2/10 – Ontzettend slecht
Gheed, Utrecht
10 jul 2017
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Expedia screwed us up !
The hotel looks amazing in the pictures and it said there is an option for breakfast and there is a lift! so I booked a room for my family from 04/07 to 07/07
The name of the hotel is different on Expedia which made us go around the blocks with the taxi and its meter running up to 180 Turkish Lira. Let alone that there was no lift, the rooms look way too different from what we booked and what we had hoped we're getting. The sheets were dirty, and the hotel owner tried to work something out because he didn't receive the right booking information. so he offered us a basement.. We refused that, in return he offered us 2 separate rooms costing 30 euro's extra (Nice of him to solve the problem) The rooms were in the 3rd floor, no lift, no light, dirty room. The toilet and shower are INSIDE of the room! we were a family, how were we supposed to get comfortable in such a thing!
We left our bags and went for lunch cause the rooms weren't ready for check in, hence, the check in time was at 13:00 and we were there at 14:30
We went back from lunch, women were fighting in the building, kids were cry screaming on the stairway.. and the room wasn't ready by then it was 17:00
So we told them we don't want to stay, but their answer was the problem was with Expedia now and not with them, so we call expedia and they don't help at all, telling me that this was the first time they ever get a complain about this hotel, given the situation i was explaining, the customer service hung up the phone.
Gheed
3 nachten verbleven in juli 2017