Grapevine Botanical Gardens

My husband wasn’t allowed to get into his room when he arrived due to the reservation being under my name. I contacted the booking company who change the name and emailed the change and still the front desk clerk refused to let him into his room. The booking company even offered to call them to verify if they would give them a direct line and she refused that as well. He had to leave his belongings in his car while traveling around Dallas all evening due to this. Then around 10 PM the change rolled into their system and he was able to check in. But from 4 PM until 10 PM he wasn’t able to get into a room he’d paid for, ridiculous!

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?

Une odeur de renfermé dans la chambre… car pas de fenêtre qui s’ouvre !! Petit déjeuner moyen. Par contre la personne du bar très très sympa …