chambre était grande et comfortable.
SEBASTIEN
Séjour de 8 nuits en décembre 2021
Réponse de Angel Niebres - Duty Manager le 16 déc. 2021
Dear Mr. Sebastian,
Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.
Always at your service,
Angel Niebres
10/10 Excellent
pierre
9 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vue superbe et confort
Demander 1 chambre en etage eleve avec vue sur le centre de Malati
pierre
Séjour de 1 nuit en décembre 2021
Réponse de Angel Niebres - Duty Manager le 11 déc. 2021
Dear Mr. Pierre,
Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.
Always at your service,
Angel Niebres
Duty Manager
6/10 Satisfaisant
Renaud
Voyage en groupe
6 mars 2020
Les points forts : Propreté et confort de la chambre
average plus hotel
The hotel was average. We arrived quite late. And we wanted to enjoy the roof too view with a drink but the rooftop bar was closing. Reception did not tell us to hurry to go up there. The rooms are spacy but kind of poor quality furnitures. For one short night between two flights this is a fine hotel.
Renaud
Séjour de 1 nuit en février 2020
10/10 Excellent
Voyageur vérifié
6 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nous avons été surclassé en chambre supérieur . Vue impressionnante depuis le roof top du restaurant et piscine . Personnel très serviable et toujours souriant .
Voyageur vérifié
Séjour de 1 nuit en mars 2020
Réponse de Richard Reazon OIC-General Manager le 19 nov. 2020
Dear Valued Guest,
Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.
Best Regards,
Richard Reazon
OIC-General Manager
10/10 Excellent
Voyageur vérifié
12 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de General Manager le 19 févr. 2020
Dear Valued Guest,
Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.
Best Regards,
Mirro Reperuga
General Manager
8/10 Bien
Marion
3 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marion
Séjour de 13 nuits en janvier 2020
Réponse de General Manager le 19 févr. 2020
Dear Valued Guest,
Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.
Best Regards,
Mirro Reperuga
General Manager
8/10 Bien
URSANNE
19 déc. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Vacances 🌴 aux Paradis.
Le personnel manque de savoir faire au niveau du nettoyage des chambres ainsi qu'au restaurant sur le toit. En revanche, tout le personnel est sympa, respectueux, souriant, c'est un bel hôtel, j'y retournerai volontiers. Bien placé. J'ai oublié la lenteur des ascenseurs. Les chambres sont magnifiques, confortables.
URSANNE
Séjour de 4 nuits en décembre 2019
Réponse de General Manager le 21 déc. 2019
Dear Mr. Ursanne,
Many thanks for your review! Regret the inconvenience caused by the elevator and for the second-rate service from our staff. Our hotel had been running full and had been hosting multiple events almost on a daily basis, which explains the elevator traffic in the hotel. Likewise, we have already assigned an elevator operator to manage the foot traffic and to make the elevator more efficient. Regarding our staff, while our teams are undergoing regular training for customer service and product knowledge, please allow me to raise your concern with our Housekeeping and Firefly Dining Teams. Nevertheless, my apologies for any inconvenience and I look forward to your return. Thank you!
Regards,
Mirro Reperuga
General Manager
8/10 Bien
emmanuel
Voyage en groupe
17 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très belle vue au dernier étage
Bel hôtel, chambre classique mais qui comporte tout ce dont on a besoin. Petite piscine au dernier étage mais très grand restaurant à côté avec une très belle vue, très fréquenté le soir. Nous avons même eu le droit à un concert. Le personnel est très agréable, j’ai même pu les déranger la nuit pour avoir accès au business center.
emmanuel
Séjour de 1 nuit en décembre 2019
Réponse de General Manager le 18 déc. 2019
Dear Mr. Emmanuel,
Thank you for taking the time to review! Regret the inconvenience caused by the pool size and linen concerns. Our swimming pool, which highlights the breathtaking view of the city, has a dimension of 6.3 x 14 meters which can accommodate both adults and children. Nevertheless, thank you for your overall positive comments about our hotel. Thank you and I look forward to your return!
