4/10 – Matig
Kevin
Reisde met partner
20 aug 2025
Upon arrival we were enthusiastic about the room. It was tasteful, spacious and clean. First little annoyance was that the rain shower didn't work, so you had to use a shower hanging at 1m60, which is low if you're 1,90. The water turned from cold to dangerously hot without touching anything. The shower gel was only refilled the last day. Cleaning of the room was well done every day.
There was hardly any toilet paper upon arrival. We went to ask for toilet paper for several days in a row. It was always coming tomorrow. Problem with the delivery, never an honest answer. Long story short: an entire week without the hotel providing toilet paper. Sure, we could go buy it, but it's supposed to be a 4 star hotel, why don't they go buy it? A failed delivery is NO excuse, or at least it's a shameful one.
But the actual reason we booked this hotel and not one of the thousands of other ones, was that it was affordable, near the centre, and still had a (modest) swimming pool and spa/wellness (as they proudly mention in the name), which was included in the price.
Except for a moldy steam bath, we could never make use of any of this. Ending the day from 9 to 10pm with a sauna and a dive in the pool was our plan, but it was closed for renovation for at least a week. Then we gave up, because they lied to us each time we went there: it was always going to open the next day. Not a word about this when I called and texted in advance. No compensation offered, except for vague excuses.
Kevin
7 nachten verbleven in augustus 2025





























