I can only say terrible because having paid for private transfers to get to the hotel, we were greeted with “oh did you not get the message? You’ve been moved”. No explanation, just a shrug and assurance we were going to their much nicer sister hotel. The new hotel was very pleasant with lovely views, BUT not in the city - 2 miles from our chosen hotel, and up a very long steep incline . It was also up in a residential area which then required buses or taxis to get anywhere , as there were no bars/ restaurants or any other things nearby. And no shuttle . We tried complaining but have just been blanked. Had we been told of the move we’d have cancelled the booking; we did not want to be out of the city, as I’ve recently had knee ops and wanted to be close to things for our very short break on Madeira. Very disappointing