Regards,
Mirro Reperuga
General Manager
10/10 Excellent
Steven
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone very kind and helpful. Very clean and good food
Steven
Séjour de 7 nuits en mai 2024
Réponse de Alex Bognot I Duty Manager le 26 mai 2024
Dear Mr. Steven,Thank you for your wonderful feedback! We're delighted to hear that you found our staff kind and helpful, and enjoyed the cleanliness and good food. Your kind words are greatly appreciated, and we look forward to welcoming you back for another great stay.At your Service, Alex BognotDuty Manager
10/10 Excellent
Carmen
Voyage en groupe
25 mai 2024
Everything is excellent except the room air conditioning
it’s very low
Carmen
Séjour de 3 nuits en mai 2024
Réponse de Alex Bognot I Duty Manager le 26 mai 2024
Dear Ms. Carmen,Thank you for your feedback! We’re thrilled to hear that you found everything excellent during your stay. We apologize for the inconvenience caused by the air conditioning in your room. Please rest assured that we investigate this matter to enhance the overall guest experience. Your comfort is our priority, and we appreciate your understanding. We look forward to welcoming you back for an even better stay.Sincerely, Alex BognotDuty Manager
10/10 Excellent
yusuke
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
とても良かったです
yusuke
Séjour de 2 nuits en mai 2024
Réponse de Leo Castillo | Duty Manager le 23 mai 2024
Dear Mr. YusukeThank you very much for your generous score review! We are absolutely delighted to know that you had a perfect experience during your recent stay with us. It is our utmost goal to provide exceptional service and satisfaction to all our guests, and your feedback reaffirms that we are on the right track.Once again, thank you for choosing City Garden Grand Hotel and we look forward to the pleasure of serving you again in the future.Best regards,Leo CastilloDuty Manager
8/10 Bien
Tomoaki
Voyage en couple
22 mai 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Réponse de Alex Bognot I Duty Manager le 22 mai 2024
Dear Mr. Tomoaki,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our rooms, restaurant, and bar to be well-cleaned and up to your standards. Your kind words about the quality and value of our rooms are much appreciated, especially coming from a seasoned traveler like yourself.We understand your concern about the pool facility. Your comfort and privacy are important to us, and we will take your feedback into consideration as we strive to improve our guests' experience. Thank you again for your valuable feedback. We value your patronage and would be honored to have the opportunity to welcome you back.Sincerely, Alex BognotDuty Manager
10/10 Excellent
YOSHIYA
Voyage en groupe
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They were very attentive to taxi from the hotel and various requests during our stay.
YOSHIYA
Séjour de 2 nuits en mai 2024
Réponse de Ria Dimla - Duty Manager le 21 mai 2024
Dear Mr. Yoshiya,Greetings from City Garden Grand Hotel! Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at City Garden Grand Hotel. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Keep safe!Sincerely,Ria DimlaDuty Manager
6/10 Satisfaisant
Julian
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Service is good
Julian
Séjour de 2 nuits en mai 2024
Réponse de Ria Dimla - Duty Manager le 21 mai 2024
Dear Mr. Julian,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager
8/10 Bien
Maricel
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room should be prepared with amenities such as fridge being workable, airconditioning turned on, and some moisturizer without being requested when you arrive. TV sounds needed a bit of maintenance. Not sure how good the spa is, tried to go in twice to inquire/book but there were no staff available in the spa room. Overall, nice place with a 360⁰ rooftop view with swimming pool, restaurant, and bar.
Maricel
Séjour de 2 nuits en mai 2024
Réponse de Ria Dimla - Duty Manager le 21 mai 2024
Dear Ms. Maricel,Thank you for taking the time to provide us with your valuable feedback. We are delighted to hear that you enjoyed our 360 rooftop view with its swimming pool, restaurant, and bar.We apologize for the issues you encountered with the room amenities. Please be assured that we have addressed your concerns with our housekeeping and maintenance team. Regarding the spa, we are sorry that you were unable to book an appointment due to the absence of staff (due to fully booked schedule on the list). We are currently reviewing our staffing schedules to ensure that our spa services are readily available to our guests at all times.Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.
