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Beoordelingen van Archangel

4 out of 5
Archangel
1 King Street, Frome, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 55 van 111 beoordelingen" "
Gastenscore: 8 - Goed. 30 van 111 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 111 beoordelingen" "
Gastenscore: 4 - Matig. 9 van 111 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 111 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Anne-Marie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A friend and I went to Frome for a wedding, and staying at the Archangel was perfect. It was close to the wedding, shopping and Frome itself was lovely. The staff was friendly and helpful, the venue had a wonderful series of quiet rooms, eating areas and our room was wonderful. The steel and brass fittings and stone work were beautiful. My one piece of feedback would be for our room; it had narrow steps up to the room which I think would not work for anyone who had disabilities. If the room does not already have a note on it that it isn't appropriate for anyone with disabilities, it should. We loved our stay and would recommend it to anyone.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
food and breakfast was excellent standard. cost for 3 nights was value for money it was cheaper than premier inn in frome and much better
3 nachten verbleven in april 2024

10/10 – Uitstekend

Stacy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking could be an issue although there is Council parking a mere 3 minute walk Food is excellent Staff are amazing Rooms are spacious with a roll tub bath in room 5 which is a luxury The property is really nice, lovely snugs around the bar and restaurant to sit and chat
2 nachten verbleven in april 2024

10/10 – Uitstekend

Alexandra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gorgeous room, staff so professional, helpful and friendly. Beautifully done all round
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Theresa Michelle

3 nachten verbleven in februari 2024

10/10 – Uitstekend

steve

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place - amazing staff - no issues here
1 nacht verbleven in februari 2024

8/10 – Goed

Stephen

Positief: Netheid, personeel en service
Great location, friendly staff!
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We enjoyed our stay at the Archangel. The food was good and the staff lovely and extremely helpful. The bed was very comfortable and the hotel had a warm atmosphere.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Ann

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous!
1 nacht verbleven in december 2023

4/10 – Matig

Edd

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
A lovely place to stay if the mattress is replaced
We stayed in the indulgent room and enjoyed our stay because the food was lovely and the service was great, it was also very clean. However, the matress was horrendous and so we couldnt get much sleep, the centre heating was not working amd the small oil heater wasnt enough to heat the big room and we had no milk for a morning tea or coffee. Bear in mind that we unfotunately stayed on one of rhe coldest days of the year.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Matt

1 nacht verbleven in november 2023

8/10 – Goed

Vicki

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A hidden gem
Really quirky historic building converted very well into a modern pub and rooms. Amazingly comfortable mattress friendly staff and delicious breakfast. Great cocktail happy hour too.
1 nacht verbleven in november 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Christmas shopping trip
I booked two classic doubles, for myself and a friend. I was somewhat surprised that my room (7) was half the size of room 8, for the same cost. The room was tired and needed a thorough clean. For example, the fan in the bathroom was covered in cobwebs as was the corner of the shower room. The tap over the small sized sink was huge and quite frankly difficult to use. Fresh ground coffee was supplied but no means of making a coffee. I was glad it was only one night. The front door also stuck which made it difficult to get in and out, which is no doubt a fire hazard. Butcombe brewery the owners of this establish need to up their game. On the positive side the staff were polite and helpful and the breakfast was delicious.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Gordon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Superb friendly staff and service fantastic remordernised room good location.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Nathalie

1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Aneesa

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
AVOID
The hotel comes across as a boutique hotel and at £153 per night you’d expect so. We booked a table that evening for dinner which was sub par and we were left waiting for service due to them prioritising the bar. Come 10pm we wanted a relaxing evening together away from our busy lives and daughter and we ended up being kept awake from 10:30pm until 2am! My husband went down to the bar to complain and we were told there’s nothing they can do they don’t have door staff! The building is listed so the windows may well not exist. If you want a peaceful night don’t stay in room 1. People going home drunk, taxi drivers shouting etc we did not get any rest and came home more tired than when we went. When we brought this is up with the bar staff the next morning a member of staff called Carmen said they were sorry and that the staff they have are “rubbish”. She stated she would call me by the end of that day when a refund would be issued, 2 weeks later and shock no call and no refund! I would avoid until you want a boutique version of weatherspoons.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Paul

1 nacht verbleven in oktober 2023

6/10 – Redelijk

Lisa

1 nacht verbleven in oktober 2023

8/10 – Goed

lynn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

10/10 – Uitstekend

David

1 nacht verbleven in september 2023

6/10 – Redelijk

Geverifieerde reiziger

Positief: Comfort kamer
Negatief: Netheid
Expensive for what it is
Staff were friendly at check in. The room was spacious, a bit worn and very dark. The toilet wasn’t clean and toilets in the bar were disgusting. Rooms are arranged around the pub garden so would’ve been noisy, we were out all evening so wasn’t a problem for us.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good
Very welcoming and clean. A beautiful setting and building, we had pleasant stay here.
1 nacht verbleven in september 2023

