We have a long history from staying at NH, but we have never been dissapointed like this.
First they gave us a very small room even though we had paid for a extra large superior room, and they initiallly claimed that it was correct. After some discussions we got a room of the righ dignity.
Secondly we had something light to eat at the bar, and my wife got a wrap with something that best could be described as dried fish skin.
And last, we are used to be spoiled with fantastic breakfast buffets at NH, but this classifies as average at best.