6/10 Satisfaisant
Reuben
19 mai 2024
Les points forts : Propreté et personnel et service
Reuben
Séjour de 3 nuits en mai 2024
Réponse de Leo Castillo | Duty Manager le 20 mai 2024
Dear Mr. Reuben,Thank you for choosing City Garden GRAND Hotel during your recent visit to Makati. We are grateful that you took the time to share your review with us. We appreciate your feedback and are always looking for ways to improve our guests' experience.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,Leo CastilloDuty Manager
10/10 Excellent
Michael
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great place great fpod and massage. staff was excellent.. only complaint elevator a little slow
Michael
Séjour de 1 nuit en mai 2024
Réponse de Leo Castillo | Duty Manager le 19 mai 2024
Dear Mr. Michael,Thank you for your positive feedback! We're delighted to know that you had a great and hospitable accommodation experience with us.We're thrilled to hear that you enjoyed our food, massage services, and found our staff to be excellent. Providing exceptional service and creating memorable stays for our guests is what we strive for, and it's truly rewarding to see our efforts have made a positive impact on your stay.We apologize for any inconvenience caused by the elevator's speed. We understand that slow elevators can detract from the overall experience, and we appreciate your patience.Your feedback is valuable to us, and we will look into this issue. We look forward to welcoming you back soon!Best regards,Leo CastilloDuty Manager
10/10 Excellent
Edward
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
👍
Edward
Séjour de 2 nuits en mai 2024
Réponse de Leo Castillo | Duty Manager le 13 mai 2024
Dear Mr. Edward,Thank you for awarding us a 5-star rating! We're truly honored by your positive feedback and delighted to know that you had a wonderful experience with us. We're committed to maintaining this high standard of service, and we look forward to serving you again in the future.Best regards,Leo CastilloDuty Manager
10/10 Excellent
Ronald
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great area, helpful staff, nice hotel. Only feedback is that the elevators was extremely slow.
Ronald
Séjour de 5 nuits en mai 2024
Réponse de Alex Bognot I Duty Manager le 13 mai 2024
Dear Mr. Ronald,Thank you for taking the time to share your feedback with us! We're pleased to hear that you enjoyed our hotel's location, helpful staff, and overall atmosphere.Regarding your observations about the elevators. We never want our guests to feel any discomfort and we truly apologize for any inconvenience you experienced. Please rest assured that we will investigate and address this matter promptly to ensure a more pleasant environment for all our guests.We value your patronage and would be honored to have the opportunity to welcome you back.At your Service, Alex BognotDuty Manager
10/10 Excellent
Gene
13 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Gene
Séjour de 3 nuits en mai 2024
Réponse de Leo Castillo | Duty Manager le 14 mai 2024
Dear Gene,Thank you so much for giving us a perfect score review! We are absolutely delighted to hear that you had such a fantastic experience with us.Our team works tirelessly to ensure that every guest has a seamless and enjoyable experience, and your feedback validates our efforts.Best regards,Leo CastilloDuty Manager
10/10 Excellent
??
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
참 좋아요
깨끗
??
Séjour de 4 nuits en mai 2024
Réponse de Leo Castillo | Duty Manager le 12 mai 2024
Dear Mr. Kyuwhan,We extend our sincere gratitude for your wonderful feedback and for choosing City Garden Grand Hotel for your recent visit. We appreciate you taking the time to give us an excellent rating and for highlighting our clean and spacious rooms. We are truly heartened to receive your generous review and evaluation.Best regards,Leo CastilloDuty Manager
8/10 Bien
Tatsunori
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tatsunori
Séjour de 2 nuits en mai 2024
Réponse de Leo Castillo | Duty Manager le 12 mai 2024
Dear Mr. Tatsunori,Thank you for choosing to stay at City Garden GRAND Hotel and for giving us an excellent rating! Our team works hard to ensure our guests have a comfortable and enjoyable stay, and we truly appreciate your positive review.We would be absolutely thrilled to welcome you again for another fantastic stay!Best regards,Leo CastilloDuty Manager
10/10 Excellent
Joseph
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just the traffic.
