Sehr geehrte Andrea,vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen. Es tut uns aufrichtig leid, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat.Wir nehmen Ihre Kritikpunkte sehr ernst und möchten uns für die Unannehmlichkeiten, die Sie erlebt haben, entschuldigen. Insbesondere die von Ihnen angesprochenen Punkte bezüglich der Sauberkeit und des Frühstücks sind für uns von großer Bedeutung, und wir werden umgehend Maßnahmen ergreifen, um diese Probleme zu beheben.Bitte wissen Sie, dass Ihr Feedback für uns sehr wertvoll ist, da es uns hilft, unsere Dienstleistungen stetig zu verbessern. Wir würden uns freuen, wenn Sie uns eine zweite Chance geben würden, um Ihnen zu zeigen, dass wir in der Lage sind, einen erstklassigen Service zu bieten.Mit freundlichen Grüßen,Team of Grand Blue Beach Hotel

Sehr geehrter Andreas,vielen Dank für Ihre positive Rückmeldung und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie Ihren Geburtstag bei uns verbracht haben und unsere kleine Aufmerksamkeit zu schätzen wussten.Ihre Kritikpunkte nehmen wir sehr ernst. Es tut uns leid zu hören, dass der Service am Pool Ihren Erwartungen nicht entsprochen hat. Wir streben stets danach, unseren Gästen einen erstklassigen Service zu bieten, und werden Ihre Anmerkungen zur Verbesserung unseres Angebots nutzen.Wir sind uns auch der Herausforderungen bewusst, die die Wege innerhalb des Hotels für ältere Personen darstellen können, und arbeiten an Lösungen, um den Komfort für alle unsere Gäste zu erhöhen.Nochmals vielen Dank für Ihr Feedback. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen ein rundum zufriedenstellendes Erlebnis bieten zu können.P.S. Wir würden uns freuen, wenn Sie uns bei Ihrer nächsten Buchung Ihre Präferenzen mitteilen, damit wir Ihren Aufenthalt so angenehm wie möglich gestalten können.Mit freundlichen Grüßen,Team of Grand Blue Beach Hotel

Dear Deanna,Thank you for taking the time to share your detailed feedback about your recent stay at our hotel. We sincerely appreciate your honesty, and we are truly sorry to hear that your experience did not meet your expectations.We understand that the hilly terrain and the heat wave during your stay posed challenges, and we apologize for any inconvenience caused by the limited availability of golf carts. We will certainly review our transportation options to ensure better accessibility for our guests.Regarding the pool hours and towel policy, we strive to maintain a balance between guest convenience and sustainable practices. However, we recognize that our communication may have fallen short, and we will work on improving our clarity and responsiveness at the front desk.We are pleased to hear that you found the room spacious and clean, and that our servers were attentive. Your comments about the food and the beach will be taken into consideration as we continually strive to enhance our offerings.Your feedback is invaluable to us, and we hope you will give us another opportunity to serve you better in the future. Please feel free to reach out to me directly if you have any further concerns or suggestions.Warm regards,Team of Grand Blue Beach Hotel

Dear Victor,Thank you for your wonderful review. We are delighted to know that you appreciated our clean property, convenient location near the town and beaches, and our friendly staff. Your kind words serve as a great motivation for our team to continue delivering top-notch service. We hope to have the pleasure of welcoming you back in the near future.Warm Regards,Team of Grand Blue Beach Hotel

Dear Audrey,Thank you for taking the time to share your detailed review of your stay at Grand Blue Beach Hotel. We are delighted to hear that you enjoyed your 7-night stay with us and found our family room accommodation to your liking, especially the daily cleaning service, fresh bottled water, and the essential air conditioning during the hot weather.We are pleased that you appreciated the relaxed atmosphere around our pool and the convenience of our room service. We're glad that you found the food portions to be generous and good value for money.We understand that the walk to breakfast can be a bit steep, and we're happy that you were able to make use of our golf cart service. It's great to hear that you enjoyed the proximity to the vibrant strip in Kardamena with its variety of restaurants, bars, and shops.We appreciate your understanding regarding the late check-out and room relocation due to your late departing flight. We always strive to accommodate our guests' needs as seamlessly as possible.Thank you for your compliments on our well-maintained property and beautiful views. We're glad that the wind by the pool helped to make the heat more manageable and that you enjoyed the daily activities and child-friendly evening shows.We are thrilled to hear that you had a great week and a lovely stay with us. We look forward to welcoming you back to Grand Blue in the future.Best Regards,Team of Grand Blue Beach Hotel

Dear Andrzej,Thank you for sharing your wonderful experience at our hotel. We are delighted to hear that you had an enjoyable holiday and that you believe we truly deserve our 5-star rating.Your positive comments about the cleanliness and maintenance of our hotel, as well as the green surroundings, are greatly appreciated. We take pride in our daily room cleaning and towel changing services, and we are thrilled to know that these efforts contributed to your satisfaction.We are also pleased to hear that you enjoyed the food. Our chef and restaurant manager will be delighted to receive your compliments. They work hard to ensure that our guests have a variety of tasty food options, and your feedback is a testament to their efforts.Thank you for acknowledging our gym equipment and our dedicated staff. We strive to provide excellent facilities and service, and it's wonderful to hear that we met your expectations in these areas.We are grateful for your recommendation and look forward to welcoming you back for another enjoyable stay in the future.Best Regards,Team of Grand Blue Beach Hotel

Dear Sar,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found our staff to be friendly and helpful. Our team is dedicated to providing exceptional service, and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back on your next visit.Best Regards,Team of Grand Blue Beach Hotel

Dear Mrs. Jayne,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at our hotel. We are thrilled to hear that you enjoyed the excellent service provided by our staff and appreciated our lovely location.We apologize for the inconvenience you experienced with the sun loungers. We understand how frustrating it must be to not have a lounger available when you need one. Our goal is to ensure all guests have a fair and equal chance to enjoy our facilities. It seems that we need to improve on this aspect.In light of your feedback, we will reconsider our policy regarding the reservation of sun loungers to ensure better availability for all our guests. In the meantime, our team will be more vigilant in monitoring the usage of these loungers, making sure they are not unnecessarily reserved for extended periods of time.Once again, thank you for your valuable feedback. We look forward to welcoming you back soon and hope to exceed your expectations in the future.Best regards,Team of Grand Blue Beach Hotel