8/10 – Goed

David

2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Simon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

kristin

Reisde met een groep
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No welcome at check in. Staff disinterested. Ran out of coffee in the room, had to go down at 7.30 and was told only decaf. Waited for lady to ground some, no milk in room for tea. They had forgot. Ran out of orange juice at breakfast, no pastries. Bathroom smelt of damp. Window cracked. You’re staying in a pub so expect noise at night. Sure there are much nicer places to stay. Avoid.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Bathroom had mould all over the shower.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Katie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely one night stay! Close to the station. Lovely staff and superb food!
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel in the centre of Frome
Really enjoyed it. Great conversion of an old building right in the centre of Frome. My room was excellent.Very well designed as was the whole place. Good staff and I could not really fault anything.Lovely staff and I will definitely be going back.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Jane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful and memorable hotel. Really comfy, quiet and generally gorgeous. Thank you x
2 nachten verbleven in juli 2023

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten
Disappointing stay
First room, door would not lock so given supposedly better room. My husband of average height had to be careful of beams. Main problem no cold water in taps, bath sides to tall and we couldn’t get in, toilet push flush was broken, wait for breakfast very slow.
2 nachten verbleven in juli 2023

8/10 – Goed

Andreas

1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Daniel

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Scott

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stunning property, wonderfully romantic and the food was amazing. Will be returning
1 nacht verbleven in februari 2023

4/10 – Matig

Robert

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Disappointing
A shame really. Whilst the evening meal was good, my room was upstairs facing onto the beer garden which was extremely noisy. The staff seemed to use the venue as their own social venue and were amongst the most noisy The shower was scalding and couldnt be turned down. There was a door missi g from the shower meaning water went all over the floor. The tray and seals were mouldy and the toilet bowl was broken. There were cobwebs everywhere and when it came to breakfast - after waiting 10 minutes to be seen, was told the chef hadnt turned in. The cutlery was dirty and the tables sticky. Croissants were offered but after waiting a further 20 minutes - these didnt arrive either an i had to leave... Very disappointing. I stay in frome regularly and am sorry to say i wont be back the the archangel.
1 nacht verbleven in januari 2023

10/10 – Uitstekend

N

1 nacht verbleven in oktober 2022

2/10 – Ontzettend slecht

Lee

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Awful shoddy room
My room was small which is fine but it had no bedside tables, the TV did not work and the electrical socket was loose and fell out the wall, the shower thermostat was stuck on hot and would not adjust and lastly the Fire Exit light was permanently on, I will not be staying here again.
1 nacht verbleven in september 2022
Reactie van Reservations Team op 29 sep 2022
Thank you so much for your feedback, it's integral to us so we can make improvements and we will be investigating.

10/10 – Uitstekend

Jenna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2022

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful building, Admin not ok.
The rooms were lovely, although my request for as few stairs as possible was ignored. We were moved for the second night, but all the fuss could have been avoided. We were told that the restaurant served Saturday lunch until 5, and a reservation would not be necessary. When we arrived at quarter past 4 we were informed that they had decided to close at 4 that day. My biggest problem with this hotel was that I arranged to pay our bill on-site. However, they charged me in advance, and this caused me problems. No one took responsibility or apologised.
3 nachten verbleven in augustus 2022

6/10 – Redelijk

Deborah

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed
Rooms are lovely but quite hot & noisy, even after the bar had closed, there was music & chatter till the early hours. The rooms were clean but there was no daily service as advertised. The staff are friendly but they are run off their feet so service is compromised. The cooked breakfast was very good but the offer of fruit, pastries etc was dependant on who was in that day, we had someone different serving each day so was very hit & miss. The location is good for exploring the county
4 nachten verbleven in juli 2022

10/10 – Uitstekend

Linda

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Absolutely stunning place, loved the atmosphere and the room! Food was delicious
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel! Historic and pretty
Very nice place. Would stay again despite no parking on site, the closest is a couple of roads away. Good breakfast. Some attention to detail needed in the room - no lightbulb at bedside table lamp etc. But such a lovely, opulent room and close to Longleat.
Number 6
1 nacht verbleven in juni 2022

10/10 – Uitstekend

Mark

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2022

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Good location, ok stay.
Staff were great but the baby cot for our one year old was broken and as we arrived rather late we ended up sleeping with them in our bed - not very comfortable. The shower was problematic but eventually worked. The breakfast was nice but the coffee was cold. Location was the best thing. Overall, we expected a better room for the price.
1 nacht verbleven in juni 2022

10/10 – Uitstekend

Dennis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2022

8/10 – Goed

Karen

1 nacht verbleven in mei 2022

6/10 – Redelijk

Daniel

Reisde met familie
Positief: Netheid, personeel en service
1 nacht verbleven in mei 2022

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lushhh
Amazing place, so fancy and the staff were lovely. Did get charged for a wrong drink though and told the wrong check out time but would definitely go again
1 nacht verbleven in februari 2022

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great little hotel. Room and staff were amazing
2 nachten verbleven in februari 2022