Joseph
Séjour de 1 nuit en mai 2024
Réponse de Leo Castillo | Duty Manager le 10 mai 2024
Dear Mr. Joseph,We would like to express our appreciation for taking time to share your delightful review and we are glad to know that you have enjoyed your stay. I understand that traffic can occasionally be inconvenient, especially in bustling areas like ours. Please know that we take all feedback seriously. Although we can't directly control the traffic, we're continuously striving to enhance our guests' experiences. Thank you for sharing your feedback with us. It's invaluable in our efforts to continually improve our guests' experiences.Once again we thank you for the top-notch score and we look forward to welcoming you back again.Best Regards,Leo CastilloDuty Manager
10/10 Excellent
Russell, Auburn
9 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice hotel close to the action. Good roof restaurant with Sunset view
Russell
Séjour de 1 nuit en mai 2024
Réponse de Leo Castillo | Duty Manager le 9 mai 2024
Dear Mr. RussellWe appreciate you taking the time to rate us with a perfect score. It was our pleasure to welcome you to City Garden GRAND Hotel. Thank you for your kind words and for recognizing our convenient location and the stunning views from the Firefly roofdeck. We truly value your feedback.Looking forward to welcoming you again.Best regards,Leo CastilloDuty Manager
10/10 Excellent
Debbie C, Seattle
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What I loved the most was it was a safe place to stay. Always friendly and the pool area was always kept clean. They always held the door opened for you coming and going.
It is close to the airport too but give yourself time to get there because its always busy.
Debbie C
Séjour de 13 nuits en avril 2024
Réponse de Alex Bognot I Duty Manager le 8 mai 2024
Dear Ms. Debbie,Thank you for your kind review! We're delighted to hear that you found our hotel to be a safe and friendly place to stay. It's wonderful to know that you enjoyed the cleanliness of our pool area and appreciated our staff's efforts in keeping everything welcoming. We understand that the airport area can get busy, so your advice about allowing extra time is definitely helpful for future guests.We look forward to welcoming you back on your next visit!At your Service, Alex BognotDuty Manager
10/10 Excellent
H
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Alex Bognot I Duty Manager le 8 mai 2024
Dear Valued Guest,Thank you for taking the time to share your experience! We're thrilled to hear that you found our staff hospitable and that you felt comfortable during your stay. Being located near Burgos Street, a shopping mall, and numerous restaurants does indeed make our hotel very convenient for our guests. We're glad you enjoyed the area's amenities.We hope to have the pleasure of hosting you again in the future!At your Service, Alex BognotDuty Manager
Réponse de Leo Castillo | Duty Manager le 7 mai 2024
Dear Mr. Tatsunori,We appreciate your fantastic review! It brings us joy to hear that you had a great experience during your recent visit to City Garden Grand Hotel.Our team would like to take a moment to express our heartfelt gratitude for your continued patronage over the years. Your loyalty means the world to us, and we're honored to have you as our guest.We apologize for any inconvenience you experienced during your recent stay. Rest assured, we will pass on your comments to our Engineering Department as part of our ongoing commitment to improvement.Once again, we thank you for your continued patronage, and we eagerly look forward to serving you in the years to come.Best regards,Leo CastilloDuty Manager
8/10 Bien
aiden
Voyage en famille avec de jeunes enfants
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our staff, we especially loved the rooftop pool area for our kids. We also enjoyed the beautiful view. The only negative comment I have is regarding the food at the restaurant, it really could use some work, but other than that we enjoyed our stay.
aiden
Séjour de 2 nuits en avril 2024
Réponse de Alex Bognot I Duty Manager le 5 mai 2024
Dear Mr. Aiden,Thank you for your review! We're thrilled to hear that you and your family enjoyed your stay with us, particularly the rooftop pool area and the beautiful view. We appreciate your feedback regarding the restaurant food. We're always looking for ways to improve, so we'd love to hear more about your experience. Could you let us know which dishes you tried and what you think could be improved? We would like to invite you to contact us at dutymanager@ citygardengrandhotel.com to further discuss this matter. Your input will help us make necessary adjustments to enhance our dining experience for future guests. We hope to welcome you back again soon!Sincerely, Alex BognotDuty Manager
10/10 Excellent
Rajesh
4 mai 2024
Rajesh
Séjour de 1 nuit en mars 2024
8/10 Bien
Maria Leila
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room we had was very spacious and clean: the air conditioner works well; staff service was good, very helpful and friendly
Maria Leila
Séjour de 6 nuits en avril 2024
Réponse de Leo Castillo | Duty Manager le 4 mai 2024
Dear Ms. Maria,Thank you for choosing to stay at City Garden Grand Hotel during your recent visit. We're thrilled to learn that our rooms exceeded your expectations. It's also fantastic to hear that you found our staff helpful and friendly. Providing excellent service to all our guests is our priority, and we're pleased to have made your stay enjoyable.Thank you for your kind words, and we hope to welcome you back soon!Best Regards,Leo CastilloDuty Manager
4/10 Médiocre
KENGO
3 mai 2024
KENGO
Séjour de 6 nuits en avril 2024
Réponse de Alex Bognot I Duty Manager le 23 mai 2024
Dear Mr. Kengo,Thank you for taking the time to share your experience during your recent visit with us. We would like to apologize for the disheartening experience you had to give us a 2 star-rated review.We know the significance of addressing service concerns and in order for us to take appropriate actions and to understand the situation accurately, would you mind giving us more information about it? We would appreciate any information you will be given, as this would help us to address the said matter appropriately and create necessary steps to be taken to minimize the impact. We are inviting you to contact us at dutymanager@citygardengrandhotel. com to further discuss this matter.We value your patronage and would be honored to have the opportunity to welcome you back.Sincerely, Alex BognotDuty Manager
10/10 Excellent
Robert
2 mai 2024
Robert
Séjour de 1 nuit en mai 2024
Réponse de Leo Castillo | Duty Manager le 22 mai 2024
Dear Mr. Robert,Thank you for taking the time to leave us a 5-star review! We truly appreciate your positive feedback and are delighted to hear that you had a great experience. It’s always rewarding to know that our efforts in providing excellent service and amenities are appreciated by our guests.Once again, thank you for this excellent score review. Your feedback is incredibly valuable to us, and we look forward to the pleasure of serving you again soon. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Warm regards,Leo CastilloDuty Manager
8/10 Bien
Steven, Fremont
29 avr. 2024
Steven
Séjour de 4 nuits en avril 2024
Réponse de Ria Dimla - Duty Manager le 1 mai 2024
Dear Mr. Steven,Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager
10/10 Excellent
Michael
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my second, outstanding stay at the Grand. I stayed for 10 nights this trip. I was treated like royalty. Ivy at Reception gave me an upgraded room and floor — resulting in a panoramic 29th floor view. Dannah was my housekeeper and was very attentive, conscientious, and accommodating. Darius the doorman was unfailingly welcoming. I have received the best hospitality here! TEN stars! I’ll be returning again in a couple weeks and can’t wait.
Michael
Réponse de Leo Castillo | Duty Manager le 30 avr. 2024
Dear Mr. MichaelThank you for taking a moment to share your amazing experience with us. We are delighted to hear that Ivy, Dannah, and Darius delivered exemplary service to you and we are glad to know that you enjoyed your recent stay with us. We are truly heartened to receive your generous review and evaluation.We are looking forward to your next visit. Until then, Stay Safe!Leo CastilloDuty Manager
10/10 Excellent
CYNTHIA
28 avr. 2024
CYNTHIA
Séjour de 2 nuits en avril 2024
Réponse de Ria Dimla - Duty Manager le 19 mai 2024
Dear Ms. Cynthia,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager